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JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Customer service professional with 9+ years in customer/patient relationships. I have furthered my education to excel in the medical field.

Skills
  • Adaptive team player
  • High-energy attitude
  • Sample collection techniques
  • Empathetic customer service
  • Vital Signs
  • EKG
  • Venipuncture/Capillary Puncture
  • Call in prescriptions
  • Prior authorizations of medications and DME
  • Ability to multitask in a high volume work atmosphere
Experience
12/2020 to Current Waitress Marriott International | Coconut Grove, FL,
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Maintained accuracy while handling payments, giving change and printing receipts to customers.
  • Increased sales of high margin menu items through effective upselling.
  • Minimized customer wait times by efficiently taking and filling large volume of orders each day.
  • Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
01/2019 to 11/2019 Medical Assistant Providence Health & Services | Mission Viejo, CA,
  • Collaborated with radiologists, sonographers and other healthcare team members to streamline patient care.
  • Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analyses.
  • Partnered with healthcare and administrative staff to create patient-centered, inviting and supportive environment for patients and families.
  • Batch-scanned and indexed patient charts to improve data availability while maintaining security.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Assessed, documented and monitored vital signs for more than 20 patients per day.
  • Performed preliminary physical tests, such as taking blood pressure, weight and temperature, accurately recording results in patient history summary.
  • Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
  • Followed all principles of asepsis and infection control to meet patient safety guidelines.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate effective treatment.
  • Printed and filed examination data records according to HIPAA patient standards.
  • Assisted physicians by preparing patients for procedures, including EKGs, phlebotomy, glucose testing and pulmonary function tests.
05/2018 to 01/2019 Maid Maidpro | Arlington, MA,
  • Washed and polished glass windows and doors to keep entryways clear and professional.
  • Requested maintenance orders to fix non-working equipment and address room damage.
  • Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
  • Employed deep-cleaning techniques for areas in need of additional sanitation.
  • Managed client laundry with proper care and attention to needs of different linens and articles of clothing.
  • Organized supplies for efficient use based on expected customer needs.
  • Mopped and vacuumed floors and dusted furniture to maintain organized, professional appearance at all times.
  • Checked inventory for required supplies and made lists for needed cleaning products.
  • Interacted pleasantly with clients and guests when performing daily duties.
  • Disinfected bathrooms and eliminated mold and soap scum from shower stalls and bathtubs.
  • Interacted positively with residents while cleaning apartments and common areas.
  • Sanitized kitchen counters, wiped down cabinets and swept and mopped floors.
  • Performed various laundry duties, including folding, ironing and pressing.
07/2015 to 05/2018 Waitress Marriott International | Bellevue, WA,
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Maintained accuracy while handling payments, giving change and printing receipts to customers.
  • Increased sales of high margin menu items through effective upselling.
  • Minimized customer wait times by efficiently taking and filling large volume of orders each day.
  • Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
Education and Training
Expected in 05/2015 High School Diploma | Pearl River High School , Pearl River, LA, GPA:
Expected in | Nursing Delgado Community College, New Orleans, LA GPA:
Expected in 12/2020 Certification | Phlebotomy Hema Phlebotomy, Picayune, MS, GPA:
Certifications
  • Certified Phlebotomist

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Resume Overview

School Attended

  • Pearl River High School
  • Delgado Community College
  • Hema Phlebotomy

Job Titles Held:

  • Waitress
  • Medical Assistant
  • Maid
  • Waitress

Degrees

  • High School Diploma
  • Some College (No Degree)
  • Certification

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