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Waitress Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary

Since joining the work force I have always had great success and passion for pleasing those that I serve . I strive and take pride in doing the absolute best to ensure the satisfaction of the customers and employer. My time in customer service has broadened my skillset in the sense that I consider myself as a great multitasker, I complete tasks thoroughly and take pride in the relationships that's built with the people that I lead and serve. A Driven public servant accustomed to juggling different tasks and wearing multiple hats for which ever work environment im placed in. I embody an Engaging and pleasant personality that allows me to have the opportunities that I've been given.

Accomplishments

Throughout my childhood and young adult years I've been involved in many extracurricular programs an activities. One of my most prized accomplishments would be becoming a top 10 semifinalist in the National American Miss Pageant in 2016 and was given the opportunity to compete in the All American Pageant in California. A few years later I became Student Body President at my campus and the fact that I was the first African american female to hold this position meant a great deal to me and although I've accomplished so much more, these two really molded me into the women that I am today.

Skills
  • Complaint resolution
  • Order Fulfillment
  • Money handling abilities
  • Creative problem solving
  • Staff education and training
  • Good listening skills
  • Multi-line phone talent
  • Recordkeeping strengths
  • Product Knowledge
  • Organization
  • Customer service
  • MS Office
  • Project organization
Work History
06/2019 to Current
Waitress Hyatt Hotels Corp. Lexington, KY,
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Applied comprehensive knowledge of wine, cider and beer as well as appropriate entree pairings, increasing daily beverage sales.
  • Used cash registers and credit card machines to cash out customers, handling average sale of $55.00 per table.
  • Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
09/2016 to 01/2020
Waitress Hyatt Hotels Corp. Lombard, IL,
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Decreased customer wait times by enlisting coworkers assistance for multi-order delivery to avoid spilling or dropping food.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Kept server areas clean and stocked during service hours to increase efficiency while working tables.
  • Used cash registers and credit card machines to cash out customers.
  • Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
  • Displayed enthusiasm and promoted exceptional service to customers, successfully increasing referrals and walk-in business.
  • Provided guidance and training to at least 6 employees during time of employment
01/2018 to 12/2019
African American Student Union President UW- Milwaukee @ Washington County City, STATE,
  • Conferred with educators to identify current classroom concerns and diversify instructional strategies.
  • Devised strategies to incorporate more inclusive environment
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Conducted weekly sit downs with corresponding Milwaukee African American student union members/leaders and any interested students from any background to discuss future plans for club gatherings ,racial injustices, topics on diversity and plans to better campus inclusivity.
  • Increased interest in diversity by 30%
09/2018 to 05/2019
Student Body President UW-Milwaukee @ Washington County City, STATE,
  • Drafted legislation and amendments, wrote government policies and established budgets.
  • Developed and strengthened political partnerships to further agendas.
  • Presented more than three speeches every month, including legislative addresses, group talks and public events.
  • Kept up with news on daily basis to stay informed about local, regional, national and international events.
  • Used public gatherings, community events and direct relations to keep constituents happy and informed.
  • Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Increased student involvement and attendance by 50%
Education
Expected in 05/2022
Bachelor of Arts: Journalism, Broadcast
UW-Milwaukee @ Washington County - West Bend, WI,
GPA:
Expected in 05/2016
High School Diploma:
West Bend East Highschool - West Bend, WI,
GPA:

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Resume Overview

School Attended
  • UW-Milwaukee @ Washington County
  • West Bend East Highschool
Job Titles Held:
  • Waitress
  • Waitress
  • African American Student Union President
  • Student Body President
Degrees
  • Bachelor of Arts
  • High School Diploma