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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Adaptable waitress offering 5 years of experience in casual and formal dining. Quality-driven expert with extensive knowledge of hospitality etiquette, food preparation and superior customer service. Courteous and reliable team member proficient in FOH and BOH operations. I also pride myself in being a sociable waitress and worker skilled at operating in fast-paced environments with demanding objectives for sales, service and quality. Enthusiastic team player successful at multitasking and delivering friendly, prompt service to all customers. Well-versed in maintaining clean and orderly tables, making personalized menu recommendations and managing closing duties such as reconciling cash drawers and restocking items to prepare for following shift. I am a hardworking waitress with many years of experience and solid background in food service field. Highly skilled at meeting needs of diverse customers while keeping calm and maintaining professionalism. History of delivering speedy service while working on feet for long periods of time and training incoming staff.

Skills
  • Safe food handling
  • Menu memorization
  • Point of Sale (POS) system operations
  • High-volume dining
  • Relationship management
Experience
05/2019 to Current
Waitress Hilton Worldwide Estero, FL,
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties.
  • Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
  • Minimized customer wait times by efficiently taking and filling large volume of orders each day.
  • Maintained accuracy while handling payments, giving change and printing receipts to customers.
  • Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
  • Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
06/2017 to 12/2019
Waiters Assistant Cosentino's Food Stores Saint Joseph, MO,
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
  • Assisted kitchen staff with food counts by determining number of items required for complete service.
  • Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
  • Washed buffet, restaurant and banquet items, including silverware, dishes, cooking utensils, equipment and displays.
  • Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
  • Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
  • Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties.
  • Plated food and assessed plate presentation to maintain highest standard of food quality.
04/2016 to 06/2019
Cashier Tim And Carey Dubbs City, STATE,
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Resolved issues regarding customer complaints and escalated worsening concerns to [Job title] for remediation.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Worked closely with front-end staff to assist customers and maintain satisfaction levels.
  • Operated cash register, collected payments and provided accurate change.
  • Monitored sales events, added new merchandise and rang up purchases.
  • Resolved issues with cash registers, card scanners and printers.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Helped customers find specific products, answered questions and offered product advice.
Education and Training
Expected in
Bachelor of Science: Biology
Century College - White Bear Lake, MN
GPA:
Expected in
Bachelor of Science: Biology
Hamline University - Saint Paul, MN,
GPA:

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Resume Overview

School Attended

  • Century College
  • Hamline University

Job Titles Held:

  • Waitress
  • Waiters Assistant
  • Cashier

Degrees

  • Bachelor of Science
  • Bachelor of Science

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