Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary
Customer service professional with 9+ years in customer/patient relationships. I have furthered my education to excel in the medical field.
Skills
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Experience
12/2020 to Current Waitress Marriott International | Coconut Grove, FL,
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
- Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
- Maintained accuracy while handling payments, giving change and printing receipts to customers.
- Increased sales of high margin menu items through effective upselling.
- Minimized customer wait times by efficiently taking and filling large volume of orders each day.
- Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
01/2019 to 11/2019 Medical Assistant Providence Health & Services | Mission Viejo, CA,
- Collaborated with radiologists, sonographers and other healthcare team members to streamline patient care.
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analyses.
- Partnered with healthcare and administrative staff to create patient-centered, inviting and supportive environment for patients and families.
- Batch-scanned and indexed patient charts to improve data availability while maintaining security.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Assessed, documented and monitored vital signs for more than 20 patients per day.
- Performed preliminary physical tests, such as taking blood pressure, weight and temperature, accurately recording results in patient history summary.
- Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
- Followed all principles of asepsis and infection control to meet patient safety guidelines.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate effective treatment.
- Printed and filed examination data records according to HIPAA patient standards.
- Assisted physicians by preparing patients for procedures, including EKGs, phlebotomy, glucose testing and pulmonary function tests.
05/2018 to 01/2019 Maid Maidpro | Arlington, MA,
- Washed and polished glass windows and doors to keep entryways clear and professional.
- Requested maintenance orders to fix non-working equipment and address room damage.
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Managed client laundry with proper care and attention to needs of different linens and articles of clothing.
- Organized supplies for efficient use based on expected customer needs.
- Mopped and vacuumed floors and dusted furniture to maintain organized, professional appearance at all times.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Interacted pleasantly with clients and guests when performing daily duties.
- Disinfected bathrooms and eliminated mold and soap scum from shower stalls and bathtubs.
- Interacted positively with residents while cleaning apartments and common areas.
- Sanitized kitchen counters, wiped down cabinets and swept and mopped floors.
- Performed various laundry duties, including folding, ironing and pressing.
07/2015 to 05/2018 Waitress Marriott International | Bellevue, WA,
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
- Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
- Maintained accuracy while handling payments, giving change and printing receipts to customers.
- Increased sales of high margin menu items through effective upselling.
- Minimized customer wait times by efficiently taking and filling large volume of orders each day.
- Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
Education and Training
Expected in 05/2015 High School Diploma | Pearl River High School , Pearl River, LA,
| Nursing Delgado Community College, New Orleans, LA
Expected in 12/2020 Certification | Phlebotomy Hema Phlebotomy, Picayune, MS,
Certifications
- Certified Phlebotomist
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Resume Overview
School Attended
- Pearl River High School
- Delgado Community College
- Hema Phlebotomy
Job Titles Held:
- Waitress
- Medical Assistant
- Maid
- Waitress
Degrees
- High School Diploma
- Some College (No Degree)
- Certification
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