Motivated food serving professional with 10+ years food and beverage experience in casual and fine dining. With a winning attitude and desire to deliver an exceptional dining experience. Focused on setting high expectations and raising service standard. Customer-centric, team-oriented restaurant assistant manager. Educational background includes business operations, accounting and marketing. Aspires to manage a successful restaurant operation. Dynamic and accomplished catering and food service professional with prior work in social and corporate markets. Notable success in large-scale event planning, food preparation and menu development. Currently seeking a food service management role.
Responsible for coordination of up to 18 servers in restaurant with capacity of 200. Communicated with kitchen staff, dietitians and doctors to assure compliance with complex and frequently changing dietary needs of clients.
Assigned patrons to tables suitable for their needs and according to rotation. Assisted diners with obtaining food from buffet/serving table as needed. Assisted in maintaining preparation and service areas in a sanitary condition. Communicated with customers regarding orders, comments and complaints.
Assisted co-workers.Assisted diners with seating as needed.Maintained a professional tone at all times, including during peak rush hours.Regularly inquired about member or guest satisfaction, anticipated additional needs and fulfilled further requests.Delivered exceptional service by greeting and serving customers in a timely, friendly manner.Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
Oversaw scheduling for the day-to-day activities oftransportation employees. Synthesized project findings into actionable recommendations with demonstrable effects on business performance. Evaluated operational records and made scheduling adjustments to maximize efficiency.
Collected customer feedback and made process changes to exceed customer satisfaction goals. Made reasonable procedure exceptions to accommodate unusual customer requests.Provided accurate and appropriate information in response to customer inquiries.Demonstrated mastery of customer service call script within specified timeframes.
Served as a member of the crew on overseas flights. Ensure of passengers safety at the utmost important.
Greeted and registered guests and seated them at their tables. Greeted all guests in a courteous and professional manner.
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