LiveCareer-Resume

waitress resume example with 1+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Responsible Server adaptable to fast-paced, changing restaurant environments with discerning customers and high standards. Enthusiastic team member possessing sharp memorization skills and outstanding teamwork abilities. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Skills
  • Menu Memorization
  • High-Volume Dining
  • Point of Sale (POS) System Operations
  • High Energy and Stamina
  • Customer Service and Rapport
  • Transactions and Cash Handling
  • PPE Compliance
  • Staff Training
  • Conflict and Complaint Resolution
  • Food Safety Standards
  • Seating Assignment Preparation
  • Check Payment Processing
  • Personable and Friendly
  • Flexible and Adaptable
  • Reliable and Trustworthy
  • Self-Motivated
  • Attention to Detail
  • Team Player
  • Highly Organized
  • Multi-Line Telephone Systems
Experience
Waitress, 03/2022 - Current
Hyatt Hotels Corp. New Brunswick, NJ,
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Maintained accuracy while handling payments, giving change and printing receipts for customers.
  • Communicated with kitchen staff to stay updated on item availability and customer wait times.
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
  • Utilized POS system to total meal costs and add taxes for final bill calculation.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Presented menus and answered questions regarding items.
  • Stocked service areas with supplies during slow periods.
  • Explained menu items, describing ingredients and cooking methods upon request.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Prepared checks, itemizing total meal costs and taxes.
  • Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
  • Brought wine selections to tables with appropriate glasses and poured for customers.
Hostess, 03/2022 - Current
Marriott International Brentwood, MO,
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Greeted incoming guests to escort to assigned dining area and present menus.
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
  • Built positive relationships with other front-of-house and kitchen staff.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
  • Answered telephone to provide dining information and take reservations.
  • Communicated with servers about new tables, changes in food availability and customer comments.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Helped restaurant staff set up small and large events to coordinate smooth execution.
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
  • Accommodated guests with children and special needs to promote comfortable dining experience.
  • Answered phones promptly to record and confirm reservations.
  • Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Resolved customer service and food-related issues to maintain guest satisfaction.
  • Collected reservation information and communicated updates to guests via mobile device or in-person.
  • Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
  • Utilized POS system to total meal costs and add taxes for final bill calculation.
Waitress, 03/2022 - 11/2022
Hyatt Hotels Corp. NY, State,
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Presented food and beverages to guests at tables.
  • Communicated with kitchen staff to stay updated on item availability and customer wait times.
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
  • Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
  • Utilized POS system to total meal costs and add taxes for final bill calculation.
  • Relayed orders to service bar and kitchen via point-of-sale register system.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Served food and beverages to patrons and confirmed complete orders.
  • Trained new employees to perform duties.
  • Presented menus and answered questions regarding items.
  • Stocked service areas with supplies during slow periods.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Filled condiments and napkin containers during slack periods.
  • Prepared checks, itemizing total meal costs and taxes.
  • Set up tables in between patrons to reduce wait times.
  • Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
  • Coordinated service for food runners and other kitchen staff.
  • Provided mentorship and guidance to new kitchen team members.
  • Assessed current inventories and brought in supplies to keep stock within optimal levels for expected demands.
Education and Training
High School Diploma: , Expected in 06/2022
-
Crescenta Valley High School - La Crescenta, CA
GPA:
Status -
Associate of Arts: Interior Design, Expected in
-
Pasadena City College - Pasadena, CA
GPA:
Status -
Languages
English :
Native/ Bilingual:
Negotiated :
:
Spanish :
Native/ Bilingual:
Negotiated :
:
Certifications
  • OSHA Certification
  • ServSafe California Food Handler
  • ServSafe California Alcohol Course
,

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Resume Overview

School Attended

  • Crescenta Valley High School
  • Pasadena City College

Job Titles Held:

  • Waitress
  • Hostess
  • Waitress

Degrees

  • High School Diploma
  • Associate of Arts

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