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Waitress Resume Example

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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Driven team player with a demonstrated record of success in work with people during life-threatening, dangerous and other tough situations. Proficient in emergency dispatching procedures and requirements. Dependable Dispatcher offering 2 years of experience maintaining tight delivery schedules and keeping customers satisfied. Stellar skills in clear and professional team and customer communication. Enthusiastic about driving improvements to business operations. Skilled Dispatcher with 2 years of experience. Adept at coordinating schedules and field personnel to provide efficient service to customers. Well-versed in shipping and emergency policies, delivery requirements and driver practices. Dedicated dispatcher with experience leading dispatching activities using team management and complex problem-solving skills. Resourceful at juggling multiple tasks when scheduling deliveries, optimizing routes and prioritizing jobs. Practiced in opening, delegating and closing tickets with speed and accuracy.

Skills
  • Point of Sale (POS) system operations
  • Menu memorization
  • High-volume dining
  • Buffet setup and takedown
  • Dining customer service
  • Service prioritization
  • Safe food handling
  • Seating assignment preparation
  • Table Bussing
  • Regulatory compliance
  • Relationship management
  • Effective customer upselling
  • Check payment processing
  • Menu knowledge
  • Price memorization
  • Table setting arrangements
Experience
01/2021 to 05/2021
Waitress Cache Creek Casino Resort Brooks, CA,
  • Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties.
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
  • Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
  • Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
  • Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
  • Minimized customer wait times by efficiently taking and filling large volume of orders each day.
  • Arranged place settings with fresh tablecloths, tableware and flowers to create appealing tables.
  • Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
  • Maintained accuracy while handling payments, giving change and printing receipts to customers.
  • Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Assisted kitchen staff with food counts by determining number of items required for complete service.
02/2020 to 06/2020
Cashier Baptist Community Services Amarillo, TX,
  • Operated cash register, collected payments and provided accurate change.
  • Helped customers find specific products, answered questions and offered product advice.
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Monitored sales events, added new merchandise and rang up purchases.
  • Promoted specific item options to drive sales and achieve add-on purchases.
  • Worked closely with front-end staff to assist customers.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Inspected items for damage and obtained replacements for customers.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Resolved issues with cash registers, card scanners and printers.
  • Resolved customer complaints and escalated worsening concerns for remediation.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Scanned customer purchases, supporting transactions to streamline sales process.
06/2015 to 11/2015
Dispatcher Td Garden Laredo, TX,
  • Used radio, telephone and computer system to update first responders with new information.
  • Responded to emergency calls routed by automatic distribution system.
  • Mitigated risks and emergency response delays by efficiently monitoring public safety field units.
  • Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
  • Boosted productivity by ensuring on-time emergency response and life support with zero service delivery errors.
  • Handled emergency phone calls calmly and obtained pertinent information with composed approach.
  • Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
  • Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
  • Improved operations by working with team members and customers to find workable solutions.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Motivated and encouraged team members to communicate more openly and constructively with each other.
  • Recognized by management for providing exceptional customer service.
  • Resolved interpersonal conflicts by listening, finding common ground and building relationships.
  • Managed average of 12+ cases each day, delivering telephone assistance and treatment recommendations to public and hospital staff on various medical conditions.
Education and Training
Expected in 05/2009
High School Diploma:
Home School - Vanburen Arkansas ,
GPA:

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Resume Overview

School Attended
  • Home School
Job Titles Held:
  • Waitress
  • Cashier
  • Dispatcher
Degrees
  • High School Diploma