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Waitress Resume Example

Resume Score: 80%

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WAITRESS
Summary

Effiecient hard worker offering a couple years of restaurant experience in food and alcohol sales. Highly skilled at meeting needs of diverse customers while maintaining professionalism and delivering satisfaction. Quick learner, able to take accurate orders, ensures great quality of product outcome while keeping a positive attitude. Superior work ethic, knowledge of time management and effective planning. Proficient with fulfilling requests and able to multi-task in a busy environment. Always a team player, reliable, driven, as well as ensuring a clean, organized work area.

Skills
  • Menu memorization
  • Point of Sale (POS) system operations
  • Safe food handling
  • High-volume dining
  • Check payment processing
  • Relationship management
  • In-depth food and wine knowledge
  • Sales techniques
  • Dining customer service
  • Service prioritization
  • Conflict and dispute resolution
  • Effective customer upselling
  • Menu knowledge
  • Food inspection
  • Liquor, wine and food service
  • Price memorization
  • Food safety understanding
  • Wine pairings
  • Table setting arrangements
  • Buffet setup and takedown
  • Effective sales techniques
Experience
Waitress
Houghton, MIPilgrim River Steakhouse/Dec 2018 to Current
  • Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
  • Completed opening and closing checklists by emptying trash, safeguarding alcohol and polishing silverware.
  • Maintained accuracy while handling payments, giving change and printing receipts to customers.
  • Prepared salads and appetizers and set up garnish stations to back up kitchen staff.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Minimized customer wait times by efficiently taking and filling large volume of orders each day.
  • Greeted customers, assisted with questions and made recommendations concerning daily specials, wine selections and desserts to guide patrons toward more profitable items.
  • Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
  • Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
  • Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
  • Increased sales of key menu items through effective upselling.
  • Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Arranged each place setting attractively, using clean, chip-free plates and utensils.
  • Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
  • Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
  • Assisted kitchen staff with food counts by determining number of items required for complete service.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
CNA
Wakefield, MIGogebic Medical Care Facility/Feb 2017 to Nov 2018
  • Managed and maintained patient rooms, shared-living areas and nursing stations.
  • Examined and addressed lacerations, contusions and other physical symptoms in need of further attention.
  • Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.
  • Cleaned and sanitized rooms and equipment using aseptic technique to prevent infection and cross-contamination.
  • Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
  • Supported diagnostic and treatment procedures, including setting up and operating specialized medical equipment.
  • Volunteered to work additional shifts and overtime during busy periods to maintain proper staffing and floor coverage.
  • Used mobility devices and [Type] equipment to transport patients.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Documented activities and recorded information in EMR system.
  • Documented patient intake and dietary requirements and assisted with feeding.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
Cashier
Ontonagon, MIPat's Foods/Aug 2016 to Feb 2017
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Resolved issues with cash registers, card scanners and printers.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Processed customer payments quickly and returned exact change and receipts.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Processed [Number] transactions per day with exceptional accuracy.
  • Received payments for [Product or Service] and issued receipts.
  • Inspected items for damage and obtained replacements for customers.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Helped customers find specific products, answered questions and offered advice.
  • Read weekly sales inserts and monitored price changes.
Education and Training
Some College (No Degree): PTAFinlandia UniversityHancock, MI
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Resume Overview

Companies Worked For:

  • Pilgrim River Steakhouse
  • Gogebic Medical Care Facility
  • Pat's Foods

School Attended

  • Finlandia University

Job Titles Held:

  • Waitress
  • CNA
  • Cashier

Degrees

  • Some College (No Degree) : PTA

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