Highly enthusiastic customer service professional with over 18 years client interface experience.
* Answer inbound calls to assist cardholders with their credit card accounts.
* Answer Rapid Response calls from credit unions to assist with credit card accounts.
* Answering Assist Queue calls from other agents to assist with credit card accounts.
* Accurately processed payments made by customers to their accounts using multiple payment methods.
* Assist supervisors by taking supervisor and escalated calls from agents.
* Promptly responding to emails sent by cardholders regarding their credit card accounts.
* Actively trained new employees, along with seasoned agents who were having difficulty performing functions of the job.
* Participated in discussions that were held on-line during the course.
* Able to type accurately and rapidly
* Can assess a customer's needs by listening and asking open ended questions.
* Creatively engage new ideas to better serve customers and employees alike.
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