Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Attentive Waitress with superior knowledge of ethnic dining and dedication to fantastic dining experiences. Trained in POS systems and table-side serving with understanding of food and beverage pairings and great salesmanship. Known for maintaining speed and accuracy in high-traffic times.

Service-oriented Job Title with Number years of experience in restaurant operations. Dependable, quality-focused professional well-versed in serving delicious food and beverages while maintaining dining, kitchen and cleanliness standards. Collaborative team leader with comprehensive background of equitable supervision.

Dedicated Industry professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

  • Sales expertise
  • Upselling techniques
  • Daily Specials Memorization
Work History
Waitress Uncle Julio's Naperville, IL,
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Prepared specialty desserts for customers for special occasions.
  • Suggested appropriate food and drink pairings to increase per-ticket sales.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
  • Upsold drink specialty items, wine selections and desserts to increase overall sales and exceed targets.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
  • Greeted new customers, discussed specials and took drink orders.
  • Used cash registers and credit card machines to cash out customers.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
General Laborer Unitek Global Services, Inc. Huntingdon Valley, PA,
  • Worked alongside staff to discuss and implement best practices and exceed team objectives.
  • Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
  • Loaded, unloaded and moved material to and from storage and production areas.
  • Handled supply and equipment inventories and distribution for workers.
  • Operated forklift to load and unload materials and equipment on trucks.
  • Read work orders or received oral instructions to determine work assignments and equipment and materials needed.
  • Multi-tasked on heavy equipment, including forklifts and improved project completion times.
  • Performed thorough quality checks on products and materials to identify any defects.
  • Notified supervisors of defective equipment or material.
  • Assisted team members with tasks that require group effort.
  • Transported heavy materials using tugs, hand trucks and pallet jacks throughout work zone.
Host Niche Food Group Nashville, TN,
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Recorded available tables after seating each party using specialized seating software.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Assisted managers with quickly resolving service- and food-related issues.
  • Checked and restocked server areas and organized and got change for front counter.
  • Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
  • Documented reservations and communicated changes to guests.
  • Kept detailed payment records throughout shift to complete cash and card payments.
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Collaborated with kitchen to inform customers of wait times and answer questions about food.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Informed servers of newly seated parties for speedy service.
  • Conducted dining room and server checks to assess readiness for expected customer loads.
  • Reported concerns about intoxicated guests to management to contribute to safe and welcoming environments for all patrons.
  • Answered customer questions about hours, seating and menu information.
  • Assisted FOH and BOH staff with preparing for events to coordinate smooth execution to maximize guest satisfaction.
  • Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
  • Supervised server balance and monitored table turnover to accurately seat customers.
  • Supported servers, food runners and bussers with keeping dining area ready for every guest.
  • Maintained customer satisfaction and increased drink sales by directing customers to bar area while waiting for tables.
  • Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
  • Routinely supported other areas of restaurant as requested, including answering telephones and completing financial transactions for other staff members.
  • Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
  • Planned and executed Number-guest parties by organizing menus, spaces and special requests.
Stower Amazon Flex Eldridge, CA,
  • Organized both outgoing and incoming shipments based on product descriptions and shipment dates.
  • Increased personal stowing rates by reorganizing staging areas by Type specifications.
  • Filled over Number daily customer orders with efficiency and accuracy.
  • Maintained Number% accuracy while updating online inventory databases.
  • Maintained safety and efficiency to maximize overall productivity and increase stowing rates by Number%.
  • Sorted over Number products onto shelves according to type, weight and size.
  • Made sure that products were produced on time and are of good quality.
  • Inspected products and machines to maintain quality and efficiency.
  • Calibrated machines to maintain required productivity levels and adherence to quality standards.
  • Examined incoming materials and compared to documentation for accuracy and quality.
Expected in 09/2019
GED Diploma:
West Georgia Technical College - Newnan, GA,

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School Attended

  • West Georgia Technical College

Job Titles Held:

  • Waitress
  • General Laborer
  • Host
  • Stower


  • GED Diploma

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