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Waitress Resume Example

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WAITRESS
Professional Summary

restraunt dining and catering professional well-versed in guest services and food and beverage operations. Experienced in large-scale events, as well as intimate gourmet dining and afternoon tea services. Successful at building relationships with customers to increase likelihood of repeat business. Grocery Store Clerk focused on maintaining clean, safe and organized store that is appealing to customers. Categorizes and stocks merchandise with high level of efficiency. Experienced Cashier with background in customer service and retail. Detail-oriented, friendly and hardworking. Respectful, outgoing and courteous Grocery Store Cashier looking to join team committed to providing healthy and sustainable foods to community.

Skills
  • Tableside service
  • Beverage preparation
  • Upselling techniques
  • Bar terminology expertise
  • Food spoilage prevention
  • Table setting knowledge
  • Stocking and replenishing
  • Order accuracy
Work History
03/2009 to 08/2010WaitressHendrix Bbq | Salisbury, NC
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
  • Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Cleaned outdoor eating area and indoor dining room by wiping tables, placing trash in receptacles and restocking napkin dispensers.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Kept server areas clean and stocked during service hours to increase efficiency while serving tables.
  • Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
01/2008 to 07/2009WaitressPitstop | Salisbury, NC
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
  • Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Cleaned outdoor eating area and indoor dining room by wiping tables, placing trash in receptacles and restocking napkin dispensers.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Kept server areas clean and stocked during service hours to increase efficiency while serving tables.
  • Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
  • Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences.
05/2008 to 04/2009CashierChick-Fil-A Inc. | Salisbury, NC
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Counted cash in register drawer at beginning and end of shift.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Organized and reported on financial information to document payment histories and assist with sound financial accounting.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
  • Reviewed weekly sales circulars and monitored price changes.
  • Educated customers on promotions to enhance sales.
  • Assisted customers with special services, account updates and promotional options.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Arranged paper and electronic payment records to maintain well-organized fill systems and recordkeeping compliance.
  • Used cash registers and POS systems to request and record customer orders and compute bills.
  • Assisted customers by answering questions and fulfilling requests.
  • Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
  • Answered questions about store policies and concerns to support positive customer experiences.
Education
01/2009GEDJesse C Carson High School, China Grove, NC
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Resume Overview

Companies Worked For:

  • Hendrix Bbq
  • Pitstop
  • Chick-Fil-A Inc.

School Attended

  • Jesse C Carson High School

Job Titles Held:

  • Waitress
  • Cashier

Degrees

  • 01/2009 GED

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