Livecareer-Resume
Jessica Claire
, San Francisco, CA
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary

Attentive Waitress with superior knowledge of customer service, dining and dedication to fantastic dining experiences. Trained in POS systems and without a POS system. serving with understanding of food and beverage pairings and great salesmanship. Known for maintaining speed and accuracy in high-traffic times And always having a positive attitude and a smile on my face! I am organized and a great team player and leader.

Skills

Team player

problem solver

works well with others

fast learner

fast thinker

multi tasker

dream chaser

time efficent

Work History
08/2019 to 12/2019
Waitress Marriott International Pismo Beach, CA,
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously
  • Kept server areas clean and stocked during service hours to increase efficiency while serving tables
  • Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
  • Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
  • Cleaned outdoor eating area and indoor dining room by wiping tables, placing trash in receptacles and restocking napkin dispensers
  • Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers
  • Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
  • Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences
  • Achieved [Timeframe] sales goals by using successful strategies to promote specials, desserts and alcoholic beverages
  • Directed and managed all banquet functions for [Number]-room [Type] property, including [Number] square feet of meeting space
  • Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity
  • Handled customer complaints with poise and grace, immediately resolving issues through immediate acknowledgment and commitment to service
  • Used cash registers and credit card machines to cash out customers, handling up to $[Amount] in cash per event
  • Maintained customer satisfaction by clarifying questions about orders and specialty items
  • Set dining tables to prepare for diverse types of events and follow strict service standards
  • Managed event contracts, including estimates, event profiles and post-event summaries
  • Managed food resources, memorized orders and wrote patron's food orders on slips in [Number]-seat restaurant
  • Managed wait staff of [Number], serving [Number] tables daily for [Number]-star fine dining establishment
  • Assigned work tasks and coordinated activities of dining room personnel to deliver prompt, courteous service to patrons
  • Coordinated [Number] events throughout [Number] banquet spaces, including weddings, reunions, and corporate meetings
  • Inspected, pulled and stacked cleaned items and sent soiled items back for re-scrubbing and re-washing
  • Monitored dining rooms for seating availability as well as service, safety and well-being of guests
  • Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions
  • Restocked salad bar and buffet for lunch and dinner service
  • Displayed enthusiasm and promoted [Type] service to customers, successfully increasing referrals and walk-in business
  • Decreased customer wait times by efficiently carrying [Number] plates at one time without spilling or dropping food
  • Prepared beverages and filled food orders for customers
  • Prepared specialty deserts for customers, including [Type] and [Type]
  • Maintained strong reputation of efficiency and accuracy, earning numerous recommendations from satisfied customers
  • Stored food in designated containers and storage areas to increase shelf life and prevent spoilage
  • Assisted with various banquet food stations, set up and service to multiple dining areas
  • Implemented new drink policies, reducing over-pouring by [Number]%
  • Memorized restaurant wine stock and appropriate entree pairings, driving daily wine sales averaging $[Amount]
  • Bussed and reset [Number] tables per shift, working efficiently to keep dining room and work areas clean
  • Loaded trays with accessories, including eating utensils, napkins and condiments
  • Checked identification to enforce age requirement for alcoholic beverages
  • Folded napkins and prepared silverware sets to provide adequate supply for host station
  • Scheduled reservations and managed seating arrangements in popular [Number]-seat [Type] restaurant
  • Upsold [Type] specialty items to increase overall sales and exceed targets
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times
  • Suggested appropriate food and drink pairings to increase per-ticket sales
  • Monitored guests for intoxication and immediately reported concerns to management
  • Prepared hot and cold beverages to highest standard while providing guests with legendary customer service
  • Verified all [Number] square feet of restaurant and lounge exceeded state and federal cleanliness standards
02/2019 to 08/2019
Box cutter/sorter Marriott International Riviera Beach, FL,
  • Opened all incoming packages to sort according to sizes, batch numbers and types
  • Compared shipments against packing slips to confirm completeness and accuracy of delivery
  • Assessed and sorted items into containers or designated areas according to classification, size and condition
  • Labeled picked items with correct information such as price, expiration dates and addresses
  • Generated and maintained records on weights and quantities of materials, products and containers, using scales and other measuring equipment to compile data
01/2018 to 05/2019
Waitress Marriott International Rossford, OH,
  • Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers
  • Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences
  • Cleaned outdoor eating area and indoor dining room by wiping tables, placing trash in receptacles and restocking napkin dispensers
  • Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously
  • Assisted with various banquet food stations, set up and service to multiple dining areas
  • Memorized restaurant wine stock and appropriate entree pairings, driving daily wine sales averaging $[Amount]
  • Maintained strong reputation of efficiency and accuracy, earning numerous recommendations from satisfied customers
  • Upsold [Type] specialty items to increase overall sales and exceed targets
  • Directed and managed all banquet functions for [Number]-room [Type] property, including [Number] square feet of meeting space
  • Loaded trays with accessories, including eating utensils, napkins and condiments
  • Managed food resources, memorized orders and wrote patron's food orders on slips in [Number]-seat restaurant
  • Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity
  • Prepared specialty deserts for customers, including [Type] and [Type]
  • Set dining tables to prepare for diverse types of events and follow strict service standards
  • Checked identification to enforce age requirement for alcoholic beverages
  • Prepared hot and cold beverages to highest standard while providing guests with legendary customer service
  • Folded napkins and prepared silverware sets to provide adequate supply for host station
  • Implemented new drink policies, reducing over-pouring by [Number]%
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times
  • Suggested appropriate food and drink pairings to increase per-ticket sales
  • Stored food in designated containers and storage areas to increase shelf life and prevent spoilage
  • Achieved [Timeframe] sales goals by using successful strategies to promote specials, desserts and alcoholic beverages
  • Managed event contracts, including estimates, event profiles and post-event summaries
  • Managed wait staff of [Number], serving [Number] tables daily for [Number]-star fine dining establishment
  • Used cash registers and credit card machines to cash out customers, handling up to $[Amount] in cash per event
  • Inspected, pulled and stacked cleaned items and sent soiled items back for re-scrubbing and re-washing
  • Displayed enthusiasm and promoted [Type] service to customers, successfully increasing referrals and walk-in business
  • Handled customer complaints with poise and grace, immediately resolving issues through immediate acknowledgment and commitment to service
  • Coordinated [Number] events throughout [Number] banquet spaces, including weddings, reunions, and corporate meetings
  • Verified all [Number] square feet of restaurant and lounge exceeded state and federal cleanliness standards
  • Prepared beverages and filled food orders for customers
  • Bussed and reset [Number] tables per shift, working efficiently to keep dining room and work areas clean
  • Decreased customer wait times by efficiently carrying [Number] plates at one time without spilling or dropping food
  • Scheduled reservations and managed seating arrangements in popular [Number]-seat [Type] restaurant
  • Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions
  • Maintained customer satisfaction by clarifying questions about orders and specialty items
  • Monitored dining rooms for seating availability as well as service, safety and well-being of guests
  • Monitored guests for intoxication and immediately reported concerns to management
  • Restocked salad bar and buffet for lunch and dinner service
  • Assigned work tasks and coordinated activities of dining room personnel to deliver prompt, courteous service to patrons
  • Kept server areas clean and stocked during service hours to increase efficiency while serving tables
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
  • Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
  • Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
03/2017 to 12/2017
Waitress Bert’s Diner City, STATE,
  • Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty
  • Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously
  • Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests
  • Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers
  • Cleaned outdoor eating area and indoor dining room by wiping tables, placing trash in receptacles and restocking napkin dispensers
  • Kept server areas clean and stocked during service hours to increase efficiency while serving tables
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
  • Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences
  • Prepared beverages and filled food orders for customers
  • Coordinated [Number] events throughout [Number] banquet spaces, including weddings, reunions, and corporate meetings
  • Managed wait staff of [Number], serving [Number] tables daily for [Number]-star fine dining establishment
  • Stored food in designated containers and storage areas to increase shelf life and prevent spoilage
  • Prepared hot and cold beverages to highest standard while providing guests with legendary customer service
  • Upsold [Type] specialty items to increase overall sales and exceed targets
  • Assisted with various banquet food stations, set up and service to multiple dining areas
  • Maintained customer satisfaction by clarifying questions about orders and specialty items
  • Suggested appropriate food and drink pairings to increase per-ticket sales
  • Loaded trays with accessories, including eating utensils, napkins and condiments
  • Directed and managed all banquet functions for [Number]-room [Type] property, including [Number] square feet of meeting space
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times
  • Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions
  • Managed food resources, memorized orders and wrote patron's food orders on slips in [Number]-seat restaurant
  • Monitored dining rooms for seating availability as well as service, safety and well-being of guests
  • Decreased customer wait times by efficiently carrying [Number] plates at one time without spilling or dropping food
  • Restocked salad bar and buffet for lunch and dinner service
  • Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity
  • Implemented new drink policies, reducing over-pouring by [Number]%
  • Checked identification to enforce age requirement for alcoholic beverages
  • Inspected, pulled and stacked cleaned items and sent soiled items back for re-scrubbing and re-washing
  • Prepared specialty deserts for customers, including [Type] and [Type]
  • Maintained strong reputation of efficiency and accuracy, earning numerous recommendations from satisfied customers
  • Used cash registers and credit card machines to cash out customers, handling up to $[Amount] in cash per event
  • Bussed and reset [Number] tables per shift, working efficiently to keep dining room and work areas clean
  • Managed event contracts, including estimates, event profiles and post-event summaries
  • Handled customer complaints with poise and grace, immediately resolving issues through immediate acknowledgment and commitment to service
  • Verified all [Number] square feet of restaurant and lounge exceeded state and federal cleanliness standards
  • Displayed enthusiasm and promoted [Type] service to customers, successfully increasing referrals and walk-in business
  • Scheduled reservations and managed seating arrangements in popular [Number]-seat [Type] restaurant
  • Monitored guests for intoxication and immediately reported concerns to management
  • Achieved [Timeframe] sales goals by using successful strategies to promote specials, desserts and alcoholic beverages
  • Assigned work tasks and coordinated activities of dining room personnel to deliver prompt, courteous service to patrons
  • Memorized restaurant wine stock and appropriate entree pairings, driving daily wine sales averaging $[Amount]
  • Set dining tables to prepare for diverse types of events and follow strict service standards
  • Folded napkins and prepared silverware sets to provide adequate supply for host station
Education
Expected in 09/2012
High school graduate: General
Chopticon High School - Morganza, MD
GPA:

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Resume Overview

School Attended

  • Chopticon High School

Job Titles Held:

  • Waitress
  • Box cutter/sorter
  • Waitress
  • Waitress

Degrees

  • High school graduate

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