Results driven leader with a proven ability to recognize and develop talent in order to build teams for long term success. Able to simplify by diving deep into process in order to reduce barriers and increase efficiency. Team player who has a strong bias for action and ability to thrive in a fast paced work environment. Proficient in prioritizing and completing tasks in a timely manner, yet flexible to multitask when necessary to achieve team goals. Creative, resourceful and flexible, able to adapt to changing priorities and communicate effectively with all organizational levels to achieve team goals and deliver customer promise.
Warehouse Associate / Process GuideAug 2015 to Apr 2017 Amazon Fulfillment － Kenosha, WI
Chosen based on performance to be a member of problem solve team and a Process Guide.
Dove deep into the process in order to problem solve shipments and deliver customer promise.
Monitored labor metrics and provided feedback to 50+ associates based on real-time performance.
Strong focus on root cause analysis in order to improve process and reduce barriers to associate productivity.
Coached and trained new associates on performance resulting in a 20% improvement in UPH performance.
Assisted Area Manager and Process Assistant with day to day management of the Amazon Fulfillment Engine process.
Assisted with planning of all departmental staffing based on set workflow.
Executed shifts as Process Assistant in absence of Process Assistant and exceeded all shift expectations.
Demonstrated ability to manage over 50 associates while exceeding all goals of safety, quality, and productivity.
Cashier / Photo SpecialistAug 2014 to Aug 2015 Walgreens － Milwaukee, WI
Engaged in sales, inventory-tracking and reconciling cash receipts on daily basis.
Assisted with sales floor plans to meet company demands as well as improving customer experience.
Addressed customer issues and resolved them quickly to ensure customer service was of the highest standard.
Focused on developing long term relationships with customers in order to encourage repeat business.
Processed customer photo orders in timely manner ensuring customer satisfaction.
Chosen based on performance to assist two additional locations with floor planning.
Cleaning Expert / Landscaper / PainterJul 2013 to Jan 2017 H&R Quick Clean Out LLC － Milwaukee, WI
2014West Allis Central High School
2015Milwaukee Area Technical College
Hard-worker, Leader, Organizational Skills, Problem Resolution, Quality Management Customer Relations, Departmental Operations Management, Fast Learner, Operations Start-Up, Staffing, Performance Evaluations and Analysis, Staff Training and Development, Strategic Planning, Team Player, Time Management, Communication Skills