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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary

Focused person, successful at multi-tasking and delivering prompt and friendly service to all customers. Maintains a positive attitude and a great sense of humor during peak hours.

Skills
  • Guest relations
  • Organized and efficient server
  • Cash handling expert
  • Quick problem solver
  • Thrives in fast-paced environment
  • Courteous, professional demeanor
  • Hospitality expertise
  • Guest relations professional
  • Customer service
  • Up-selling capability
  • Accurate money handling
Work History
06/2016 to 06/2017
Waitress Agia Scottsdale, AZ,
  • Ensured that food was served to guests at the proper temperature by bringing it to the table immediately.
  • Delivered quality service by providing a warm and welcoming environment.
  • Worked closely with the chef to provide tasty options for guests with food allergies or intolerances.
  • Continually monitored dining rooms for seating availability, service, safety and well-being of guests.
  • Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
  • Assisted in cashiering and Point of Sale (POS) system procedures during busy hours.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
  • Relayed orders to bar and kitchen by quickly and accurately recording guest selections and keying them into the register.
  • Demonstrated genuine hospitality while greeting and establishing rapport with guests.
04/2015 to 05/2016
Personal Shopper Ingles Markets, Incorporated Sylva, NC,
  • Greeted customers entering the store to ascertain what each customer wanted or needed.
  • Handled all customer relations issues in a gracious manner and in accordance with company policies.
  • Greeted customers in a timely fashion, while quickly determining their needs.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Cleaned and organized the store, including the checkout desk and displays.
  • Recommended alternative items if product was out of stock.
  • Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner.
  • Served as the main liaison between customers, management and sales team.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Verified that all customers received receipts for their purchases.
  • Developed reputation as an efficient service provider with high levels of accuracy.
Education
Expected in 2014
High School Diploma:
YMCA Kampala Branch - Kampala, Central Region
GPA:
  • Majored in Hospitality management
  • Awarded a Diploma in Catering and Hospitality management

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Resume Overview

School Attended

  • YMCA Kampala Branch

Job Titles Held:

  • Waitress
  • Personal Shopper

Degrees

  • High School Diploma

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