Waitress Resume Example
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WAITRESS
Summary
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
Cheerful and upbeat professional with history of exceeding customer service expectations. Calm and composed in stressful situations and capable of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions.
Experience
10/2019 - CurrentWaitressLife Care Centers Of America | Sheridan , WY
- Addressed any concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Calculated charges, issued checks and collected payments from customers.
- Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
- Recorded orders and partnered with team members to efficiently serve food and beverages.
- Maintained indoor and outdoor dining areas by removing trash, wiping down tables and restocking napkin dispensers.
- Answered phones politely and promptly, accurately recording and confirming reservations.
- Updated repeat customers on menu changes and updates to maintain quality service relationships.
- Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
- Frequently communicated with kitchen staff to stay up to date on supply availability and potential customer wait times.
- Cleaned, sanitized and organized food speed racks, bins and dry storage racks to keep food storage areas neat and prevent food-borne illness.
- Inspected restrooms for cleanliness and availability of supplies over 10 times per shift.
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
- Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
- Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
- Transported all dirty glassware and utensils from dining room to dishwashing area for proper cleaning.
- Assisted kitchen staff with food counts by determining number of items required for complete service.
- Operated and maintained cleaning equipment and tools, including dishwasher, hand wash stations, pot-scrubbing station and trash compactor.
- Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
- Checked order accuracy and food quality before delivering to customers.
- Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
- Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
- Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
08/2016 - 03/2020AssistantArcelormittal | Calvert , IL
- Created and maintained spreadsheets and developed administrative and logistical reports.
- Organized personal and professional calendars.
- Handled incoming and outgoing correspondence, including mail, e-mail and faxes.
- Tracked expenses and documented records using Microsoft Office Word.
- Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management.
- Oversaw heavy load of administrative tasks while verifying accuracy and prompt completion of paperwork.
- Managed household budgets and allocated expenditures for groceries, property and home maintenance, and bill payments.
- Produced and distributed team newsletters, email updates and other forms of communication.
- Listened to customer needs, identified solutions and explained latest promotions.
- Interacted with supervisor and various experts to address escalated issues.
- Organized conference room space and materials for internal and customer meetings, took notes and distributed meeting minutes to support executive needs.
- Conducted thorough research using various media sources to obtain relevant data for staff requirements.
- Purchased, distributed and arranged supplies to meet routine operational needs.
- Set up and maintained physical and electronic filing systems.
- Entered all data into Microsoft Excel.
05/2018 - 09/2019Customer Service RepresentativeLkq Corp | Anaheim , CA
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Assessed customer needs and upsold products and services to maximize sales.
- Evaluated customer account information to assess current issues and determine potential solutions.
- Educated customers on special pricing opportunities and company offerings.
- Consulted with customers to determine best methods to resolve service and billing issues.
- Documented conversations with customers to track requests, problems and solutions.
- Reviewed account and service histories to identify trends and issues.
- Worked with managers to develop service improvement initiatives.
- Set up and activated customer accounts.
- Delivered high level of service and support to each customer, paving way for future business opportunities.
- Answered customer questions and addressed concerns, resulting in reduction in complaint calls.
- Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
- Escalated customer concerns, store issues and inventory requirements to supervisors.
01/2018 - 08/2018HostessJackson Hosptial & Clinic | Montgomery , AL
- Answered phones politely and promptly, accurately recording and confirming reservations.
- Answered telephone to provide establishment information and take party reservations.
- Inspected restrooms for cleanliness and availability of supplies times more than 10 times per shift.
- Calculated charges, issued table checks and collected payments from customers.
- Recognized VIP customers immediately and provided special treatment, including preferred tables.
- Monitored dining area to assess server capacity and accurately estimate wait times.
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
- Accommodated guests with special needs, including accommodations for child seats and wheelchairs.
- Kept tables neat, cleared away dirty dishes, wiped down surfaces and refreshed glasses.
- Placed reservations through phone and email.
- Cleaned seating area and checked restrooms every hour.
- Cleaned and restocked front counter areas, got change for register and checked server supplies.
- Managed closing duties, including restocking items and reconciling cash drawer.
- Answered front of house phone to inform customers of wait times, take reservations and record to-go orders.
- Handled up to $100 of card and cash transactions daily, accurately keeping payment records and investigating irregularities.
- Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
- Notified servers after seating parties in section for prompt service.
Skills
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Education and Training
05/2019High School Diploma
Coral Shores Highschool | City
Coral Shores Highschool | City
Miami Dade College | City, State
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Resume Overview
School Attended
- Coral Shores Highschool
- Miami Dade College
Job Titles Held:
- Waitress
- Assistant
- Customer Service Representative
- Hostess
Degrees
- 05/2019 High School Diploma
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