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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Results-driven Waitress with 6 years of service experience supporting daily operations of dining room and kitchen areas, restaurant maintenance procedures and quality standards. Skillful in setting up food stations, accurately recording orders and assisting guests in making menu choices. Reliable, customer service-driven team player. Adaptable waitressing,casher,stocker/stock for next shift,cook,cook fryer, experienced in different types of foodservice. Quality-driven with extensive knowledge of hospitality etiquette, food preparation and superior customer relations. Adaptable casher/cook/gas station cook experienced in different types of foodservice. Quality-driven with extensive knowledge of hospitality etiquette, food preparation and superior customer relations. Courteous and reliable team member Adaptable to every different job, experienced in different types of foodservice. Quality-driven with extensive knowledge of hospitality etiquette, food preparation and superior customer relations. Highly skilled casher with 8 years of experience supporting restaurant operations. Maintained communication while working closely with servers, hosts and managers to accomplish hosting, cashiering, getting drink orders and also food orders, as well as cleaning, an preparing for next shift. Expert at providing exceptional customer service by quickly and energetically completing special requests. Sociable Waiter skilled at operating in fast-paced environments with demanding objectives for sales, service and quality. Enthusiastic team player successful at multitasking and delivering friendly, prompt service to all customers. Well-versed in maintaining clean and orderly tables, making personalized menu recommendations and managing closing duties such as reconciling cash drawers and restocking items to prepare for following shift. Friendly casher with strong understanding of hospitality and food and beverage industries. Extensive knowledge of cuisine and food and wine pairings. Personable individual possessing strong work ethic and great flexibility. Dedicated to delivering positive customer experience through genuine hospitality.

Skills
  • Menu memorization
  • Menu knowledge
  • Check payment processing
  • Sales Techniques
  • Effective customer upselling
  • Dining customer service
  • Point of Sale (POS) system operations
  • Regulatory compliance
  • Food safety understanding
  • Food inspection
  • Safe food handling
  • Table setting arrangements
  • Seating assignment preparation
  • Dish preparation
  • High-volume dining
Experience
06/2021 to 09/2021
Waitress Monarch Casino Black Hawk Black Hawk, CO,
  • Maintained accuracy while handling payments, giving change and printing receipts to customers.
  • Stocked server areas with supplies before, during and after shifts.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Minimized customer wait times by taking and filling large volume of orders each day.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Prepared salads, appetizers and garnishes to assist kitchen staff.
  • Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
  • Arranged place settings with fresh tablecloths, tableware and flowers to create appealing tables.
  • Increased sales of high margin menu items through effective upselling.
  • Updated customers on menu changes and new food and beverage offerings to maintain quality service relationships.
  • Cleared table and bussed dishes to allow for quick setups.
  • Set up dining room to meet hospitality and service standards.
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
  • Developed strong and lasting resident relationships.
11/2020 to 03/2021
Cashier/cook Eldorado Resorts, Inc. Reno, NV,
  • Operated cash register, collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Helped customers find specific products, answered questions and offered product advice.
  • Worked closely with front-end staff to assist customers.
  • Processed sales transactions to prevent long customer wait times.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Met high productivity standards in processing payments for customers.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Scanned customer purchases and supported transactions to streamline sales process.
  • Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands.
  • Inspected items for damage and obtained replacements for customers.
03/2019 to 03/2020
Cashier/Cook Eldorado Resorts, Inc. Black Hawk, CO,
  • Sanitized food preparation areas, grills and equipment to avoid cross-contamination from raw items.
  • Set up and performed initial prep work for soups, sauces and salads.
  • Maintained consistent quality and high accuracy when preparing identical dishes every day.
  • Chopped, diced and sliced vegetables and fruit ahead of busy periods, including dinner rush.
  • Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
  • Grilled and deep fried various foods from meats to potatoes.
  • Enforced proper sanitation practices to prevent spoiling or contamination of foods.
  • Replenished food items from inventory and rotated ingredients.
  • Precooked certain items during slow periods to reduce wait times during lunch and dinner rush.
  • Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
  • Coordinated average of 1 to 30 daily food orders, organizing timely deliveries to each table.
  • Made recommendations to supervisor regarding future food and equipment purchases to maintain product effectiveness.
06/2013 to 10/2019
Cashier/Fry Cook Roadrunner Gas Station City, STATE,
  • Operated fryers and grills according to instructions to maintain safety and food quality.
  • Sanitized food preparation areas, grills and equipment to avoid cross-contamination from raw items.
  • Wiped down counters with sanitizing spray to avoid contamination and foodborne illnesses.
  • Kept stations stocked and ready for use to maximize productivity.
  • Restocked and rotated food products using first-in, first-out method.
  • Restocked all kitchen supplies and food items to properly prepare for food service.
  • Maintained consistent quality and high accuracy when preparing identical dishes every day.
  • Labeled and dated food products for safety.
  • Handled waste management duties by properly and safely disposing of all trash at end of shift.
  • Checked temperatures for food items during cooking, holding and serving.
  • Set up station according to standard operating procedures with ample backup product to complete shift.
  • Monitored freshness and condition of prepared foods by checking expiration dates and heat lamp temperatures.
  • Modified standard recipes to account for ingredient issues, customer requests or substitutions for allergen concerns.
  • Tracked product inventory, noting items requiring reorder.
  • Cooked multiple orders simultaneously during busy periods.
  • Introduced food storage system, reducing chances of food contamination 75%.
Education and Training
Expected in 04/2021
GED:
Heritage University - Toppenish, WA
GPA:
Certifications
  • Licensed mandatory alohol server training - 5/20/21
  • Licensed washington state food worker card - 04/06/2021-04/06/2023

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Resume Overview

School Attended

  • Heritage University

Job Titles Held:

  • Waitress
  • Cashier/cook
  • Cashier/Cook
  • Cashier/Fry Cook

Degrees

  • GED

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