I have almost five years of experience working in customer service and guest satisfaction. My goal is to contribute to team success through hard work, attention to detail and organizational skills. I excel in leadership, problem solving, and the ability to efficiently complete a task through my training in customer service. I am very motivated to learn, grow and excel both the company and myself in whatever position I am given.
Skills
Communication, effectively communicating with customers and guests to help better their experience.
Communicating with other employees about how to better the company through thorough work and efficiency.
Daily specials memorization
Beverage preparation
High-volume dining
Dining area maintenance
Order accuracy
Cash handling
Food station setup
Wine service
Item promotion
Menu memorization
To-go order preparation
Point of sale knowledge
Menu presentation
Hospitality service expertise
Food sales and promotion
Food and beverage pairings
Order delivery practices
Stocking and replenishing
Guest relations management
Sales expertise
Bill computation
Education
North Park UniversityChicago, ILExpected in 05/2023 – –Bachelors In Psychology:Counseling Psychology And Communications - GPA:
Willow Springs Academy Antioch, IL, Expected in 05/2018 – –: - GPA:
Work History
Cox Enterprises - Waitress and Hostess New Orleans, LA, 06/2018 - Current
Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Suggested appropriate food and drink pairings to increase per-ticket sales.
Used cash registers and credit card machines to cash out customers, handling average sale of $100.00 per table.
Decreased customer wait times by enlisting coworkers assistance for multi-order delivery to avoid spilling or dropping food.
Checked identification to enforce age regulations for alcoholic beverages.
Greeted new customers, discussed specials, took drink orders and built immediate positive connections and memories for the guests.
Applied comprehensive knowledge of wine, cider and beer as well as appropriate entree pairings by upselling beverages for guests and giving good recommendations.
Folded napkins and prepared silverware sets to provide adequate supply for host station.
Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
Bussed and reset tables per shift, working efficiently to keep dining room and work areas clean and to a proper standard.
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Prepared beverages and filled food orders for customers to better bring joy to families.
Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
Kept server areas clean and stocked during service hours to increase efficiency while working tables.
Prepared hot and cold beverages to highest standard while providing guests with legendary customer service.
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Inspected dishes and utensils for cleanliness, sending back to be washed again when necessary.
Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
Stayed up-to-date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences.
Displayed enthusiasm and promoted enthusiastic service to customers, successfully increasing referrals and walk-in business.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Upsold all specialty items, wine selections and desserts to increase overall sales and exceed targets.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Kidztopros - Retail Sales Associate Moraga, CA, 11/2020 - 03/2021
Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
Displayed merchandise by arranging in appealing and orderly way to boost sales.
Issued receipts and processed refunds, credits, or exchanges.
Helped customers manage large purchases by collecting items from shelves and storage locations.
Used consultative sales approach to understand customer needs and recommend relevant offerings.
Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
Demonstrated items to customers and created customer awareness, interest and sales.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Aided Spanish speaking customers, increasing customer loyalty by helping out customers who do not speak English.
Used POS system to process sales, returns, online orders and gift card activations.
Stocked merchandise, clearly labeling items, arranging according to size or color and preparing attractive displays.
Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
Circulated assigned areas of sales floor to identify customer service opportunities and maintain condition of displays.
Answered questions about store policies and concerns to support positive customer experiences.
Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
Approached browsing customers to initiate conversations to determine buying preferences.
Balanced and organized cash register by handling cash, counting change and storing coupons.
Assisted customers by answering questions and fulfilling requests.
Supported efficient and timely replenishment of sales floor merchandise.
Up-sold and cross-sold products effectively, driving sales and increasing revenue.
Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
Inspected merchandise for quality and arranged proper display location on floor.
Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations.
Assisted customers with prompt and polite support in-person and via telephone.
Greeted customers, helped locate merchandise and suggested suitable options.
Opened and closed store independently when needed and prepared nightly bank drop for manager.
Generated brand awareness and positive product impressions to increase sales.
Performed stocking and informed management of low inventory quickly.
Managed promotional in-store signage and displays and re-stocked merchandise from returns or dressing rooms.
Trained new associates on cash register operations including opening, conducting customer transactions and balancing drawer.
Maintained clean sales floor and straightened and faced merchandise.
Answered product questions with up-to-date knowledge of sales and store promotions.
Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior.
Assisted customers with locating and choosing merchandise in any store department.
Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
Prepared and submitted end-of-shift reports using the DeTego and the POS software.
Fielded questions and solved problems by informing customers of current promotions and store policies.
Increased sales by offering advice on purchases and promoting additional products.
Contributed to design and setup of merchandise displays promoting key products, creating aesthetically pleasing arrangements to attract customer attention.
Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Completed setup, breakdown and product preparation for promotional displays and in-store demonstrations.
Iguana Wana Mexican Grill And Tequila Bar - Shift Supervisor and Waitress City, STATE, 07/2020 - 01/2021
Assigned work tasks and coordinated activities of dining room personnel to provide prompt and effective service to patrons.
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
Collected credit card, cash and gift certificate payments and dispensed change for cash
Helped coordinate the scheduling for the restaurant including how many servers were needed, kitchen staff, etc.
Managed food resources, memorized orders and coordinated service for the restaurant.
Trained incoming staff on restaurant's practices and procedures to maximize job satisfaction and productivity.
Inspected dishes and utensils for cleanliness, sending back to be washed again when necessary.
Trained employees on salesmanship and how to up sell food and drinks to bring in more revenue.
Upheld high standards of professionalism when dealing with customer issues, supporting serving staff and waiting on tables.
Achieved positive results by frequently collaborating with chefs on menu changes, staffing needs and ways to improve overall restaurant functionality.
Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Folded napkins and prepared silverware sets to provide adequate supply for host station.
Stayed up-to-date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences.
Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
Fun N Sun Day Camp - Summer Camp Director City, STATE, 05/2018 - 08/2018
Supervised camper and team safety by issuing clear directives for ideal behaviors and required monitoring strategies.
Maintained fun, learning-focused atmosphere by smoothly handling conflicts and developing culture centered around collaboration and personal responsibility.
Coached and mentored camp counselors and instructors in effective strategies for relating to students and teaching important life skills.
Organized field trips to off-site locations such as of campus trips including handling all scheduling, security planning and payments.
Managed camp operations for the day camp facility serving over 300 campers each day.
Handled all administrative and business management needs for busy day camp with as many as 500 children in attendance each summer season.
Offered campers compassionate support for personal and social issues, helping each develop positive skills for dealing with interpersonal conflicts.
Built and deepened positive relationships with parents and referring schools.
Planned activities, events and field trips to enrich student development.
Scheduled staff based on personal strengths and coverage requirements.
Monitored camper behavior during activities, effectively handling discipline situations and encouraging positive behavior.
Supervised, guided and assisted students during crafts, art projects, games and other activities to provide developmental stimulation.
Maintained camper files, properly storing and maintaining personal information.
Answered phones quickly, addressing questions, taking messages and forwarding calls.
Recorded attendance and contacted parents regarding absent campers.
Supervised young campers in recreational activities such as youth sports, aquatics and arts and crafts.
Trained and mentored new camp counselors in operations practices and camper-focused activities.
Collaborated with HR on hiring and onboarding staff, managing onboarding documents and payroll oversight.
Earned First Aid and CPR certifications with emphasis on children's treatment protocols.
Trained staff in proper implementation of program systems, familiarizing with camp traditions, verifying basic knowledge of activities and providing safe environment training.
Monitored campers' arrivals and departures and noted absences and illnesses in each child’s record.
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