Dependable Manager bringing management experience and a willingness to take on added responsibility to meet tight deadlines. Enthusiastic team player with a strong work ethic and advanced complex problem solving skills.
09/2009 to Current
Warehouse Operations managerHome Depot Inc – Ontario, CA
Managing to ensure operational excellence in all warehouse areas, efficient operations of warehouse management system's and related equipment, inventory is received appropriately and efficiently and safely processed in the warehouse, proper layout of warehouse and product placement, and proper maintenance and organization of all warehouse areas so that it's appearance is conducive to creating a perfect load for our stores and customers.
Assists General Manager or Assistant General Managers with the evaluation of the effectiveness of and recommends alternatives for work methods, procedures, controls and staffing to achieve accurate and timely movement and processing of product; manage to ensure warehouse layout is optimally aligned for maximum efficiency as seasonality and inventory needs require.
Assists General Manager and/or Assistant General Manager with the DC's financial, operational, people and process and service related objectives to drive continuous improvement and efficiency gains to red.
Partnered successfully with other departments to produce overall building productivity goals and plans .
Implemented innovative programs to increase employee loyalty and reduce turnover.
Hired and trained over 150 new hourly staff.
02/2008 to 09/2009
Warehouse Distribution SupervisorLiz Claiborne Inc – Santa Fe Springs, Ca
Responsible for overseeing the pick, pack and shipping of high volume apparel within the Distribution Center.
Lead teams and motivate to meet organizational goals.
Accountable for warehouse process to ensure a safe and efficient operation, while focusing on training and development of hourly associates.
Administered performance feedback, recognition, and progressive discipline and performance appraisals.
Worked with other departments to build relationships.
Efficient with various Warehouse Management Systems (FKI, Red Prairie, RF technology).
Trained, coached and mentor staff to ensure smooth adoption of new program.
04/2003 to 09/2008
Loss Prevention Manager Operations ManagerTarget Corporation – Pico Rivera, CA
Managing a team and operational processes to create a culture to reduce overall shortage and business risk.
Responsible for multiple store locations and responsibilities.
Provides leadership to all loss prevention direct and indirect reports in order to reduce store inventory shortage and operational process shortage.
Investigates all internal activity in a multiple store capacity, lead a team that executes external investigations.
Able to utilize exception reporting systems to generate point of sales investigations, or organized activity.
Utilize retail systems to identify operational process shortage, create action plans to overcome opportunity behaviors.
Loss Prevention subject matter expert, with partnerships with store leadership, coaches, develop, and communicate deficiencies to store leadership.
Lead a team that delivers results through execution of core roles, by minimizing shortage, and cultivating partnerships.
Facilitates positive partnerships with store leadership, and community leaders.
10/2000 to 04/2003
Guest Services Manager IIWalt Disney Co – Anaheim, CA
Provides a safe environment for park guests and Cast members through the efforts of closely linked Teams.
Mentors and develops new management trainees.
Coordinates with other Resort Business operations to ensure guest and Cast member satisfaction.
Completes special projects and prepares operational reports as requested.
Facilitates regular meetings with Guest Service Mangers and hourly Cast Members.
Overall leadership of 30-50 hourly union Cast Members including the leadership and development of Teams.
Responsible to achieve financial and operational objectives.
Cultivated great partnerships with union representatives, stewards, and business manager.
05/1990 to 10/2000
Logistics Operations SupervisorUnited Parcel Service – Ontario, CA
Managed a multi-million dollar package distribution and logistic operation.
Exercise total supervisory responsibility for 8 part-time supervisors and 120 hourly employees in a fast paced next day air operation.
Manages workflow of the distribution center operation to meet planned labor hours, cost per unit, level of service and accuracy standards.
Analyzes operational process to identify productivity, and effective measurements.
Maintains a high level of effectiveness through quality auditing, proper methods of supervisor, and regular operation meetings.
Trains and counsels employees in work methods and operational process.
Responsible for operational business plan and overall cost.
Maintains payroll for 245 hourly employees.
Successful in building great partnerships with union employees, stewards, and business mangers.
Builds a safety culture in the work environment to achieve positive employee morale.
Master's Degree: Criminal Justice August Vollmer University - Orange, CA
Bachelor's Degree: Criminal Justice California State University - Fullerton, CA
Staff Development: Trained staff in new building start up .
Customer Service: Ensured superior customer service by facilitating customer first training to all new hourly associates .
Staffing Worked directly with Human Resources to streamline hiring and on-boarding process.
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