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Waitress Resume Example

Resume Score: 80%

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WAITRESS
Professional Summary
Skills
  • Upselling techniques
  • Tableside service
  • Beverage preparation
  • Banquet coordination
  • Cash handling
  • Hospitality service expertise
  • Performance improvement
  • Order delivery practices
  • Guest relations
  • Food and beverage pairings
  • Food spoilage prevention
  • Accurate money handling
  • Point of sale knowledge
  • Dining area cleanliness
  • Food station setup
  • High-volume dining
  • Compliance standards
  • Ordering procedures
  • Food tray carrying
Work History
Waitress, 04/2019 to Current
Waffle House – Orange, Tx.
  • Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences.
  • Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers.
  • Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Panthers Grill / Cook, 11/2017 to 04/2019
Mauriceville Fuel Stop – Orange, Tx.
  • Planned promotional menu additions based on seasonal pricing and product availability.
  • Developed menus, pricing and special food offerings to increase revenue and customer satisfaction.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment, sanitation and safety.
  • Verified proper portion sizes and consistently attained high food quality standards.
  • Changed and sanitized all cutting boards, benches and surfaces between tasks to avoid cross-contamination.
  • Prepared cooking supplies, ingredients and workstations when opening and closing kitchen.
  • Prepared identical dishes numerous times daily with consistent care, attention to detail and quality.
  • Ordered and received products and supplies to stock kitchen areas.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Recommended menu items for new dish development, holidays, special events and promotions.
  • Prepared food items to meet recipes, portioning, cooking and waste control guidelines.
  • Served [Number] nutritious meals daily to students in [Type] school.
  • Planned lunch, dinner and bar menus, as well as special menus for in-house special events and catering.
Manager, 11/2011 to 11/2017
Church's Chicken – Orange, TX
  • Investigated and integrated enhanced service and team management strategies to boost business profits.
  • Maintained compliance with company policies and procedures for food safety, sanitation and quality.
  • Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
  • Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
  • Performed [Timeframe] reviews assessing each employee's performance and developed improvement plans.
  • Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety.
  • Protected business, team members and customers by monitoring alcohol consumption and keeping operation in line with legal service requirements.
  • Improved operational planning and business frameworks to enhance resource utilization and reduce waste.
  • Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
  • Prepared and recommended long-range plans for development of [Type] department.
  • Created and implemented aggressive action plan to address pressing cost control needs.
  • Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
  • Recorded inventory sales into organization's weekly income report.
  • Analyzed and interpreted store trends with [Software] to facilitate planning.
  • Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank each [Timeframe].
  • Devised, deployed and monitored processes to boost long-term business success and increase profit levels [Number]%.
  • Developed and maintained relationships with [Type] customers and suppliers through [Action] and [Action].
  • Managed ingredients and food product use by assessing availability, customer traffic and popularity of items resulting in [Number]% food waste reduction.
  • Achieved [Number]% average completion rate on all assignments without loss of materials and assets, demonstrating innovative and practical problem-solving skills in high-stress environment.
  • Facilitated change management activities for department and staff of [Number] individuals.
  • Established and maintained positive work environment to enhance retention and productivity.
  • Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Increased customer retention and satisfaction by closely monitored team member performance and assessing problematic practices.
  • Hired, trained and mentored staff to maximize effectiveness.
  • Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing, and technology upgrades.
  • Oversaw and improved [Product or Service] deliveries worth more than $[Amount] per year through efficient coordination of [Action] and [Action].
  • Raised property accuracy and accountability by creating new automated tracking method.
  • Set and managed schedules to give proper coverage to required areas and meet customer service demands.
  • Supervised [Number] of employees in [Type] shop.
Education
GED: 08/1993
Lamar Community College/ Orange - Orange, TX
  • Professional development completed in [Subject]
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Resume Overview

Companies Worked For:

  • Waffle House
  • Mauriceville Fuel Stop
  • Church's Chicken

School Attended

  • Lamar Community College/ Orange

Job Titles Held:

  • Waitress
  • Panthers Grill / Cook
  • Manager

Degrees

  • GED : 08/1993

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