Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

While working in the service industry and working in the retail industry may not seem similar at first, both have provided experience in honing vital skills such as paying high attention to detail, an ability to multitask, providing exceptional customer service, being able to work with a team, being able to work in fast paced environment , and when needed, effective conflict resolution skills.

  • Management
  • Customer Service/ Building Customer Relationships
  • Active Listener
  • Flexible and Adaptable
  • Communication
  • Quick Learner
  • Team Player
  • Organization
Work History
05/2012 to 03/2020 Waitress Aramark Corp. | Columbia, SC,
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Cleaned or coordinated cleaning of indoor and outdoor dining spaces, placed trash in receptacles and replenished supplies.
  • Displayed enthusiasm and promoted warm,personal,quick service to customers, successfully increasing referrals and walk-in business.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Inspected dishes and utensils for cleanliness, sending back to be washed again when necessary.
  • Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
  • Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Prepared hot and cold beverages to highest standard while providing guests with legendary customer service.
  • Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers.
  • Applied comprehensive knowledge of wine, cider and beer as well as appropriate entree pairings, increasing daily beverage sales.
  • Bussed and reset tables throughout the shift, working efficiently to keep dining room and work areas clean.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Maintained customer satisfaction by clarifying questions about orders and specialty items.
  • Checked identification to enforce age regulations for alcoholic beverages.
  • Suggested appropriate food and drink pairings to increase per-ticket sales.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Used cash registers and credit card machines to cash out customers.
  • Stayed up-to-date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Kept server areas clean and stocked during service hours to increase efficiency while serving tables.
  • Decreased customer wait times by efficiently carrying between one and six plates at one time without spilling or dropping food.
  • Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
09/2013 to 10/2014 Clothing Sales Associate Bass Pro Shops | Lubbock, TX,
  • Dressed and accessorized mannequins to highlight featured clothing and accessories.
  • Set up dressing rooms as customers shopped to increase number of selections and make experience more enjoyable.
  • Delivered prompt, friendly service to customers in store.
  • Operated cash register and maintained correct balance in drawer for over transactions during the day.
  • Helped customers select attractive, figure-flattering tops,bottoms,swimsuits, jackets and accessories.
  • Cleaned, closed and secured store at end of shift.
  • Performed opening duties such as making sure displays were organized, making sure fitting rooms were ready for customer use and that merchandise was in it's proper place
  • Hung up and arranged items upon arrival in store to increase visual appeal.
  • Encouraged customers to find accessories and other upsell items to complete ensembles.
  • Wore smart outfits composed of items from current collection to showcase possible pairings for customers.
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
  • Maintained organized checkout area and swept floors and emptied trash cans.
  • Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
  • Assisted customers by answering questions and fulfilling requests.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Assisted customers with signing up for store loyalty programs and provided details about key benefits.
  • Issued receipts and processed refunds, credits, or exchanges.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Trained new associates on cash register operations including opening, conducting customer transactions and balancing drawer.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Managed efficient cash register operations, including scanning items, processing payments and issuing receipts.
  • Assisted customers with locating and choosing merchandise in any store department.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Checked prices for customers and processed items sold by scanning barcodes.
05/2010 to 03/2012 Shoe Sales Associate Verizon | Convent Station, NJ,
  • Trained and developed new sales team associates in products, selling techniques and company procedures.
  • Maintained records related to sales, returns and inventory availability.
  • Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Applied security and loss prevention training toward recognizing risks and reducing store theft.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Maintained organized, presentable merchandise to drive continuous sales.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Educated customers on promotions to enhance sales.
  • Maintained customer satisfaction while handling shoe and accessory product returns quickly and professionally.
  • Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
  • Worked with clients to determine specific needs and helped choose appropriate materials for functionality and style.
  • Educated customers on personalized shoe options based on activity level, style preferences and foot type.
  • Greeted and offered sales assistance to every customer upon entry into store.
  • Conducted product feature comparisons and price checking to facilitate consumer purchasing.
  • Accurately handled cash, card and check transactions to balance computerized register.
  • Promoted up-selling of accessories including laces, socks and other accessories to increase revenue and customer satisfaction.
  • Performed opening and closing procedures of mall-based store to secure products and employee safety.
  • Created attractive merchandise displays throughout store.
  • Managed merchandise returns by offering product exchanges, store credit or monetary refunds.
  • Measured customers' feet to determine proper shoe size, using Brannock device.
  • Selected, recommended and helped obtain or locate merchandise based on customer desires and needs.
  • Assembled promotional displays to increase brand awareness and attract customers.
  • Organized store merchandise racks by size, style and color to maintain clean, visually-appealing showroom.
Expected in 06/2011 High School Diploma | Colonia High School, Colonia, NJ GPA:
Expected in | History, Education Middlesex County College, Edison, NJ GPA:

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School Attended

  • Colonia High School
  • Middlesex County College

Job Titles Held:

  • Waitress
  • Clothing Sales Associate
  • Shoe Sales Associate


  • High School Diploma

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