warehouse associate resume example with 11+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - : - -
Professional Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.

  • Great customer service.
  • Exceptional computer skills
  • Love working with and assisting people
  • Excellent time management skills
  • Can work extremely well under pressure
  • Complaint resolution
  • Have Sale expertise
  • Stocking and replenishing
  • Bagging and packaging
  • Cash register operations
  • Point of sale knowledge
  • Shipping and receiving
  • Order fulfillment
  • Stocking
  • Excellent communication skills
Work History
10/2018 to 01/2019
Warehouse Associate Gaf Buildings Materials Corp. Of America Providence, RI,
  • Assist shipping and receiving unloading trucks and checking in merchandise.
  • Prepares orders by processing requests and supply orders; pulling materials; packing boxes; placing orders in delivery area.
  • Sort and place materials or items on racks, shelves or in bins according to organizational standards Open bales, crates and other containers Maintains inventory controls by collecting stock location orders, printing request, recording amounts of materials or items received or distributed through a computer.
  • May also assist in counting of physical inventory.
  • Maintain safe and clean work environment by keeping shelves, pallet area, and workstation neat.
  • Make sure that the work area is organized and in order at all times.
  • Wear the proper safety equipment.
  • Operated RF scanners to track merchandise and verify contents of containers.
  • Verified quantity and description of materials received by checking merchandise against packing list.
  • Managed product staging to efficiently transfer items between receiving, storage and shipping locations.
  • Prepared orders for shipment by systematically picking, packing and labeling merchandise.
  • Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
  • Worked safely around moving machinery.
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
05/2018 to 03/2019
Cashier Rural King Parkersburg, WV,
  • To greet and promote excellent customer service to every customer.
  • Used cash registers and POS systems to record customer orders and take their payment by credit card, cash, and vouchers
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Educated customers on promotions to enhance sales.
  • Used cash registers and POS systems to request and record customer orders
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
03/2010 to 01/2020
Sales Associate Jbt Corporation Dayton, OH,
  • Provide outstanding customer service.
  • Assisting customers in finding items according to their needs .
  • To achieve goals and maintain , establish by the mangers.
  • Educate the customers about upcoming promotions and deals.
  • Maintain the appearance of the store by fixing and organizing clothes throughout the store.
  • Have superior product knowledge.
  • Working on the register adequately and quickly
  • Folding clothes neatly and efficiently
  • Promptly unboxing shipment trucks
  • Assisting with store moves
  • Assisting customers quickly and efficiently in the fitting rooms and salesfloor
11/2019 to Current
Customer Service Representaive Bay Photo Lab Scotts Valley, CA,
  • Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.
  • Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
  • Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
  • Building lasting relationships with clients and other call center team members based on trust and reliability.
  • Utilizing software, databases, scripts, and tools appropriately.
  • Understand and strive to meet or exceed call center metrics while providing excellent consistent customer service.
  • Make sales or recommendations for products or services that may better suit client needs.
  • Taking part in training and other learning.
  • Opportunities to expand knowledge of company and position.
  • Adhere to all company policies and procedures.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
Expected in 06/2018 to to
High School Diploma:
Klein Forest High School - 11400 Misty Valley Drive ,
  • Graduated with 3.5 GPA
  • Member of interact volunteer club
  • Also a member of the criminal justice club

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Resume Overview

School Attended

  • Klein Forest High School

Job Titles Held:

  • Warehouse Associate
  • Cashier
  • Sales Associate
  • Customer Service Representaive


  • High School Diploma

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