Over 30 years experience in the automotive field. Service Advisor, Parts Specialist, Warranty Administrator, Quality Control Technician, Roadside Technician and some sales experience.
Expanded Quality Control department for Mercedes-Benz dealership. Would personally handle 'difficult' customer issues for same dealership, by picking up the and vehicle at the customers' preferred location, analyze customers' concerns by listening to ALL their issues and then relaying all gathered information to the service department for complete customer satisfaction.
Processed warranty claims for Jaguar, Land Rover, Bentley, Rolls-Royce and Maserati.
Worked with closely technicians to ensure the company got the most money from warranty claims allowed per repair while adhering to manufacturers' warranty rules.
Started as Service Adviser, moved to Dispatcher, then Booker, and finally to parts department.
Car lines at this dealership were, Jaguar, Land Rover and Porsche.
The owners then sold the dealership and it became Naples Luxury Imports. Lines were expanded to include Bentley, Rolls-Royce and Maserati. Porsche became a stand alone franchise.
Started as pick up/delivery person, moved on to part time service adviser, then quality control technician, then dispatcher(shop)and quality control department head and finally to parts department.
Learned all phases of auto body repair including crash estimating.
Attended university for 1 1/2 years then left for trade school.
Completed high school education.
High school bands, concert, marching and jazz.
NJROTC finished as Chief Petty Officer.
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