Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Focused person, successful at multi-tasking and delivering prompt and friendly service to all customers. Maintains a positive attitude and a great sense of humor during peak hours.
- Guest relations
- Organized and efficient server
- Cash handling expert
- Quick problem solver
- Thrives in fast-paced environment
- Courteous, professional demeanor
- Hospitality expertise
- Guest relations professional
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- Customer service
- Up-selling capability
- Accurate money handling
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06/2016 to 06/2017 Waitress Agia ā Scottsdale, AZ,
- Ensured that food was served to guests at the proper temperature by bringing it to the table immediately.
- Delivered quality service by providing a warm and welcoming environment.
- Worked closely with the chef to provide tasty options for guests with food allergies or intolerances.
- Continually monitored dining rooms for seating availability, service, safety and well-being of guests.
- Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
- Assisted in cashiering and Point of Sale (POS) system procedures during busy hours.
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
- Relayed orders to bar and kitchen by quickly and accurately recording guest selections and keying them into the register.
- Demonstrated genuine hospitality while greeting and establishing rapport with guests.
04/2015 to 05/2016 Personal Shopper Ingles Markets, Incorporated ā Sylva, NC,
- Greeted customers entering the store to ascertain what each customer wanted or needed.
- Handled all customer relations issues in a gracious manner and in accordance with company policies.
- Greeted customers in a timely fashion, while quickly determining their needs.
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
- Cleaned and organized the store, including the checkout desk and displays.
- Recommended alternative items if product was out of stock.
- Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner.
- Served as the main liaison between customers, management and sales team.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Verified that all customers received receipts for their purchases.
- Developed reputation as an efficient service provider with high levels of accuracy.
Expected in 2014 High School Diploma:
YMCA Kampala Branch - Kampala, Central Region
GPA:
- Majored in Hospitality management
- Awarded a Diploma in Catering and Hospitality management
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