waitress resume example with 16+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Successful Executive Vice President of Sales offering twelve years of experience delivering quality results and exceeding sales goals. Expertise in cost containment, market plan execution and business development. Excellent communication, networking and negotiation skills. Committed to achieving strategic sales goals and building loyalty and trust, both externally and internally.

  • Team Player
  • Cool Under Pressure
  • Customer Service and Rapport
  • Conflict and Complaint Resolution
  • Warm and Friendly
  • Team Coordination
  • Maximizing Profitability
  • Client Satisfaction
  • Client Efficiency
Work History
Waitress, 06/2017 - 02/2021
Uncle Julio's Fort Worth, TX,
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Used cash registers and credit card machines to cash out customers.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Greeted new customers, discussed specials and took drink orders.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Upsold drink specialty items, wine selections and desserts to increase overall sales and exceed targets.
  • Suggested appropriate food and drink pairings to increase per-ticket sales.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
Vice President of Sales, 10/2010 - 03/2017
Pkware Lynchburg, VA,
  • Developed short and long term sales strategies to gain market share, uncover new sales opportunities, and increase revenue.
  • Performed monthly sales forecasts and competitive analysis to determine product performance levels and the need to incorporate new products.
  • Increased profitability 40% by developing a leadership team of [4] people, communicating expectations, and leveraging company resources.
  • Created additional revenue streams by introducing new product lines, increasing revenue 30% progressively increasing to 100% in the first year.
  • Executed marketing programs and methodologies to increase customer loyalty.
  • Initiated in-depth account assessments with sales and management teams to assess sales potential.
  • Increased product awareness levels and boosted profit margins 20% through negotiations with store owners, district managers and buyers.
  • Contributed to team and client success by creating and delivering engaging client-facing presentations to communicate the benefits of the [Product or Service].
  • Increased revenue by implementing effective sales strategies throughout the sales cycle process, from prospecting to closing.
  • Analyzed past sales data and team performance to develop realistic sales goals.
  • Achieved sales goals and service goals by cultivating and securing new customer relationships.
  • Directed the work of an efficient administrative team maintaining accurate sales, inventory, and order documentation.
  • Trained sales associates on product specifications, sales incentives, and sales techniques, significantly increasing customer satisfaction ratings.

Human Resources Manager, 04/2004 - 07/2014
City Of Lynchburg City, State,
  • Elevated new business opportunities while implementing effective networking strategies.
  • Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
  • Maintained company compliance with local, state and national laws, in addition to established organizational standards.
  • Organized and led staff orientation programs and training to promote collaboration.
  • Motivated employees through special events, incentive programs and constructive feedback.
  • Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
  • Coordinated with senior leadership and handled managerial needs by implementing fresh solutions into business strategies.
  • Directed job fairs to bring in local talent for long term and seasonal positions.
  • Implemented performance review and motivational strategies to elevate HR team results.
  • Boosted customer satisfaction ratings by enabling staff to implement speedy resolutions for diverse issues through robust internal knowledgebase and industry-leading training.
  • Recruited top talent to maximize profitability.
  • Discovered and resolved complex employee issues that affected management and business decisions.

Bachelor of Administrative Studies: Administración Mention Management , Expected in 07/2011
IUTEP - Guanare - Venezuela ,
Status -

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Job Titles Held:

  • Waitress
  • Vice President of Sales
  • Human Resources Manager


  • Bachelor of Administrative Studies

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