, San Francisco, CA
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Attentive Waitress with superior knowledge of customer service, dining and dedication to fantastic dining experiences. Trained in POS systems and without a POS system. serving with understanding of food and beverage pairings and great salesmanship. Known for maintaining speed and accuracy in high-traffic times And always having a positive attitude and a smile on my face! I am organized and a great team player and leader.
Team player
problem solver
works well with others
fast learner | fast thinker
multi tasker
dream chaser
time efficent |
08/2019 to 12/2019 Waitress Marriott International – Pismo Beach, CA,
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously
- Kept server areas clean and stocked during service hours to increase efficiency while serving tables
- Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
- Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
- Cleaned outdoor eating area and indoor dining room by wiping tables, placing trash in receptacles and restocking napkin dispensers
- Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers
- Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
- Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences
- Achieved [Timeframe] sales goals by using successful strategies to promote specials, desserts and alcoholic beverages
- Directed and managed all banquet functions for [Number]-room [Type] property, including [Number] square feet of meeting space
- Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity
- Handled customer complaints with poise and grace, immediately resolving issues through immediate acknowledgment and commitment to service
- Used cash registers and credit card machines to cash out customers, handling up to $[Amount] in cash per event
- Maintained customer satisfaction by clarifying questions about orders and specialty items
- Set dining tables to prepare for diverse types of events and follow strict service standards
- Managed event contracts, including estimates, event profiles and post-event summaries
- Managed food resources, memorized orders and wrote patron's food orders on slips in [Number]-seat restaurant
- Managed wait staff of [Number], serving [Number] tables daily for [Number]-star fine dining establishment
- Assigned work tasks and coordinated activities of dining room personnel to deliver prompt, courteous service to patrons
- Coordinated [Number] events throughout [Number] banquet spaces, including weddings, reunions, and corporate meetings
- Inspected, pulled and stacked cleaned items and sent soiled items back for re-scrubbing and re-washing
- Monitored dining rooms for seating availability as well as service, safety and well-being of guests
- Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions
- Restocked salad bar and buffet for lunch and dinner service
- Displayed enthusiasm and promoted [Type] service to customers, successfully increasing referrals and walk-in business
- Decreased customer wait times by efficiently carrying [Number] plates at one time without spilling or dropping food
- Prepared beverages and filled food orders for customers
- Prepared specialty deserts for customers, including [Type] and [Type]
- Maintained strong reputation of efficiency and accuracy, earning numerous recommendations from satisfied customers
- Stored food in designated containers and storage areas to increase shelf life and prevent spoilage
- Assisted with various banquet food stations, set up and service to multiple dining areas
- Implemented new drink policies, reducing over-pouring by [Number]%
- Memorized restaurant wine stock and appropriate entree pairings, driving daily wine sales averaging $[Amount]
- Bussed and reset [Number] tables per shift, working efficiently to keep dining room and work areas clean
- Loaded trays with accessories, including eating utensils, napkins and condiments
- Checked identification to enforce age requirement for alcoholic beverages
- Folded napkins and prepared silverware sets to provide adequate supply for host station
- Scheduled reservations and managed seating arrangements in popular [Number]-seat [Type] restaurant
- Upsold [Type] specialty items to increase overall sales and exceed targets
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times
- Suggested appropriate food and drink pairings to increase per-ticket sales
- Monitored guests for intoxication and immediately reported concerns to management
- Prepared hot and cold beverages to highest standard while providing guests with legendary customer service
- Verified all [Number] square feet of restaurant and lounge exceeded state and federal cleanliness standards
02/2019 to 08/2019 Box cutter/sorter Marriott International – Riviera Beach, FL,
- Opened all incoming packages to sort according to sizes, batch numbers and types
- Compared shipments against packing slips to confirm completeness and accuracy of delivery
- Assessed and sorted items into containers or designated areas according to classification, size and condition
- Labeled picked items with correct information such as price, expiration dates and addresses
- Generated and maintained records on weights and quantities of materials, products and containers, using scales and other measuring equipment to compile data
01/2018 to 05/2019 Waitress Marriott International – Rossford, OH,
- Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers
- Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences
- Cleaned outdoor eating area and indoor dining room by wiping tables, placing trash in receptacles and restocking napkin dispensers
- Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously
- Assisted with various banquet food stations, set up and service to multiple dining areas
- Memorized restaurant wine stock and appropriate entree pairings, driving daily wine sales averaging $[Amount]
- Maintained strong reputation of efficiency and accuracy, earning numerous recommendations from satisfied customers
- Upsold [Type] specialty items to increase overall sales and exceed targets
- Directed and managed all banquet functions for [Number]-room [Type] property, including [Number] square feet of meeting space
- Loaded trays with accessories, including eating utensils, napkins and condiments
- Managed food resources, memorized orders and wrote patron's food orders on slips in [Number]-seat restaurant
- Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity
- Prepared specialty deserts for customers, including [Type] and [Type]
- Set dining tables to prepare for diverse types of events and follow strict service standards
- Checked identification to enforce age requirement for alcoholic beverages
- Prepared hot and cold beverages to highest standard while providing guests with legendary customer service
- Folded napkins and prepared silverware sets to provide adequate supply for host station
- Implemented new drink policies, reducing over-pouring by [Number]%
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times
- Suggested appropriate food and drink pairings to increase per-ticket sales
- Stored food in designated containers and storage areas to increase shelf life and prevent spoilage
- Achieved [Timeframe] sales goals by using successful strategies to promote specials, desserts and alcoholic beverages
- Managed event contracts, including estimates, event profiles and post-event summaries
- Managed wait staff of [Number], serving [Number] tables daily for [Number]-star fine dining establishment
- Used cash registers and credit card machines to cash out customers, handling up to $[Amount] in cash per event
- Inspected, pulled and stacked cleaned items and sent soiled items back for re-scrubbing and re-washing
- Displayed enthusiasm and promoted [Type] service to customers, successfully increasing referrals and walk-in business
- Handled customer complaints with poise and grace, immediately resolving issues through immediate acknowledgment and commitment to service
- Coordinated [Number] events throughout [Number] banquet spaces, including weddings, reunions, and corporate meetings
- Verified all [Number] square feet of restaurant and lounge exceeded state and federal cleanliness standards
- Prepared beverages and filled food orders for customers
- Bussed and reset [Number] tables per shift, working efficiently to keep dining room and work areas clean
- Decreased customer wait times by efficiently carrying [Number] plates at one time without spilling or dropping food
- Scheduled reservations and managed seating arrangements in popular [Number]-seat [Type] restaurant
- Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions
- Maintained customer satisfaction by clarifying questions about orders and specialty items
- Monitored dining rooms for seating availability as well as service, safety and well-being of guests
- Monitored guests for intoxication and immediately reported concerns to management
- Restocked salad bar and buffet for lunch and dinner service
- Assigned work tasks and coordinated activities of dining room personnel to deliver prompt, courteous service to patrons
- Kept server areas clean and stocked during service hours to increase efficiency while serving tables
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
- Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
- Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
03/2017 to 12/2017 Waitress Bert’s Diner – City, STATE,
- Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty
- Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously
- Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests
- Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers
- Cleaned outdoor eating area and indoor dining room by wiping tables, placing trash in receptacles and restocking napkin dispensers
- Kept server areas clean and stocked during service hours to increase efficiency while serving tables
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
- Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences
- Prepared beverages and filled food orders for customers
- Coordinated [Number] events throughout [Number] banquet spaces, including weddings, reunions, and corporate meetings
- Managed wait staff of [Number], serving [Number] tables daily for [Number]-star fine dining establishment
- Stored food in designated containers and storage areas to increase shelf life and prevent spoilage
- Prepared hot and cold beverages to highest standard while providing guests with legendary customer service
- Upsold [Type] specialty items to increase overall sales and exceed targets
- Assisted with various banquet food stations, set up and service to multiple dining areas
- Maintained customer satisfaction by clarifying questions about orders and specialty items
- Suggested appropriate food and drink pairings to increase per-ticket sales
- Loaded trays with accessories, including eating utensils, napkins and condiments
- Directed and managed all banquet functions for [Number]-room [Type] property, including [Number] square feet of meeting space
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times
- Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions
- Managed food resources, memorized orders and wrote patron's food orders on slips in [Number]-seat restaurant
- Monitored dining rooms for seating availability as well as service, safety and well-being of guests
- Decreased customer wait times by efficiently carrying [Number] plates at one time without spilling or dropping food
- Restocked salad bar and buffet for lunch and dinner service
- Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity
- Implemented new drink policies, reducing over-pouring by [Number]%
- Checked identification to enforce age requirement for alcoholic beverages
- Inspected, pulled and stacked cleaned items and sent soiled items back for re-scrubbing and re-washing
- Prepared specialty deserts for customers, including [Type] and [Type]
- Maintained strong reputation of efficiency and accuracy, earning numerous recommendations from satisfied customers
- Used cash registers and credit card machines to cash out customers, handling up to $[Amount] in cash per event
- Bussed and reset [Number] tables per shift, working efficiently to keep dining room and work areas clean
- Managed event contracts, including estimates, event profiles and post-event summaries
- Handled customer complaints with poise and grace, immediately resolving issues through immediate acknowledgment and commitment to service
- Verified all [Number] square feet of restaurant and lounge exceeded state and federal cleanliness standards
- Displayed enthusiasm and promoted [Type] service to customers, successfully increasing referrals and walk-in business
- Scheduled reservations and managed seating arrangements in popular [Number]-seat [Type] restaurant
- Monitored guests for intoxication and immediately reported concerns to management
- Achieved [Timeframe] sales goals by using successful strategies to promote specials, desserts and alcoholic beverages
- Assigned work tasks and coordinated activities of dining room personnel to deliver prompt, courteous service to patrons
- Memorized restaurant wine stock and appropriate entree pairings, driving daily wine sales averaging $[Amount]
- Set dining tables to prepare for diverse types of events and follow strict service standards
- Folded napkins and prepared silverware sets to provide adequate supply for host station
Expected in 09/2012 High school graduate: General
Chopticon High School - Morganza, MD
GPA:
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