Waiter with 4 years experience. Areas of expertise include Strong restaurant serving experience, Exceptional customer service, and Able to work in a fast paced environment.
Obtain a position as a team-player in a people-oriented organization where I can maximize my customer-service experience in a challenging environment to achieve the corporate goal.
Calculate monetary exchange, Clean rooms or work areas, Serve food to patrons, Monitor food preparation, Prepare food items, Stock service stations, Take food orders, Prepare beverages, Provide customer service, Set or clear tables in dining areas, Wash dishes, glassware, or related utensils and Operate food preparation equipment
Set tables with clean linens, condiments, and other supplies. Facilitated prompt and accurate seating and service of all guests.
Continually kept carpets and floor clear of debris.Prepared the buffet and salad bar for dinner service.Correctly calculated charges, issued bills and collected payments.Effectively used items in stock to decrease waste and profit loss.Routinely cleaned table linens, table settings, glassware, windowsills, carpets, counters, floors, storage areas and service refrigerators.Delivered an exceptional dining experience with friendly, fast service.Completed closing duties, including restocking items and closing out the cash drawer.Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.Assisted guests with placing orders in an informative and helpful fashion.
Up-sold additional menu items, beverages and desserts to increase restaurant profits.Took necessary steps to meet customer needs and effectively resolve food or service issues.Recorded customer orders and repeated them back in a clear, understandable manner.Served fresh, hot food with a smile in a timely manner.Accurately measured ingredients required for specific food items.Carefully maintained sanitation, health and safety standards in all work areas.Performed general maintenance duties, including mopping floors, washing dishes, wiping counter tops and emptying grease traps.Assisted management with monthly inventory control and weekly stock ordering.
Banquet servers must come to work ready to perform many tasks, including setup, serving meals and cleanup. Setting up involves moving tables and chairs and dressing tables with linens, dishes, silverware, glasses, plates, cups, napkins, condiments and centerpieces. A banquet server fills water glasses before guests arrive. He may also make or arrange decorations, such as signs or streamers, and assemble stages or dance floors.
Provide Customer Service, Receive and disburse money, Operate a cash register, Answer customers' questions, Compute and record totals of transactions, Greet customers, Maintain clean and orderly checkout area, Process merchandise returns and exchanges, Resolve customer complaints, Balance cash register, Sell products or services and Price merchandise
Basic Vocational Certificate: Pastry & baking Arts
presentation of yeast products.
Pilgrim Place, 2013
Outside of his main job duty of delivering items, Juan also helps staff solve problems with minor office equipment. This includes computer, fax, printer, copier and WiFi problems. Juan's overall attitude is excellent. The staff greatly appreciates his cheerful help. i have started to receive calls from staff asking for Juan's help, even though it is 10:30 in the morning and they all know he starts at 1:30. i can count on Juan to complete task on time.Juan's first challenge was to organize the purchasing cage in the basement and to update the computer and the printer inventory. Now we have an organized cage and updated equipment records. Juan is definitely a plus for Pilgrim Place.
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