Livecareer-Resume
Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Focused and reliable waitress bringing high enthusiasm and extensive knowledge of food safety practices. Proven history of excellent customer service and conflict resolution skills. Dedicated to accuracy and streamlining systems for efficient work. In addition, I have had multiple semesters of hands-on experience related to Medical Records. I have been placed at hospitals that run solely off EHR's and I have been placed at a facility that is still hybrid (EHR and paper-based records). I have one semester left before graduating and plan to begin my career in Medical Coding eventually but would love more hands-on knowledge before graduating.

Skills

Regarding Waitstaff:

  • Upselling techniques
  • Tableside service
  • Beverage preparation
  • Accurate money handling

Regarding Clinical Rounds:

  • Patient privacy
  • Medical terminology understanding
  • EMR / EHR
  • Medical transcription
  • Service-oriented
  • Data entry
  • Charting and clinical documentation
  • Paperwork processing
  • Medical billing and coding (Some)
  • Computer proficiency
Work History
Waitress, 10/2019 - Current
Regal Cinemas Corporation Miami Beach, FL,
  • Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Kept server areas clean and stocked during service hours to increase efficiency while serving tables.
  • Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions.
  • Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
Waitress, 07/2019 - 10/2019
Regal Cinemas Corporation Pembroke Pines, FL,
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Suggested appropriate food and drink pairings to increase per-ticket sales.
  • Assigned work tasks and coordinated activities of dining room personnel to deliver prompt, courteous service to patrons.
  • Prepared beverages and filled food orders for customers.
  • Stored food in designated containers and storage areas to increase shelf life and prevent spoilage.
  • NOTE: This is the same facility as the one I am currently at - but left due to management. In October of this year, it was announced that it was under new management and I returned.
Waitress, 03/2018 - 10/2019
Regal Cinemas Corporation San Antonio, TX,
  • Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
  • Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers.
  • Collaborated with kitchen staff to correc tly update customers on unavailable dishes and wait times.
  • Handled customer complaints with poise and grace, immediately resolving issues through immediate acknowledgment and commitment to service.
  • Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions.
  • Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
  • Maintained customer satisfaction by clarifying questions about orders and specialty items.
Sales Associate, 04/2016 - 12/2016
Qurate Retail Group Jacksonville, FL,
  • Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
  • Maintained organized, presentable merchandise to drive continuous sales.
  • Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
  • Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Educated customers on promotions to enhance sales.
  • Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
Education
High School Diploma: , Expected in
-
D.H. Conley - Winterville, NC,
GPA:
One Semester Away From Completing My HIT Degree : Health Information Technology, Expected in 05/2020
-
Edgecombe Community College - Tarboro, NC
GPA:
Accomplishments
  • Maintained a 4.0 GPA this semester while working and raising my son alone (his dad passed away shortly after my mother's passing)
  • I have increased revenue at the HWY 55's I have worked at within the last three years.
  • Acknowledged for extraordinary service by supervisors and clients.

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Resume Overview

School Attended

  • D.H. Conley
  • Edgecombe Community College

Job Titles Held:

  • Waitress
  • Waitress
  • Waitress
  • Sales Associate

Degrees

  • High School Diploma
  • One Semester Away From Completing My HIT Degree

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