waitress resume example with 6+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
Point of Sale (POS) System Operations
Menu Memorization
High-Volume Dining
High Energy and Stamina
Staff Training
Service Oriented
Able to Lift 30 Pounds
Service-Oriented
Specials Promotion and Upselling
Upselling and Cross Selling
Special Requests and Substitutions
Conflict and Complaint Resolution
Workflow Coordination
Food Safety Standards
Menu Memorization and Presentation
Cool Under Pressure
Team Player
Food and Beverage Service
Covid Symptom Screening
High Volume Dining
Relationship Building
Cleaning and Sanitizing
Verbal and Written Communication
Customer Service and Rapport
Point of Sale Systems
Warm and Friendly
Order Accuracy and Delivery
Ability to Lift 30 Pounds
Dining Room Cleaning and Upkeep
Menu Recommendations
Transactions and Cash Handling
Age Verification
Bathroom Servicing
Buffet Setup and Takedown
Sales Techniques
Price Memorization
Table Bussing
Relationship Management
Table Setting Arrangements
Liquor, Wine and Food Service
Special Dietary Requirements
Menu Knowledge
Dish Preparation
Wine Pairings
Food Inspection
White Glove Service
Safe Food Handling
Dining Customer Service
Seating Assignment Preparation
Effective Customer Upselling
Regulatory Compliance
Check Payment Processing
Food Safety Understanding
Service Prioritization
Education and Training
Arkansas State University - BeebeWest Memphis, ARExpected in 05/2010 ā āAssociate of Arts:Cna - GPA:
Experience
Hyatt Hotels Corp. - Waitress Milford, CT, 03/2021 - Current
Maintained accuracy while handling payments, giving change and printing receipts to customers.
Stocked server areas with supplies before, during and after shifts.
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
Minimized customer wait times by taking and filling large volume of orders each day.
Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Prepared salads, appetizers and garnishes to assist kitchen staff.
Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
Arranged place settings with fresh tablecloths, tableware and flowers to create appealing tables.
Increased sales of high margin menu items through effective upselling.
Updated customers on menu changes and new food and beverage offerings to maintain quality service relationships.
Served plated dinners, oversaw buffet-style dinners and passed hors d'oeuvres for parties.
Assisted kitchen staff with food counts by determining number of items required for complete service.
Cleared table and bussed dishes to allow for quick setups.
Set up dining room to meet hospitality and service standards.
Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
Developed strong and lasting resident relationships.
Greeted newly seated guests promptly, filled water glasses and brought bread to table.
Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
Implemented sanitary food handling, holding and service protocols.
Operated POS terminals to input orders, split bills and calculate totals.
Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
Completed opening and closing checklists to facilitate smooth restaurant operations.
Documented food orders and ran items to guest tables in dining room.
Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
Set up tables and counters to prepare dining and serving areas.
Reset tables between guests, refilled condiments and wiped down surfaces.
Completed final preparations of dishes and quickly delivered items to customers.
Relayed orders and special requests to cooks.
Calculated charges, issued table checks and collected payments from customers.
Handled special customer requests for separate checks and menu substitutions.
Provided timely checks on guest needs and brought requests.
Calculated accurate bill amounts and processed cash and credit card payments.
Promoted desserts, appetizers and specialty drinks to optimize sales.
Restocked tables, wait staff areas and order staging areas.
Collaborated with host, bus person and cook to serve up food and beverage options.
Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Discussed dining menu information to aid in decision process for senior residents.
Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
Cross-trained as host and helped with tasks such as greeting diners and escorting guests.
Inventoried food supplies to determine needs and replenish stations.
Refilled drinks at [Number] tables throughout service areas, checking in with diners about specific needs.
Practiced safety and loss prevention procedures, adhering to universal precautions and infection control guidelines.
Monitored [Type] dining rooms for safety and customer needs, upholding high standards for service and experiences.
Plated food and assessed plate presentation to maintain highest standard of food quality.
Welcomed incoming patrons and seated at optimal locations based on individual preferences and server balancing requirements.
Set [Number] tables for [Type] meals to prepare for over [Number] daily diners and reset tables after customers left.
Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
Washed buffet, restaurant and banquet items and arranged silverware, dishes, cooking utensils, equipment and displays.
Provided exceptional service to high volume of daily customers.
Observed eating patterns of residents to record proper nutrition during meal times.
Made reservations for guests up to [Number] days in advance.
Designed emergency protocols to enhance customer and worker safety.
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