, San Francisco, CA Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary
Attentive Waitress with superior knowledge of customer service, dining and dedication to fantastic dining experiences. Trained in POS systems and without a POS system. serving with understanding of food and beverage pairings and great salesmanship. Known for maintaining speed and accuracy in high-traffic times And always having a positive attitude and a smile on my face! I am organized and a great team player and leader.
Skills
Team player
problem solver
works well with others
fast learner
fast thinker
multi tasker
dream chaser
time efficent
Work History
08/2019 to 12/2019
WaitressMarriott International – Pismo Beach, CA,
Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously
Kept server areas clean and stocked during service hours to increase efficiency while serving tables
Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
Cleaned outdoor eating area and indoor dining room by wiping tables, placing trash in receptacles and restocking napkin dispensers
Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers
Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences
Achieved [Timeframe] sales goals by using successful strategies to promote specials, desserts and alcoholic beverages
Directed and managed all banquet functions for [Number]-room [Type] property, including [Number] square feet of meeting space
Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity
Handled customer complaints with poise and grace, immediately resolving issues through immediate acknowledgment and commitment to service
Used cash registers and credit card machines to cash out customers, handling up to $[Amount] in cash per event
Maintained customer satisfaction by clarifying questions about orders and specialty items
Set dining tables to prepare for diverse types of events and follow strict service standards
Managed event contracts, including estimates, event profiles and post-event summaries
Managed food resources, memorized orders and wrote patron's food orders on slips in [Number]-seat restaurant
Managed wait staff of [Number], serving [Number] tables daily for [Number]-star fine dining establishment
Assigned work tasks and coordinated activities of dining room personnel to deliver prompt, courteous service to patrons
Coordinated [Number] events throughout [Number] banquet spaces, including weddings, reunions, and corporate meetings
Inspected, pulled and stacked cleaned items and sent soiled items back for re-scrubbing and re-washing
Monitored dining rooms for seating availability as well as service, safety and well-being of guests
Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions
Restocked salad bar and buffet for lunch and dinner service
Displayed enthusiasm and promoted [Type] service to customers, successfully increasing referrals and walk-in business
Decreased customer wait times by efficiently carrying [Number] plates at one time without spilling or dropping food
Prepared beverages and filled food orders for customers
Prepared specialty deserts for customers, including [Type] and [Type]
Maintained strong reputation of efficiency and accuracy, earning numerous recommendations from satisfied customers
Stored food in designated containers and storage areas to increase shelf life and prevent spoilage
Assisted with various banquet food stations, set up and service to multiple dining areas
Implemented new drink policies, reducing over-pouring by [Number]%
Bussed and reset [Number] tables per shift, working efficiently to keep dining room and work areas clean
Loaded trays with accessories, including eating utensils, napkins and condiments
Checked identification to enforce age requirement for alcoholic beverages
Folded napkins and prepared silverware sets to provide adequate supply for host station
Scheduled reservations and managed seating arrangements in popular [Number]-seat [Type] restaurant
Upsold [Type] specialty items to increase overall sales and exceed targets
Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times
Suggested appropriate food and drink pairings to increase per-ticket sales
Monitored guests for intoxication and immediately reported concerns to management
Prepared hot and cold beverages to highest standard while providing guests with legendary customer service
Verified all [Number] square feet of restaurant and lounge exceeded state and federal cleanliness standards
02/2019 to 08/2019
Box cutter/sorterMarriott International – Riviera Beach, FL,
Opened all incoming packages to sort according to sizes, batch numbers and types
Compared shipments against packing slips to confirm completeness and accuracy of delivery
Assessed and sorted items into containers or designated areas according to classification, size and condition
Labeled picked items with correct information such as price, expiration dates and addresses
Generated and maintained records on weights and quantities of materials, products and containers, using scales and other measuring equipment to compile data
01/2018 to 05/2019
WaitressMarriott International – Rossford, OH,
Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers
Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences
Cleaned outdoor eating area and indoor dining room by wiping tables, placing trash in receptacles and restocking napkin dispensers
Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests
Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously
Assisted with various banquet food stations, set up and service to multiple dining areas
Maintained strong reputation of efficiency and accuracy, earning numerous recommendations from satisfied customers
Upsold [Type] specialty items to increase overall sales and exceed targets
Directed and managed all banquet functions for [Number]-room [Type] property, including [Number] square feet of meeting space
Loaded trays with accessories, including eating utensils, napkins and condiments
Managed food resources, memorized orders and wrote patron's food orders on slips in [Number]-seat restaurant
Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity
Prepared specialty deserts for customers, including [Type] and [Type]
Set dining tables to prepare for diverse types of events and follow strict service standards
Checked identification to enforce age requirement for alcoholic beverages
Prepared hot and cold beverages to highest standard while providing guests with legendary customer service
Folded napkins and prepared silverware sets to provide adequate supply for host station
Implemented new drink policies, reducing over-pouring by [Number]%
Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times
Suggested appropriate food and drink pairings to increase per-ticket sales
Stored food in designated containers and storage areas to increase shelf life and prevent spoilage
Achieved [Timeframe] sales goals by using successful strategies to promote specials, desserts and alcoholic beverages
Managed event contracts, including estimates, event profiles and post-event summaries
Managed wait staff of [Number], serving [Number] tables daily for [Number]-star fine dining establishment
Used cash registers and credit card machines to cash out customers, handling up to $[Amount] in cash per event
Inspected, pulled and stacked cleaned items and sent soiled items back for re-scrubbing and re-washing
Displayed enthusiasm and promoted [Type] service to customers, successfully increasing referrals and walk-in business
Handled customer complaints with poise and grace, immediately resolving issues through immediate acknowledgment and commitment to service
Coordinated [Number] events throughout [Number] banquet spaces, including weddings, reunions, and corporate meetings
Verified all [Number] square feet of restaurant and lounge exceeded state and federal cleanliness standards
Prepared beverages and filled food orders for customers
Bussed and reset [Number] tables per shift, working efficiently to keep dining room and work areas clean
Decreased customer wait times by efficiently carrying [Number] plates at one time without spilling or dropping food
Scheduled reservations and managed seating arrangements in popular [Number]-seat [Type] restaurant
Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions
Maintained customer satisfaction by clarifying questions about orders and specialty items
Monitored dining rooms for seating availability as well as service, safety and well-being of guests
Monitored guests for intoxication and immediately reported concerns to management
Restocked salad bar and buffet for lunch and dinner service
Assigned work tasks and coordinated activities of dining room personnel to deliver prompt, courteous service to patrons
Kept server areas clean and stocked during service hours to increase efficiency while serving tables
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
03/2017 to 12/2017
WaitressBert’s Diner – City, STATE,
Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty
Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously
Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests
Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers
Cleaned outdoor eating area and indoor dining room by wiping tables, placing trash in receptacles and restocking napkin dispensers
Kept server areas clean and stocked during service hours to increase efficiency while serving tables
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences
Prepared beverages and filled food orders for customers
Coordinated [Number] events throughout [Number] banquet spaces, including weddings, reunions, and corporate meetings
Managed wait staff of [Number], serving [Number] tables daily for [Number]-star fine dining establishment
Stored food in designated containers and storage areas to increase shelf life and prevent spoilage
Prepared hot and cold beverages to highest standard while providing guests with legendary customer service
Upsold [Type] specialty items to increase overall sales and exceed targets
Assisted with various banquet food stations, set up and service to multiple dining areas
Maintained customer satisfaction by clarifying questions about orders and specialty items
Suggested appropriate food and drink pairings to increase per-ticket sales
Loaded trays with accessories, including eating utensils, napkins and condiments
Directed and managed all banquet functions for [Number]-room [Type] property, including [Number] square feet of meeting space
Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times
Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions
Managed food resources, memorized orders and wrote patron's food orders on slips in [Number]-seat restaurant
Monitored dining rooms for seating availability as well as service, safety and well-being of guests
Decreased customer wait times by efficiently carrying [Number] plates at one time without spilling or dropping food
Restocked salad bar and buffet for lunch and dinner service
Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity
Implemented new drink policies, reducing over-pouring by [Number]%
Checked identification to enforce age requirement for alcoholic beverages
Inspected, pulled and stacked cleaned items and sent soiled items back for re-scrubbing and re-washing
Prepared specialty deserts for customers, including [Type] and [Type]
Maintained strong reputation of efficiency and accuracy, earning numerous recommendations from satisfied customers
Used cash registers and credit card machines to cash out customers, handling up to $[Amount] in cash per event
Bussed and reset [Number] tables per shift, working efficiently to keep dining room and work areas clean
Managed event contracts, including estimates, event profiles and post-event summaries
Handled customer complaints with poise and grace, immediately resolving issues through immediate acknowledgment and commitment to service
Verified all [Number] square feet of restaurant and lounge exceeded state and federal cleanliness standards
Displayed enthusiasm and promoted [Type] service to customers, successfully increasing referrals and walk-in business
Scheduled reservations and managed seating arrangements in popular [Number]-seat [Type] restaurant
Monitored guests for intoxication and immediately reported concerns to management
Achieved [Timeframe] sales goals by using successful strategies to promote specials, desserts and alcoholic beverages
Assigned work tasks and coordinated activities of dining room personnel to deliver prompt, courteous service to patrons
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