Livecareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary

I have almost five years of experience working in customer service and guest satisfaction. My goal is to contribute to team success through hard work, attention to detail and organizational skills. I excel in leadership, problem solving, and the ability to efficiently complete a task through my training in customer service. I am very motivated to learn, grow and excel both the company and myself in whatever position I am given.

Skills
  • Communication, effectively communicating with customers and guests to help better their experience.
  • Communicating with other employees about how to better the company through thorough work and efficiency.
  • Daily specials memorization
  • Beverage preparation
  • High-volume dining
  • Dining area maintenance
  • Order accuracy
  • Cash handling
  • Food station setup
  • Wine service
  • Item promotion
  • Menu memorization
  • To-go order preparation
  • Point of sale knowledge
  • Menu presentation
  • Hospitality service expertise
  • Food sales and promotion
  • Food and beverage pairings
  • Order delivery practices
  • Stocking and replenishing
  • Guest relations management
  • Sales expertise
  • Bill computation
Education
North Park University Chicago, IL Expected in 05/2023 Bachelors In Psychology : Counseling Psychology And Communications - GPA :
Willow Springs Academy Antioch, IL, Expected in 05/2018 : - GPA :
Work History
Cox Enterprises - Waitress and Hostess
New Orleans, LA, 06/2018 - Current
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Suggested appropriate food and drink pairings to increase per-ticket sales.
  • Used cash registers and credit card machines to cash out customers, handling average sale of $100.00 per table.
  • Decreased customer wait times by enlisting coworkers assistance for multi-order delivery to avoid spilling or dropping food.
  • Checked identification to enforce age regulations for alcoholic beverages.
  • Greeted new customers, discussed specials, took drink orders and built immediate positive connections and memories for the guests.
  • Applied comprehensive knowledge of wine, cider and beer as well as appropriate entree pairings by upselling beverages for guests and giving good recommendations.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
  • Bussed and reset tables per shift, working efficiently to keep dining room and work areas clean and to a proper standard.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Prepared beverages and filled food orders for customers to better bring joy to families.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Kept server areas clean and stocked during service hours to increase efficiency while working tables.
  • Prepared hot and cold beverages to highest standard while providing guests with legendary customer service.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Inspected dishes and utensils for cleanliness, sending back to be washed again when necessary.
  • Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
  • Stayed up-to-date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences.
  • Displayed enthusiasm and promoted enthusiastic service to customers, successfully increasing referrals and walk-in business.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Upsold all specialty items, wine selections and desserts to increase overall sales and exceed targets.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Kidztopros - Retail Sales Associate
Moraga, CA, 11/2020 - 03/2021
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
  • Displayed merchandise by arranging in appealing and orderly way to boost sales.
  • Issued receipts and processed refunds, credits, or exchanges.
  • Helped customers manage large purchases by collecting items from shelves and storage locations.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Demonstrated items to customers and created customer awareness, interest and sales.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Aided Spanish speaking customers, increasing customer loyalty by helping out customers who do not speak English.
  • Used POS system to process sales, returns, online orders and gift card activations.
  • Stocked merchandise, clearly labeling items, arranging according to size or color and preparing attractive displays.
  • Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
  • Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
  • Circulated assigned areas of sales floor to identify customer service opportunities and maintain condition of displays.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
  • Approached browsing customers to initiate conversations to determine buying preferences.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Assisted customers by answering questions and fulfilling requests.
  • Supported efficient and timely replenishment of sales floor merchandise.
  • Up-sold and cross-sold products effectively, driving sales and increasing revenue.
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Opened and closed store independently when needed and prepared nightly bank drop for manager.
  • Generated brand awareness and positive product impressions to increase sales.
  • Performed stocking and informed management of low inventory quickly.
  • Managed promotional in-store signage and displays and re-stocked merchandise from returns or dressing rooms.
  • Trained new associates on cash register operations including opening, conducting customer transactions and balancing drawer.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
  • Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior.
  • Assisted customers with locating and choosing merchandise in any store department.
  • Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Prepared and submitted end-of-shift reports using the DeTego and the POS software.
  • Fielded questions and solved problems by informing customers of current promotions and store policies.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Contributed to design and setup of merchandise displays promoting key products, creating aesthetically pleasing arrangements to attract customer attention.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Completed setup, breakdown and product preparation for promotional displays and in-store demonstrations.
Iguana Wana Mexican Grill And Tequila Bar - Shift Supervisor and Waitress
City, STATE, 07/2020 - 01/2021
  • Assigned work tasks and coordinated activities of dining room personnel to provide prompt and effective service to patrons.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash
  • Helped coordinate the scheduling for the restaurant including how many servers were needed, kitchen staff, etc.
  • Managed food resources, memorized orders and coordinated service for the restaurant.
  • Trained incoming staff on restaurant's practices and procedures to maximize job satisfaction and productivity.
  • Inspected dishes and utensils for cleanliness, sending back to be washed again when necessary.
  • Trained employees on salesmanship and how to up sell food and drinks to bring in more revenue.
  • Upheld high standards of professionalism when dealing with customer issues, supporting serving staff and waiting on tables.
  • Achieved positive results by frequently collaborating with chefs on menu changes, staffing needs and ways to improve overall restaurant functionality.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Stayed up-to-date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
  • Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
Fun N Sun Day Camp - Summer Camp Director
City, STATE, 05/2018 - 08/2018
  • Supervised camper and team safety by issuing clear directives for ideal behaviors and required monitoring strategies.
  • Maintained fun, learning-focused atmosphere by smoothly handling conflicts and developing culture centered around collaboration and personal responsibility.
  • Coached and mentored camp counselors and instructors in effective strategies for relating to students and teaching important life skills.
  • Organized field trips to off-site locations such as of campus trips including handling all scheduling, security planning and payments.
  • Managed camp operations for the day camp facility serving over 300 campers each day.
  • Handled all administrative and business management needs for busy day camp with as many as 500 children in attendance each summer season.
  • Offered campers compassionate support for personal and social issues, helping each develop positive skills for dealing with interpersonal conflicts.
  • Built and deepened positive relationships with parents and referring schools.
  • Planned activities, events and field trips to enrich student development.
  • Scheduled staff based on personal strengths and coverage requirements.
  • Monitored camper behavior during activities, effectively handling discipline situations and encouraging positive behavior.
  • Supervised, guided and assisted students during crafts, art projects, games and other activities to provide developmental stimulation.
  • Maintained camper files, properly storing and maintaining personal information.
  • Answered phones quickly, addressing questions, taking messages and forwarding calls.
  • Recorded attendance and contacted parents regarding absent campers.
  • Supervised young campers in recreational activities such as youth sports, aquatics and arts and crafts.
  • Trained and mentored new camp counselors in operations practices and camper-focused activities.
  • Collaborated with HR on hiring and onboarding staff, managing onboarding documents and payroll oversight.
  • Earned First Aid and CPR certifications with emphasis on children's treatment protocols.
  • Trained staff in proper implementation of program systems, familiarizing with camp traditions, verifying basic knowledge of activities and providing safe environment training.
  • Monitored campers' arrivals and departures and noted absences and illnesses in each child’s record.

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Resume Overview

School Attended

  • North Park University
  • Willow Springs Academy

Job Titles Held:

  • Waitress and Hostess
  • Retail Sales Associate
  • Shift Supervisor and Waitress
  • Summer Camp Director

Degrees

  • Bachelors In Psychology

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