waitress resume example with 7+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Summary
Positive, upbeat customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.
Skills
High Energy and Stamina
Customer Service and Rapport
Sales Techniques
Relationship Building
Warm and Friendly
Service-Oriented
Team Player
Point of Sale Systems
Understanding Customer Needs
Building Customer Trust and Loyalty
Upselling Products and Services
Courteous with Strong Service Mindset
Multitasking and Prioritization
Upbeat and Positive Personality
Calm and Professional Under Pressure
Creative Problem Solving
Responding to Difficult Customers
Adaptive Team Player
High-Energy Attitude
Dependable and Hardworking
Time Management
Experience
Waitress, 07/2020 - 05/2022 Aramark Corp. – Henrico, VA,
Welcomed incoming patrons and seated at optimal locations based on individual preferences and server balancing requirements.
Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
Relayed orders to service bar and kitchen via point-of-sale register system, and ran items to guest tables.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
Stocked server areas with supplies before, during and after shifts.
Welcomed incoming patrons and seated at optimal locations based on individual preferences and server balancing requirements.
Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
Relayed orders to service bar and kitchen via point-of-sale register system, and ran items to guest tables.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
Stocked server areas with supplies before, during and after shifts.
Saleswoman/Secretary, 05/2017 - 02/2019 Great Western Foods – City, STATE,
Educated customers on product features and technical details to highlight benefits.
Negotiated prices and set up contracts to finalize sales agreements.
Conducted site visits to assess needs, demonstrate products and recommend strategic solutions for customer requirements.
Calculated production, delivery and installation costs to provide customers with accurate quotes.
Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
Contacted new and existing customers to outline benefits of products.
Monitored customer order process and addressed customer issues.
Fostered relationships with customers to expand customer base and retain business.
Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
Answered product questions with up-to-date knowledge of sales and promotions.
Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
Developed key customer relationships to increase sales.
Maintained organized filing system of paper and electronic documents.
Coordinated communications, taking calls, responding to emails and interfacing with clients.
Ordered office supplies to purchase items and maintain appropriate levels.
Drafted agendas, meeting notes and other documents to enhance collaborative process.
Screened visitors and directed to specific location for office safety.
Produced and distributed memos, newsletters and other forms of communication.
Monitored office equipment and scheduled repairs.
Created and updated spreadsheets to track and report data.
Processed payroll and submitted direct deposits using accounting software.
Assisted with answering phones, filing paperwork, entering data, and even helped in the warehouse with products.
Supported team members with stocked supplies and well-maintained office equipment.
Retail Selling Specialist, 10/2014 - 05/2017 Dillards Department Store – City, STATE,
Maintained consistent visual merchandising standards to highlight product features, attract customers and boost sales.
Met sales goals for products subject to special promotions, emphasizing special offers in interactions with customers and keeping records of promotional sales.
Developed loyal client base with regular clients, providing exceptional customer service experience through personable demeanor and product expertise.
Operated register point-of-sale interface to enter customer orders into computer system, creating comprehensive record of transaction details and processing payment.
Created dynamic of mutual understanding with customers, engaging through questions and appropriate comments and recommendations based on responses.
Conferred with supervisors to receive suggestions for improvement upon personal performance, identifying areas for improvement and setting personal sales goals..
Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Recommended merchandise to customers based on needs and preferences.
Helped customers sign up for loyalty programs and submitted completed paperwork.
Observed customer behaviors to identify security threats and escalate concerns to supervisors.
Education and Training
High School Diploma: , Expected in 05/2010 - Hillcrest High School - Idaho City, ID, GPA: Status -
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