I am a fun and outgoing kind or girl. I love to one on one engage with those around me. Im a fast learner,time efficient, responsible, and reliable. I am a great team player.
Adaptable [Job Title] offering extensive knowledge of hospitality etiquette, food preparation and superior customer service. Competent and capable team member in FOH and BOH operations. Bringing [Number] years of experience with [Type] food service.
Knowledgeable and professional Receptionist skilled in administrative support and customer service. Bringing [Number] years of experience managing fast-paced, front desk operations. Strong planning, problem solving and communication skills.
Skills
Safe food handling
Point of Sale (POS) system operations
Effective sales techniques
Menu memorization
Bussing expertise
Sales techniques
Seating assignment preparation
Conflict and dispute resolution
Experience
Waitress, 07/2017 - Current Hyatt Hotels Corp. – Cleveland, OH,
Addressed any concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation.
Operated and maintained cleaning equipment and tools, including dishwasher, hand wash stations, pot-scrubbing station and trash compactor.
Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Prepared salads and appetizers to back up kitchen staff.
Increased sales of key menu items through effective upselling.
Carried [Number] plates at one time without dropping or spilling, decreasing overall customer wait time.
Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation.
Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
Explained preparation of various menu items, describing ingredients and cooking methods to customers.
Preschool Teacher, 02/2015 - 10/2016 Valley Ymca – Prescott, AZ,
Enhanced sensory abilities by giving children access to numerous textures and shapes.
Organized and led activities to promote physical, mental and social development.
Distributed quarterly progress assessments and milestone reports to each parent.
Created and implemented developmentally appropriate curriculum addressing all learning styles.
Maintained daily records of individual activities, behaviors, meals and naps.
Established indoor and outdoor safe play environments for toddler-age children.
Taught children foundational skills such as colors, shapes and letters.
Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.
Collaborated with colleagues on developing new classroom projects and monthly themes.
Incorporated music, art and theater into lesson planning.
Completed all required documentation for National Head Start program.
Worked closely with site director, family care workers, classroom teaching team and other specialists.
Promoted good behaviors by using positive reinforcement methods.
Identified early signs of emotional and developmental problems in children.
Cashier Manager, 07/2015 - 02/2016 KFC – City, STATE,
Resolved customer problems by investigating issues, answering questions and building rapport.
Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
Maintained inventory accuracy by accurately counting stock-on-hand and reconciling discrepancies.
Organized and updated schedules to optimize coverage for expected customer demands.
Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
Achieved sales goals and business objectives by motivating staff and promoting [Product or Service].
Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
Built and maintained effective working relationships with peers and upper management.
Education and Training
High School Diploma: , Expected in 05/2011 - Academy Del Sol - Alamogordo, NM GPA:
Early Childhood Development : , Expected in 05/2015 - Nmsu-a - Alamogordo, NM GPA:
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