Livecareer-Resume
Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Responsible Sales Associate with 5+ years of experience in fast-paced service settings. Systematic about taking accurate orders, keeping customers happy and contributing time and abilities toward team success. Quickly checks out customers, restocks supplies and maintains excellent customer service. Superior work ethic with continual positive attitude. Great team player who keeps things organized and available.

Skills
  • Quick and efficient handling of all legal tender (cash, debit, credit & check)
  • Overseeing product management and stocking
  • Point of Sale (POS) system operations
  • World class customer service skills
Experience
Waitress, 01/2014 - 02/2015
Uncle Julio's Bethesda, MD,
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
  • Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties.
  • Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
Assistant Manager, 02/2012 - 01/2014
Town Pump, Inc. Hilger, MT,
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Managed personnel scheduling, facilitating adequate coverage to meet demand.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Analyzed monthly sales and performance reports to support operational planning and strategic decision making.
  • Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
  • Supported sales management initiatives to optimize business development.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Cultivated hands-on training, assessment, guidance and performance monitoring programs to coach and mentor employees.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Drove operational efficiency, building customer rapport to foster loyalty and increase sales.
  • Completed inventory audits to identify losses and project demand.
  • Planned and prepared workflow schedules, delegating tasks for 12-member team.
  • Oversaw team development according to industry service standards to further customer loyalty.
  • Delegated daily tasks to team members to optimize group productivity.
  • Improved efficiency and productivity by implementing organization systems for financial reports, schedules and inventory control.
  • Planned and prepared workflow schedules, delegating tasks for 12-member team.
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
Head Cashier, 03/2010 - 01/2012
Total Wine Coral Springs, FL,
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Developed training and mentoring procedures to keep team member performance strong and optimized for store needs.
  • Promoted specific item options to drive sales and achieve add-on purchases.
  • Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues.
  • Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands.
  • Directed merchandising and signage updates for weekly and seasonal promotional changes.
  • Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
  • Resolved issues with cash registers, card scanners and printers.
  • Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from all staff.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Maintained work area in clean and neat manner.
  • Managed efficient employee scheduling by factoring in forecasted customer levels and labor cost controls.
  • Monitored sales events to protect products, added new merchandise and rang up purchases.
  • Supervised more than 10 cashiers and associates to maximize performance, efficiency and service levels.
  • Built and maintained productive relationships with employees.
  • Oversaw work of 10 cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans and maximize performance.
  • Monitored exits for security issues.
  • Taught employees use of registers, merchandising of stock and satisfaction of diverse customer needs.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Greeted customers promptly and responded to questions.
  • Kept store operations efficient and tasks current by carrying out daily store opening, closing and shift change actions in full.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
Education and Training
Associate of Arts: Communications, Expected in 06/2010
-
Pierce College - Lakewood, WA
GPA:
High School Diploma: , Expected in 06/2010
-
Washington High School - Tacoma, WA
GPA:

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Resume Overview

School Attended

  • Pierce College
  • Washington High School

Job Titles Held:

  • Waitress
  • Assistant Manager
  • Head Cashier

Degrees

  • Associate of Arts
  • High School Diploma

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