Focused person, successful at multi-tasking and delivering prompt and friendly service to all customers. Maintains a positive attitude and a great sense of humor during peak hours.
Skills
Guest relations
Organized and efficient server
Cash handling expert
Quick problem solver
Thrives in fast-paced environment
Courteous, professional demeanor
Hospitality expertise
Guest relations professional
Customer service
Up-selling capability
Accurate money handling
Work History
Waitress, 06/2016
to 06/2017 Cafe Javas – Kampala,
Central Region
Ensured that food was served to guests at the proper temperature by bringing it to the table immediately.
Delivered quality service by providing a warm and welcoming environment.
Worked closely with the chef to provide tasty options for guests with food allergies or intolerances.
Continually monitored dining rooms for seating availability, service, safety and well-being of guests.
Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
Assisted in cashiering and Point of Sale (POS) system procedures during busy hours.
Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
Relayed orders to bar and kitchen by quickly and accurately recording guest selections and keying them into the register.
Demonstrated genuine hospitality while greeting and establishing rapport with guests.
Personal Shopper, 04/2015
to 05/2016 Mega Standard Supermarket - Garden City – Kampala,
Central Region
Greeted customers entering the store to ascertain what each customer wanted or needed.
Handled all customer relations issues in a gracious manner and in accordance with company policies.
Greeted customers in a timely fashion, while quickly determining their needs.
Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Cleaned and organized the store, including the checkout desk and displays.
Recommended alternative items if product was out of stock.
Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner.
Served as the main liaison between customers, management and sales team.
Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Verified that all customers received receipts for their purchases.
Developed reputation as an efficient service provider with high levels of accuracy.
Education
High School Diploma: 2014 YMCA Kampala Branch - Kampala,
Central Region
Majored in Hospitality management
Awarded a Diploma in Catering and Hospitality management
