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Waitress Resume Example

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JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Friendly waitress and customer service assistant/ cashier with strong understanding of hospitality and food and beverage industries. Extensive knowledge of cuisine and food and wine pairings. Personable individual possessing strong work ethic and great flexibility. Dedicated to delivering positive customer experience through genuine hospitality. Sociable Waiter skilled at operating in fast-paced environments with demanding objectives for sales, service and quality. Enthusiastic team player successful at multitasking and delivering friendly, prompt service to all customers. Well-versed in maintaining clean and orderly tables, making personalized menu recommendations and managing closing duties such as reconciling cash drawers and restocking items to prepare for following shift. Friendly and efficient waitress and cashier devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable regarding Adult Environment standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues. Dedicated waitress/cashier talented at processing high volumes of error-free transactions and meeting departmental goals. Offers 8.5 years of experience in customer service, retention and problem resolution. Smoothly manages conversational flow and diffuses difficult customer situations. Cheerful and upbeat waitress with history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions. Detail-oriented approach to resolving CRM issues.

Skills
  • Menu memorization
  • Point of Sale (POS) system operations
  • Service prioritization
  • Customer relations
  • High-energy attitude
  • Sales expertise
  • Customer Support
  • Verbal Communication
  • Customer Service
  • Bilingual Spanish and English
  • Promotional support
  • Problem-solving abilities
  • Adaptive team player
  • Credit card payment processing
  • Direct sales
  • Cash management
  • Call handling
  • Multi-line telephone skills
  • Multitasking and prioritization
  • Organization and efficiency
  • Call handling
  • Payment collection
  • Client relations
  • Customer service
Experience
05/2012 to Current Waitress Monarch Casino Black Hawk | Reno, NV,
  • Maintained accuracy while handling payments, giving change and printing receipts to customers.
  • Stocked server areas with supplies before, during and after shifts.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Answered and directed incoming calls using multi-line telephone system.
  • Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
  • Managed more than 25 to 30 incoming calls per day.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Prepared daily shift close reports and balanced cash register to accurately reflect all transactions.
  • Maintained high productivity by processing cash, credit, debit and voucher program payments for customers.
  • Scanned, priced and bagged customer groceries quickly to keep lines moving.
  • Maintained excellent customer satisfaction through polite, calm demeanor.
  • Researched and quickly resolved customer issues.
  • Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
06/2021 to 07/2021 Teacher's Assistant Hackensack University Medical Center | Ship Bottom, NJ,
  • Monitored students in class, hallways and cafeteria to supervise, enforce rules and support lead teacher.
  • Assisted teachers with instruction and provided clerical support for diverse needs.
  • Distributed classroom materials and supplies such as pencils, paper and art materials.
  • Supervised children and participated with children in activities.
  • Established positive relationships with students, parents, fellow teachers and school administrators.
  • Sanitized desks and wiped down high-touch areas to avoid germ spread and illness.
  • Kept students safe inside and outside classrooms by proactively monitoring behaviors and tracking student movements, safety hazards and visitors.
04/2021 to 05/2021 Cashier Team Lead Gpm Investments | Lottsburg, VA,
  • Maintained high productivity by processing cash, credit, debit and voucher program payments for customers.
  • Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
  • Recorded information about calls and attempts to contact individuals.
  • Made outbound phone calls to collect information from participants.
  • Followed all restaurant guidelines in regards to food safety and hygiene to prevent illness.
  • Stocked condiments, toppings and other food items during slow hours to avoid dashing to kitchen during peak times.
  • Navigated job responsibilities and completed regular tasks by interacting effectively with other employees.
  • Cleaned counters and common areas to minimize spread of germs.
  • Collected money, made change and counted out register at end of shift.
  • Refreshed inventory supplies for drink and napkin stations.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Provided exceptional service to high volume of daily customers.
  • Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
  • Took orders, prepared foods and processed payments in full-service establishment.
  • Verified orders and bagged items for easy transport.
05/2018 to 10/2018 Laborer/Teamster Precision Pipeline LLC | City, STATE,
  • Drove trucks to and from job sites to deliver workers and supplies.
  • Maintained safe driving habits to protect property and general public on roadways.
  • Inspected vehicle prior to and after completing each shift, noting any damage or issues in detailed logs.
  • Applied defensive driving and safety techniques to prevent accidents.
  • Picked up clients or vehicles and drove property to specified receiving agency or location.
  • Lifted freight and other objects of various shapes, sizes and weights up to [number] pounds.
Education and Training
Expected in 11/2017 GED | HINDS ADULT EDU, Raymond, MS, GPA:

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Resume Strength

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  • Personalization
  • Strong Summary
  • Target Job
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Resume Overview

School Attended
  • HINDS ADULT EDU
Job Titles Held:
  • Waitress
  • Teacher's Assistant
  • Cashier Team Lead
  • Laborer/Teamster
Degrees
  • GED