LiveCareer-Resume

waitress resume example with 9+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Goal-focused [Job Title] with [Number] years of experience working in high-end, fine dining restaurant settings. Driven to go above and beyond to satisfy customers, improve operations and support team members. Dedicated to maximizing table turnover to take advantage of every sales opportunity without sacrificing service.

Responsible [Job Title] with [Number] years of experience in fast-paced service settings. Systematic about taking accurate orders, keeping customers happy and supporting team success. Quickly clears and resets tables, restocks supplies and cleans up spills. Superior work ethic with continual positive attitude.

Dedicated Cocktail Waitress with [Number] years of experience. Skillful in memorizing menus and promoting customer loyalty. Resourceful at delivering pleasant dining experiences and quality food service. Accurately itemizes orders and prepares checks, assists guests in menu selections and resolves common customer issues. Commended for excellent multitasking abilities and happy, patient demeanor.

Focused Waitress with outstanding history of handling busy restaurants with excellent service. Committed to best-in-class dining experiences and maintaining accuracy, efficiency and professionalism in high-traffic times. Offering [Number]-year background providing high-quality service to customers.

Skills
  • High-volume dining
  • Point of Sale (POS) system operations
  • Menu memorization
  • Service prioritization
  • Effective customer upselling
  • Liquor, wine and food service
  • Friendly
  • Customer friendly
  • Friendly and cheerful
  • Empathetic and patient
  • Empathetic and compassionate
  • Kind and empathetic
  • Work ethic
  • First Aid/CPR
  • Troubleshooting
  • Compassionate
  • Compassionate communication
  • Compassionate care
  • Compassionate and active listener
  • Compassionate patient care
  • Cleaning and sanitizing
Experience
Waitress, 03/2010 - 11/2018
Life Care Centers Of America Stoneham, MA,
  • Maintained accuracy while handling payments, giving change and printing receipts to customers.
  • Stocked server areas with supplies before, during and after shifts.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Minimized customer wait times by taking and filling large volume of orders each day.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Prepared salads, appetizers and garnishes to assist kitchen staff.
  • Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
  • Arranged place settings with fresh tablecloths, tableware and flowers to create appealing tables.
  • Increased sales of high margin menu items through effective upselling.
  • Updated customers on menu changes and new food and beverage offerings to maintain quality service relationships.
  • Assisted kitchen staff with food counts by determining number of items required for complete service.
  • Served plated dinners, oversaw buffet-style dinners and passed hors d'oeuvres for parties.
  • Cleared table and bussed dishes to allow for quick setups.
  • Set up dining room to meet hospitality and service standards.
  • Resolved customer concerns with friendly and knowledgeable service.
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
  • Developed strong and lasting resident relationships.
  • Greeted newly seated guests promptly, filled water glasses and brought bread to table.
  • Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
  • Implemented sanitary food handling, holding and service protocols.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
  • Completed opening and closing checklists to facilitate smooth restaurant operations.
  • Documented food orders and ran items to guest tables in dining room.
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Set up tables and counters to prepare dining and serving areas.
  • Reset tables between guests, including refilling condiments and wiping down all surfaces.
  • Completed final preparations of dishes and quickly delivered items to customers.
  • Relayed orders and special requests to cooks.
  • Calculated charges, issued table checks and collected payments from customers.
  • Practiced safety and loss prevention procedures, adhering to universal precautions and infection control guidelines.
  • Refilled drinks at [Number] tables throughout service areas, checking in with diners about specific needs.
  • Inventoried food supplies to determine needs and replenish stations.
  • Cross-trained as host and helped with tasks such as greeting diners and escorting guests.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Discussed dining menu information to aid in decision process for senior residents.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Collaborated with host, bus person and cook to serve up food and beverage options.
  • Restocked tables, wait staff areas and order staging areas.
  • Calculated accurate bill amounts and processed cash and credit card payments.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Provided timely checks on guest needs and brought requests.
  • Handled special customer requests such as separate checks and menu substitutions.
  • Made reservations for guests up to [Number] days in advance.
  • Took over [Number] daily orders to tables from kitchen area.
  • Requested photo identification from patrons ordering alcoholic beverages to verify legal age of consumption.
  • Provided exceptional service to high volume of daily customers.
  • Washed buffet, restaurant and banquet items, including silverware, dishes, cooking utensils, equipment and displays.
  • Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
  • Set [Number] tables for [Type] meals to prepare for over [Number] daily diners and reset tables after customers left.
  • Welcomed incoming patrons and seated at optimal locations based on individual preferences and server balancing requirements.
  • Plated food and assessed plate presentation to maintain highest standard of food quality.
  • Monitored [Type] dining rooms for safety and customer needs, upholding high standards for service and experiences.
Service Deli Clerk, 05/2008 - 08/2008
Kroger Lilburn, GA,
  • Maintained work areas in clean, neat and sanitized manner to reduce potential for illness or injury.
  • Stayed calm and professional in all situations and resolved conflicts to customer satisfaction.
  • Answered telephone inquiries about available menu items, products and services and delivered appropriate information so customers could make valid choices.
  • Assessed customer needs, including food allergies and suggested additional menu items as appropriate.
  • Cross-trained in other kitchen positions to support team and meet customer needs.
  • Worked with customers placing large or specialized orders, providing samples and recommendations and responding to requests.
  • Stored perishable food items in freezer or refrigerator to protect from spoilage.
  • Followed recipes and customer requests to prepare high-quality, delicious meals.
  • Checked signage and pricing to verify accurate displays on counters and in cases.
  • Gave exceptional customer service to all guests, including during peak business periods, which resulted in increased sales and [Number]% boost in revenues.
  • Updated displays, cases and other customer-facing areas to increase sales of special items.
  • Checked and recorded refrigerator and freezer temperatures daily to verify proper working conditions.
  • Used mental math and available tools to total materials needed, costs and payments due.
  • Documented and entered special orders for event catering and party trays.
  • Completed orders of all sizes according to customer preferences, improving patron retention by [Number]%.
  • Operated cash register to accept and process cash, check, card and mobile payments.
  • Sanitized and kept work areas tidy by cleaning surfaces, equipment and floors, removing trash and maintaining machinery.
  • Organized ingredients and restocked supplies to prepare for busy periods.
  • Completed orders by slicing, weighing, packaging and pricing meats and cheeses.
  • Distributed new item samples to customers to provide opportunities for individuals to try products before purchase.
  • Created aesthetically pleasing food arrangements for special orders and party trays.
Service Advisor, 08/2006 - 03/2007
Germain Dublin, OH,
  • Explained amount for expected services and provided detailed answers to customer questions.
  • Welcomed incoming individuals and ascertained needs by asking open-ended questions.
  • Received outstanding feedback for providing attentiveness and patience when assisting dissatisfied customers.
  • Contributed to business growth by confirming customer satisfaction with service and quality.
  • Handled telephone inquiries regarding appointments and work in process.
  • Documented and scoped actions taken to resolve issues after service calls.
  • Immediately escalated incidents to remain compliant with company's standard procedures and processes.
  • Used [Skill] and [Skill] to ascertain issues and provide swift, effective resolution.
  • Responded quickly to customer concerns and complaints, typically within [Timeframe].
  • Built long-term relationships with clients through effective selling, dynamic response and [Skill].
  • Recommended additional, useful services to customers, which helped to increase overall sales.
  • Consulted with clients to outline options and obtain permission to proceed with service.
  • Updated customer accounts in computer system, including submitting payments and changing personal details.
  • Produced repair and installation orders and updated master schedule with assignments.
  • Detailed operations, expected changes and typical duration of service to customers.
  • Utilized [Description] expertise and proficiency in [Program] on regular basis.
  • Collaborated with [Job title] to help close deals and deliver goods during peak buying periods.
Education and Training
High School Diploma: , Expected in 05/2006
-
Victor Valley High School - Victorville, CA
GPA:
Status -

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Resume Overview

School Attended

  • Victor Valley High School

Job Titles Held:

  • Waitress
  • Service Deli Clerk
  • Service Advisor

Degrees

  • High School Diploma

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