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Warehouse Worker Resume Example

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WAREHOUSE WORKER
Professional Summary

Well-qualified Customer Service Representative proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments.

Skills
  • Retail merchandising
  • Refund handling
  • Product upselling
  • Credit card processing
  • Cash register operations
  • Drawer management
  • Cleaning and sanitizing
  • Bagging and packaging
  • Basic math skills
  • Customer assistance
  • Multi-tasking ability
  • Loss prevention
  • Maintaining store appearance
  • Call center operations
  • Calm disposition
  • Documentation and reporting
  • Problem-solving skills
  • Answering questions
  • Customer service optimization
  • Client communication
  • Verbal and written communication
  • Technical support
  • Microsoft Office
  • Customer relationship management
  • Performance improvement
  • Data entry
  • Quality assurance
  • Logging call information
  • Brand representation
  • Inbound phone calls
  • E-commerce
Work History
Warehouse Worker, 11/2019 to 02/2020
Company Name – City, State
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
  • Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
  • Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors to obtain replacements or refunds.
  • Managed product staging to efficiently transfer items between receiving, storage and shipping locations.
  • Updated daily logs with regular shift activities and incident details.
  • Kept warehouse clean and organized to maximize team efficiency and productivity.
  • Prepared orders for shipment by systematically picking, packing and labeling merchandise.
  • Checked packages and merchandise for damage and quickly notified vendors to request replacements.
  • Transferred inventory to and from target destinations using forklifts and other transportation vehicles.
  • Maintained accurate inventory records to provide data for use in audits and completion of order requests
  • Used measuring tools such as gauges and tape measure to identify conforming parts during production.
Student Loan Advisor, 02/2018 to 08/2018
Company Name – City, State
  • Proactively identified solutions for customers experiencing credit issues.
  • Complied with regulatory requirements, including Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.
  • Explained very technical financial information to applicants in easy to understand language.
  • Observed all regulatory, compliance and security policies and procedures to keep data as safe as possible from breaches.
  • Handled customer complaints with relative ease by conducting research, listening carefully and taking appropriate action.
  • Compiled database of loan applicants' credit histories, corporate financial statements and other financial information.
  • Recommended loan approvals and denials based on customer loan application reviews.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Determined and recommended methods to address improvement opportunities.
  • Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings.
  • Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
  • Investigated and resolved customer complaints to foster satisfaction.
  • Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes.
  • Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance.
  • Equipped and organized facility to comply with company strategy for online and offline quality controls.
Barista, 06/2017 to 09/2017
Company Name – City, State
  • Successfully communicated with all team members to navigate job duties and complete daily tasks.
  • Closely followed protocolsfor emergency situations, maintaining calmness and efficiency.
  • Conducted daily inspections, completed basic maintenance and performed minor repairs to keep gear and equipment in optimal condition.
  • Learned every menu preparation and numerous off-label drinks to meet all customer needs.
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
  • Maintained supply levels in counter and customer areas to meet typical demands.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Maintained regular and consistent attendance and punctuality.
  • Prioritized drink requests while managing interruptions.
  • Provided in-depth information to customers on beverage preparation and offered samples of latest brews.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Controlled line and crowd with quick, efficient service.
  • Cultivated ability to recall customers' names and address each by name.
  • Cleaned counters, machines, utensils and seating areas daily.
Sales Associate, 11/2015 to 06/2016
Company Name – City, State
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Educated customers on promotions to enhance sales.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Processed product returns and assisted customers with other selections.
  • Applied security and loss prevention training toward recognizing risks and reducing store theft.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Maintained organized, presentable merchandise to drive continuous sales.
  • Tracked stock using company inventory management software.
Education
GED: 05/2018
East Brunswick High School - City, State
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Resume Overview

School Attended

  • East Brunswick High School

Job Titles Held:

  • Warehouse Worker
  • Student Loan Advisor
  • Barista
  • Sales Associate

Degrees

  • GED : 05/2018

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