LiveCareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

High-energy waitress skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences. Personable barista enjoys engaging with people from all walks of life. Knowledgeable in all types of brews and concoctions. Consistently delivers exemplary customer service. A positive attitude is coupled to remain calm and composed in busy work settings. Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings.

Skills
  • Verbal and Written Communication
  • Teamwork and Collaboration
  • Flexible Schedule
  • Cash Handling
  • Store Opening and Closing
  • Customer Service
  • Outgoing Personality
  • Excellent Communication Skills
  • Listening Skills
  • Friendly and Outgoing
  • Reliable and Punctual
  • Energetic Self-Starter
  • Customer Needs Assessment
  • Product Recommendations
  • Problem-Solving
  • POS System Operation
  • Team Player Mentality
Education and Training
Independence High School San Jose, CA Expected in 05/2019 High School Diploma : - GPA :
Foothill College Los Altos, CA Expected in : Psychology - GPA :
De Anza College Cupertino, CA Expected in : Nursing - GPA :
Experience
Holiday Retirement - Waitress
Urbandale, IA, 10/2021 - 06/2022
  • Maintained accuracy while handling payments, giving change and printing receipts to customers.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Communicated with kitchen staff to stay updated on item availability and customer wait times.
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Presented food and beverages to guests at tables.
  • Presented menus to patrons to answer questions about menu items and make recommendations.
  • Cleared table and bussed dishes to allow for quick setups.
  • Resolved customer concerns with friendly and knowledgeable service.
  • Stocked server areas with supplies before, during and after shifts.
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
  • Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
  • Developed strong and lasting resident relationships.
  • Implemented sanitary food handling, holding and service protocols.
  • Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
  • Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
  • Completed opening and closing checklists to ensure smooth restaurant operations.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Completed final preparations of dishes and quickly delivered items to customers.
  • Handled special customer requests for separate checks and menu substitutions.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Trained new employees on restaurant procedures and plating techniques.
  • Reviewed daily specials, menu changes and service specifications.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Refilled drinks and checked with diners to meet specific needs.
  • Practiced safety and loss prevention procedures, adhering to universal precautions and infection control guidelines.
  • Monitored dining rooms for safety and customer needs.
  • Welcomed incoming patrons and seated at optimal locations based on individual preferences and server balancing requirements.
  • Provided exceptional service to high volume of daily customers.
  • Suggested additional items to customers to increase restaurant sales.
  • Cross-trained as host and helped with tasks such as greeting diners and escorting guests.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Presented menus to patrons to answer questions about offered items and make suitable recommendations.
  • Retrieved prepared orders from kitchen areas and promptly delivered to guests.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Addressed complaints to kitchen staff and served replacement items.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Discussed dining menu information to aid in decision process for senior residents.
  • Calculated accurate bill amounts and processed cash and credit card payments.
  • Provided timely checks on guest needs and brought requests.
  • Reset tables between guests, refilled condiments and wiped down surfaces.
  • Set up tables and counters to prepare dining and serving areas.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Set up dining room to meet hospitality and service standards.
  • Utilized POS system to total meal costs and add taxes for final bill calculation.
Nemacolin Woodlands Resort - Barista/Cashier
Mcmurray, PA, 05/2021 - 07/2021
  • Collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Helped customers find specific products, answered questions and offered product advice.
  • Worked closely with front-end staff to assist customers.
  • Processed sales transactions to prevent long customer wait times.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Answered customer questions and provided store information.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Prepared and served coffee, espresso drinks, blended coffees and teas.
  • Maintained calm demeanor during high-volume periods and special events.
  • Maintained clean and organized workspace, enabling coworkers to locate resources and product.
  • Memorized official and off-menu coffee and tea preparations.
  • Described menu items to customers and suggested products based on stated preferences.
  • Received and accurately processed customer payments.
  • Created complex, hand-crafted beverages based upon customer preferences.
  • Addressed and resolved customer concerns to maintain brand loyalty.
  • Followed health, safety and sanitation guidelines to pass state inspections.
  • Protected store assets and facilities by complying with company policies and procedures.
True Religion Apparel, Inc. - Sales Associate
Gardena, CA, 07/2019 - 08/2019
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Helped customers find specific products, answered questions and offered product advice.
  • Met merchandise processing standards and maintained organized and accessible work area.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Developed trusting relationships with customers by making personal connections.
  • Answered product questions with up-to-date knowledge of sales and promotions.
Languages
English :
Full Professional
Negotiated :
Vietnamese :
Professional
Negotiated :

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Resume Overview

School Attended

  • Independence High School
  • Foothill College
  • De Anza College

Job Titles Held:

  • Waitress
  • Barista/Cashier
  • Sales Associate

Degrees

  • High School Diploma

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