Customer service representative who is highly energetic, outgoing and detail-oriented. Handles multiple responsibilities simultaneously while providing exceptional customer service.
Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests.
Consistently adhered to quality expectations and standards.
Promoted and endorsed the company to bring in new business.
Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
Politely answered phones promptly and recorded and confirmed reservations.
Inquired about guest satisfaction, anticipated additional needs and happily fulfilled requests.
Maximized table turns and rotated seating for maximum guest satisfaction.
Built customer confidence by actively listening to their concerns and giving appropriate feedback.
Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.
Maintained friendly and professional customer interactions.
Prevented store losses using awareness, attention to detail and integrity.
Estimated project costs and monitored budgets.
Planned and organized corporate media and other special events.
Designed web and other content, including monthly newsletters and promotional calendars.
Organized public appearances, lectures, contests and exhibits to increase product awareness.
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