waitress resume example with 15+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • :
Professional Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
  • Weeding gardens
  • Budgeting
  • Debris removal
  • Planting flowers and bushes
  • Grounds maintenance
  • Trimming and weeding
  • Preventive and reparative maintenance
  • Behavior improvements
  • Customer assistance
  • Storage organization
  • Scheduling and calendar management
  • Age-appropriate activities
  • Greeting and seating
  • Packaging
  • Cleaning and sanitation
  • Order fulfillment
  • Order processing
  • Shopping Cart collection
  • Supervision
Work History
Waitress, 03/2004 to 12/2006
Uncle Julio'sDurham, NC,
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Kept server areas clean and stocked during service hours to increase efficiency while serving tables.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
  • Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Cleaned outdoor eating area and indoor dining room by wiping tables, placing trash in receptacles and restocking napkin dispensers.
  • Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences.
  • Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers.
  • Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Maintained customer satisfaction by clarifying questions about orders and specialty items.
  • Prepared hot and cold beverages to highest standard while providing guests with legendary customer service.
  • Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
  • Prepared beverages and filled food orders for customers.
  • Inspected, pulled and stacked cleaned items and sent soiled items back for re-scrubbing and re-washing.
  • Loaded trays with accessories, including eating utensils, napkins and condiments.
  • Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Handled customer complaints with poise and grace, immediately resolving issues through immediate acknowledgment and commitment to service.
  • Stored food in designated containers and storage areas to increase shelf life and prevent spoilage.
Counselor, 02/2006 to 08/2008
Southwest Key ProgramsHinesville, GA,
  • Helped with homework
  • Distributed Snack
  • Wipped Down Tables
  • Interacted with children in different activities( Indoors/Outdoors)
  • Interaction with parents
Cashier/Customer Service Associate, 08/2008 to 03/2012
Lowes HomeimprovementsCity, STATE,
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Reviewed weekly sales circulars and monitored price changes.
  • Educated customers on promotions to enhance sales.
  • Assisted customers by answering questions and fulfilling requests.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Assisted customers with special services, account updates and promotional options.
  • Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
  • Maintained up-to-date knowledge of product and service changes.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified entity to respond to callers' needs.
Lawn Maintenance Laborer/Secretary, 04/2012 to 11/2019
Action Cuts LLCCity, STATE,
  • Maintained routine landscaping schedules to boost lawn health and keep facilities neat and well-groomed.
  • Used shears, pruners and chainsaws to prune and trim hedges and shrubs.
  • Cared for lawns by mulching, aerating, wedding, grubbing and trimming and edging around walks, walls and flower beds.
  • Designed programs for landscape maintenance, pest management, composting and other related topics.
  • Maintained grounds including trimming, weeding and general clean-up.
  • Enhanced visibility and improved shapes of trees and bushes with proper pruning.
  • Trimmed greenery, shrubs and hedges to maintain uniform appearance.
  • Provided upkeep to residential work sites, including hedge and shrub trimming.
  • Removed overgrowth, hazards and debris from common pathways to improve usability.
  • Actively participated in seminars and workshops to better understand natural pest control products to deliver successful results with zero chemicals.
  • Applied weed- and pest-killing chemicals to lawns to protect growth and improve attractiveness.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
  • Answered phones and made appointments for clients/customers
  • Wrote and delivered invoices to clients
High School Diploma: , Expected in 06/2008 to Pitman High School - Pitman, NJ
: Education, Expected in to Rowan College At Gloucester County - Sewell, NJ
Additional Information

Core Qualifications

Work well with others
Work well under pressure
Can work either in big groups or one on one

Strong collaborator
Critical thinking
Outstanding social skills

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Resume Overview

School Attended

  • Pitman High School
  • Rowan College At Gloucester County

Job Titles Held:

  • Waitress
  • Counselor
  • Cashier/Customer Service Associate
  • Lawn Maintenance Laborer/Secretary


  • High School Diploma
  • Some College (No Degree)

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