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Waitress Resume Example

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WAITRESS
Summary

Dedicated and empathetic Home Health Aide offering 15 years in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction by ensuring regulatory compliance and adherence to practice standards. Documented ability to cultivate trust and rapport with patients and maintain strong relationships. Excellent communication and interpersonal skills with patients, families and other healthcare professionals.

Skills
  • Point of Sale (POS) system operations
  • Effective sales techniques
  • Safe food handling
  • High-volume dining
  • Charting Medication Administration
  • Medical terminology
  • HIPAA compliance
  • Patient scheduling
  • Catheter change and preparation
  • Venipuncture and phlebotomy
  • Professional bedside manner
  • Grooming and bathing assistance
  • Advanced anatomy knowledge
  • Patient toileting
  • Electrocardiography (EKG)
  • Cardiac anatomy and physiology awareness
  • Communicating with patient families
  • Phlebotomy
  • Calm and level-headed under duress
  • First aid
  • Medical terminology knowledge
Experience
Waitress
City, StateCompany Name/Aug 2017 to Jan 2020
  • Minimized customer wait times by efficiently taking and filling large volume of orders each day.
  • Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
  • Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
  • Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
  • Maintained accuracy while handling payments, giving change and printing receipts to customers.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Increased sales of key menu items through effective upselling.
Home Health Aide
City, StateCompany Name/May 2013 to Dec 2013
  • Supervised medication administration, personal hygiene and other activities of daily living.
  • Observed patient vital signs and medication reactions and reported health concerns or behavioral changes.
  • Helped transition patient between bed, wheelchair and automobile to provide safe mobility support.
  • Helped clients stay happy and healthy by providing mental and emotional support.
  • Maintained patient hygiene by administering bedpans, urinals, baths and shaves.
  • Furnished personal care to clients within private home settings and championed patient independence and well-being.
  • Improved patient outlook and daily living through compassionate care.
  • Monitored client behaviors and emotional states, reporting concerns to family and documenting information in files.
Home Health Aide
City, StateCompany Name/Apr 2011 to May 2012
  • Supervised medication administration, personal hygiene and other activities of daily living.
  • Improved patient outlook and daily living through compassionate care.
  • Monitored and reported clients' progress.
Residential House Manager and Med Coodinator
City, StateCompany Name/Aug 2008 to Jun 2010
  • Ordered all supplies needed for the pharmacy and kept tabs on inventory levels.
  • 24 bed mental health rest home.
  • Most with dual diagnose substance abuse
  • Solicited medical history information from patients to provide best and most effective medical advice.
  • Created and implemented policies and procedures for effective pharmacy management.
  • Developed policies to align procedures with nursing home strategic initiatives and complied with statutory, regulatory, state and federal guidelines.
  • Fostered relationships with residents and worked with new residents to optimize acclimation and ease transition to new living environment.
  • Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
  • Volunteered to work additional shifts and overtime during busy periods to maintain proper staffing and floor coverage.
  • Collected biological specimens and packaged for laboratory transport to complete important diagnostic tests.
  • Cultivated relationships with patients, discussing ways to help improve overall health while alleviating self-harm practices.
  • Handled various patient-oriented duties, including vital sign monitoring, medication administration and patient behavior assessments.
  • Counseled patients, discussed substance use and worked closely with individuals to identify positive and healthy life choices.
  • Provided client assessments upon admission and discharge.
  • Effectively managed daily charting for each patient.
  • Adhered to HIPAA confidentiality requirements by safeguarding files.
  • Checked facility for open windows, locked doors, malfunctioning smoke detectors and other safety hazards.
  • Accurately documented all observations, interventions, and concerns in patient charts and electronic systems, sustaining continuum of care from admission through to discharge.
  • Administered psychotropic drugs and other medications, adhering to medication schedules and making adjustments commensurate with patients' condition and response.
  • Provided counseling for relapse prevention, social issues and mental health problems.
Education and Training
Course Completed: PsychologyFramingham State UniversityJun 2015City, State
  • 3.7 GPA
Certificate: Cardiophlebotomy Health Care Training Service Jun 2007City, State
  • Completed professional development in EKG
Course Completed: Medical EthicsBay State CollegeJun 2008City, State
  • 3.5 GPA
Some Courses Completed: Nursing Pre-requisitesCape Cod Community CollegeCity, State
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Resume Overview

School Attended

  • Framingham State University
  • Health Care Training Service
  • Bay State College
  • Cape Cod Community College

Job Titles Held:

  • Waitress
  • Home Health Aide
  • Residential House Manager and Med Coodinator

Degrees

  • Course Completed : Psychology
    Certificate : Cardiophlebotomy
    Course Completed : Medical Ethics
    Some Courses Completed : Nursing Pre-requisites

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