LiveCareer-Resume

waitress resume example with 11+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Responsible manager/host/waitress with over 17 years of experience in fast-paced service settings. Systematic about taking accurate orders, keeping customers happy and supporting team success. Quickly clears and resets work areas, restocks supplies and cleans up. Highly skilled manager experienced in supporting restaurant operations. Maintained communication while working closely with servers, hosts and other managers. Expert at providing exceptional customer service by quickly and energetically completing special requests.

Skills
  • Menu Memorization
  • Point of Sale (POS) System Operations
  • High-Volume Dining
  • Age Verification
  • Sales Techniques
  • Staff Development
  • Team Leadership
  • Documentation and Reporting
  • Problem Resolution
  • Performance Evaluations
  • Team Building
  • Hiring and Training
  • Verbal and Written Communication
  • Goal Setting
  • Onboarding and Orientation
  • Employee Development
  • Training and Development
Education and Training
Science Park High School Newark, NJ Expected in 06/2008 High School Diploma : - GPA :
Certifications

Licensed Life Insurance Producer -

  • New Jersey License No: 3001967325 NPN: 20341132 6/1/2022-8/31/2024
  • New York LICENSE NUMBER: LA-1742266 8/17/222-8/16/2024
Experience
Hyatt Hotels Corp. - Waitress
El Paso, TX, 09/2022 - 12/2022
  • Presented food and beverages to guests at tables.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Presented menus and answered questions regarding items.
  • Set up tables in between patrons to reduce wait times.
  • Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
  • Explained menu items, describing ingredients and cooking methods upon request.
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
  • Assisted in preparing salads, appetizers and desserts to speed up food service.
  • Served food and beverages to patrons and confirmed complete orders.
  • Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
  • Took reservations and to-go orders to streamline process for both customer and restaurant.
  • Trained new employees to perform duties.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Maintained accuracy while handling payments, giving change and printing receipts for customers.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Responded to ad hoc cleaning duties at end of shift.
  • Utilized POS system to total meal costs and add taxes for final bill calculation.
  • Stocked service areas with supplies during slow periods.
  • Relayed orders to service bar and kitchen via point-of-sale register system.
  • Presented menus to patrons to answer questions about menu items and make recommendations.
  • Informed customers of daily specials and signature menu items.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Filled condiments and napkin containers during slack periods.
  • Prepared checks, itemizing total meal costs and taxes.
  • Communicated with kitchen staff to stay updated on item availability and customer wait times.
Hyatt Hotels Corp. - Hostess Manager
Fremont, CA, 04/2019 - 09/2022
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Trained and delivered orientation for new hostesses in alignment with company-established standards.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Enforced compliance with industry standards and led hostesses in commitment to quality service.
  • Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
  • Trained new employees to perform duties.
  • Answered telephone to provide dining information and take reservations.
  • Resolved problems or concerns to satisfaction of involved parties.
  • Assisted staff by serving food and beverages or bussing tables.
  • Oversaw food preparation, production and presentation according to quality standards.
  • Distributed food to service staff for prompt delivery to customers.
  • Maintained familiarity with national, state and local safety, health and sanitation standards.
  • Managed hostess relations to gather feedback and improve hiring, development, counseling, promotion and discipline processes.
  • Promoted safe working conditions by monitoring safety procedures and equipment.
  • Explained goals and expectations required of trainees.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Inspected dining and serving areas for cleanliness and proper setup.
  • Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
  • Supervised activities of dining room staff to maintain service levels and support guest needs.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Delegated work to staff, setting priorities and goals.
  • Verified completion of cleaning, maintenance, housekeeping and side-work duties.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Increased restaurant sales through top-quality reception, greeting and seating service.
Allwood Diner - Waitress
City, STATE, 01/2011 - 09/2019
  • Took beverage orders and served drinks during peak meal times.
  • Resolved customer service and food-related issues to maintain guest satisfaction.
  • Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
  • Answered telephone to provide dining information and take reservations.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Collected reservation information and communicated updates to guests via mobile device or in-person.
  • Checked dining and serving areas to verify proper cleanliness and readiness for guests.
  • Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Communicated with servers about new tables, changes in food availability and customer comments.
  • Answered phones promptly to record and confirm reservations.
  • Monitored dining area to assess server capacity and estimate wait times.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
  • Stayed attentive to server availability and table turnover to quickly seat guests.
  • Helped restaurant staff set up small and large events to coordinate smooth execution.
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Developed long-term relationships with customers to increase opportunities for repeat business.
  • Performed regular restroom checks to restock supplies and handle minor cleaning.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Accommodated guests with children and special needs to promote comfortable dining experience.
  • Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
  • Escorted guests to seating area, furnished menus and highlighted daily specials.
  • Utilized POS system to total meal costs and add taxes for final bill calculation.
  • Built positive relationships with other front-of-house and kitchen staff.
  • Greeted incoming guests to escort to assigned dining area and present menus.
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
  • Tracked seated guests and available seating using computer-based and mobile reservation software.
  • Presented food and beverages to guests at tables.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Presented menus and answered questions regarding items.
  • Set up tables in between patrons to reduce wait times.
  • Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
  • Explained menu items, describing ingredients and cooking methods upon request.
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
  • Served food and beverages to patrons and confirmed complete orders.

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Resume Overview

School Attended

  • Science Park High School

Job Titles Held:

  • Waitress
  • Hostess Manager
  • Waitress

Degrees

  • High School Diploma

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