Motivated Waitress with experience serving customers in busy, fine dining restaurants. Recognized for significantly increasing guest check averages by promoting appetizers, specialty items and unique wine selections. Collaborative, thoughtful team leader offering clear, comprehensive and supportive supervision.
Skills
Attention to Detail
Cleaning and Sanitizing
Relationship Building
Customer Service and Rapport
Conflict and Complaint Resolution
Transactions and Cash Handling
Menu Memorization and Presentation
Team Player
Staff Training
Multitasking and Prioritization
Team Leadership
Emergency Medical Team Coordination
Cardiopulmonary Resuscitation
Education
Seward County Community CollegeLiberal, KSExpected in ā āNo Degree:General Education - GPA:
Liberal High SchoolLiberal, KS, Expected in 05/2011 ā āHigh School Diploma: - GPA:
Certifications
EMT - Certified Emergency Medical Technician
CPR Certified
Work History
Hilton Worldwide - Waitress Kalispell, MT, 09/2009 - Current
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Greeted new customers, discussed specials and took drink orders.
Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Suggested appropriate food and drink pairings to increase per-ticket sales.
Kept server areas clean and stocked to increase efficiency while working tables.
Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food.
Bussed and reset tables to keep dining room and work areas clean.
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Inspected dishes and utensils for cleanliness.
Used cash registers and credit card machines to cash out customers.
Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
Supervised server staff and simultaneously served personal section of tables.
School House Restaurant & Tavern - Bar Waitress Sanger, CA, 02/2019 - 01/2020
Took drink and food orders, detailed new menu items and specials, and recommended add-ons.
Greeted customers in bar area of busy, fast-paced restaurant with energy and enthusiasm.
Upsold daily specials and beverage promotions to exceed daily sales goals.
Checked identification for minimum age for sale of alcoholic beverages.
Assisted other bar staff with seating and taking orders when backed-up or unavailable.
Cleared plates and utensils, cleaned table and chairs, and prepared new place settings.
Handled complaints and questions relating to drinks or food promptly.
Assisted bartenders with washing of glasses and bar equipment when unusually busy.
Performed opening and closing duties within bar area according to schedule.
Collected dirty flatware and glassware to deliver to sanitizing station.
Maintained clean and organized bar area.
Assisted with bartending duties during high-volume shifts.
Served alcoholic and non-alcoholic beverages in bar environment.
Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
Baylor Scott & White Health - Bartender Lakeway, TX, 11/2017 - 01/2019
Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Kept alcoholic beverages well-stocked and organized to meet expected demands.
Completed regular bar inventories and daily requisition sheets and increased sales and profits.
Polished glassware, bussed tables and removed debris to keep customer areas clean.
Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Followed alcohol awareness procedures for preventing excessive guest intoxication.
Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
Adhered to state laws regarding alcoholic beverage services and customer regulations.
Set up bar for operation, obtained cash bank and stocked service bar.
Kept bar presentable and well-stocked to meet customer needs.
Recruited and trained new bartenders and barbacks and scouted and auditioned performers for various special events.
Meade County EMS - Emergency Medical Technician City, STATE, 11/2020 - Current
Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
Communicated with lucid patients to gather incident and medical history information.
Executed stomach suction, airway management and heart monitoring to treat patients.
Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
Trained EMTs in basic life support skills, oxygen therapy, and wound care.
Administered emergency medication to patients, quickly responding to changes in conditions and medication reactions.
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