Playing Volleyball, Reading Mystery and Romance Novels, Disney Movies, Organizing and redecorating, Building Financial Spreadsheets
Microsoft Office, Familiar with C++, Matlab, and AutoCAD. Cultivating Cells
Fluent in Spanish in both oral and writing
June 2016-CurrentWalgreens Shift Lead | Walgreens | Yorkville, IL
Investigated and resolved customer inquiries and complaints in an empathetic manner.
Met all customer call guidelines including service levels, handle time and productivity.
Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
Facilitated inter-departmental communication to effectively provide customer support.
Fostered an environment which encouraged continual process improvements.
Maintained up-to-date knowledge of product and service changes.
Managed work flow to exceed quality service goals.
January 2014-June 2016Walgreens Pharmacy Technician | Cicero, IL
Process and fill prescriptions prescribed by doctor Consult with patients when they have questions.
Resolve insurance problems.
May 2010-January 2014Administrative Aid | PEGA Bricks Masonry | Cicero, IL
Research potential clients through the use of the internet.
Sent e-mails and write thank you letters to clients.
May 2012-January 2014Shoe Expeditor and Sales Associate | Macy's Oakbrook | Oakbrook, IL
Organized shoes depending on brand and season.
Resolve customer problems.
Consistently met daily and weekly sales goals.
Midwest Workers Association | Chicago, IL
Coordinated medical visits Sep 2010-May 2016.
Organized and communicate to the patients in both languages.
Obtained the patient's medical history.
September 2010-May 2015Help Instructor | BioMedical Engineering | Cicero Seattle, IL WA
Help teach younger children Kung fu forms.
September 2013Society Coulter College |
Designed a solution to a medical problem Worked in a team setting Presented our solution to a group of judges UIC Senior Design photochromic contact lenses Chicago, IL Researched best possible material for contact lenses.
August 2013-May 2014
Worked in a team setting and met deadlines for project.
Cultivated and experimented on Mouse Muscle cells.
2016Bachelor of Science: BioEngineeringUniversity of Illinois, Chicago, IL
May 2016Bachelor of Science: Biological EngineeringBiological Engineering
Interests Playing Volleyball, Reading Mystery and Romance Novels, Disney Movies, Organizing and redecorating, Building Financial Spreadsheets