Warehouse Associate Resume Example
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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary
Organized and hardworking professional with superior work ethic and team player attitude. Commended for honesty, hard work and positive attitude. Consistent ability to stand for long periods of time. Excellent materials handling, storage management and shipment preparation skills. Experienced in assembling pallets, preparing containers, loading and unloading trucks.
Skills
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Experience
03/2021 to Current Warehouse Associate Enzo Life Sciences, Inc. | Farmingdale, NY,
- Utilized pallet jacks to move items to and from different warehouse locations.
- Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records.
- Moved boxes, containers and pallets with special-purpose equipment to meet demanding production targets.
- Packed and labeled merchandise to prepare for loading and shipment to customers.
- Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
- Exceeded specific team goal by partnering with staff to share and implement best practices.
- Unloaded incoming products off trucks, sorted items in staging area and transported items to final storage locations.
- Received deliveries, scanned packages and updated orders in internal database to enable efficient order processing and fulfillment.
- Monitored work areas for cleanliness and functionality and removed obstacles to promote safe work environment.
- Utilized pallet jacks to load and unload trucks
- Monitored outgoing shipments and prepared trailers for drivers
- Prepared and sent reports for nightly shipments
- Acting as a lead on warehouse floor, directing associates to needed areas to insure proper productivity
- Lead on the international dispatch team
- Lead pre-load of international pallets to ensure CPT’s are met on a nightly basis
- Audit staging POD’s and routes to ensure proper location of pallets
- Attach trailers to dock doors and follow TDR procedures for opening and closing doors
10/2011 to 08/2016 Customer Service Representative Old Second Bancorp, Inc. | Westmore, IL,
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Acting supervisor overseeing daily office productivity and handling customer issues
- Opened various accounts for customers based on needs
- Managed inventory of office supplies and placed monthly orders of needed materials
- Took applications for mortgage, loan and credit card referrals
- Ran and balanced a daily cash drawer as well as main bank vault
- Assessed customer needs and upsold products and services to maximize sales.
- Upheld privacy and security requirements established by FDIC regulatory agencies.
- Documented conversations with customers to track requests, problems and solutions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
- Evaluated customer account information to assess current issues and determine potential solutions.
- Delivered service and support to each customer, paving way for future business opportunities.
- Worked with office manager to develop customer service improvement initiatives.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Reviewed account and service histories to identify trends and issues.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Set up and activated customer accounts to maintain QA satisfaction levels.
01/2008 to 06/2010 Cocktail Waitress Mt. Airy Casino Resort | City, STATE,
- Recommended and served alcoholic beverages to patrons during high-volume shifts.
- Assessed patrons' needs to always provide proactive service.
- Maintained tidiness and organization throughout bar area.
- Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
- Checked identification prior to serving.
- Maintained accurate cash handling practices while efficiently serving customers.
- Communicated with patrons to offer friendly service and determine needs.
- Calculated charges, issued table checks and collected payments from customers.
- Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
- Created rapport with new and returning patrons to foster guest satisfaction.
- Cleaned tables after service, quickly resetting supplies to maintain restaurant and service flow.
- Honed bartending skills by assisting bartender with high-volume shifts.
- Took drink orders from tables and bar area and relayed to bartenders.
- Suggested cocktail choices based on customer preference, daily specials and inventory availability.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Minimized customer wait times by efficiently taking and filling large volume of orders each day.
- Closely monitored customers' intoxication levels and discontinued alcohol service, removed from premises or requested assistance from security.
- Met or exceeded sales targets on consistent basis with proactive promotional strategies.
Education and Training
Expected in 06/2006 High School Diploma | Pleasant Valley High School, Brodheadsville, PA
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Resume Strength
- Formatting
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- Personalization
- Strong Summary
- Target Job
Resume Overview
School Attended
- Pleasant Valley High School
Job Titles Held:
- Warehouse Associate
- Customer Service Representative
- Cocktail Waitress
Degrees
- High School Diploma
