LiveCareer-Resume

waitress resume example with 5+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Driven individual with 4 years of customer service. Energetic and friendly personality motivated to help others. Able to carry out tasks thoroughly. Skilled at handling phone duties and technological support. Quick learner in fast-paced situations. Have some experience with technology and point of sales computer systems. Enthusiastic individual when working with clients and co workers. Dedicated employee looking to assist others outside of the restaurant.

Skills
  • Point of Sale (POS) system operations
  • Team leadership
  • Sales expertise
  • High-energy attitude
  • Outgoing personality
  • Perform well in high-demand, fast-paced environments
  • Hospitable and friendly
Experience
Waitress, 09/2017 - Current
Monarch Casino Black Hawk Black Hawk, CO,
  • Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences
  • Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions
  • Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation
  • Cleaned, sanitized and organized food speed racks, bins and dry storage racks to keep food storage areas neat and prevent food-borne illness
  • Frequently communicated with kitchen staff to stay up to date on supply availability and potential customer wait times
  • Addressed any concerns or complaints quickly to promote customer happiness and escalated more advanced issues to management for resolution
  • Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service
  • Stocked server areas with supplies before, during and after shifts to boost performance of serving staff
  • Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items
  • Updated repeat customers on menu changes and updates to maintain quality service relationships
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests
  • Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties
  • Answered phones politely and promptly, accurately recording and confirming reservations
  • Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols
  • Recorded orders and partnered with team members to efficiently serve food and beverages
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly
  • Discussed menu items and dietary concerns, noted special requests and suggested appetizers or other additional items to meet upsell goals
  • Maintained indoor and outdoor dining areas by removing trash, wiping down tables and restocking napkin dispensers
  • Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts
  • Increased sales of key menu items through effective upselling
Waitress, 05/2017 - 08/2017
Monarch Casino Black Hawk Reno, NV,
  • Updated repeat customers on menu changes and updates to maintain quality service relationships
  • Operated and maintained cleaning equipment and tools, including dishwasher, hand wash stations, pot-scrubbing station and trash compactor
  • Increased sales of key menu items through effective upselling
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly
  • Maintained indoor and outdoor dining areas by removing trash, wiping down tables and restocking napkin dispensers
  • Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items
  • Calculated charges, issued table checks and collected payments from customers
  • Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests
  • Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts
  • Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware
  • Answered phones politely and promptly, accurately recording and confirming reservations
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales
  • Stocked server areas with supplies before, during and after shifts to boost performance of serving staff
  • Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols
  • Cleaned, sanitized and organized food speed racks, bins and dry storage racks to keep food storage areas neat and prevent food-borne illness
  • Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions
  • Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests
  • Recorded orders and partnered with team members to efficiently serve food and beverages
  • Transported all dirty glassware and utensils from dining room to dishwashing area for proper cleaning
  • Checked order accuracy and food quality before delivering to customers
Bagger Cashier, 03/2015 - 11/2015
Lucky's Market City, STATE,
  • Received product orders, unloaded merchandise and arranged store stock into appealing displays
  • Kept check-out areas clean, organized, and well-stocked to maintain attractive store
  • Answered questions about and demonstrated features of diverse merchandise to facilitate customer sales
  • Trained new team members in cash register operation, stock procedures and customer service
  • Worked closely with front-end staff to assist customers
  • Learned roles of other departments to provide coverage and keep store operational
  • Distributed new merchandise efficiently to different departments
  • Properly verified customer identification for alcohol or tobacco purchases
  • Maximized customer satisfaction by assisting customers complete purchases, locate items and sign up for rewards programs
  • Assisted customers to find appropriate products, answered product questions and provided product solutions
  • Counted product stock to maintain inventory records
  • Helped customers find specific products, answering questions and offering advice
  • Issued receipts, discussed return policies, and directed customers to pickup locations for larger merchandise
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage
  • Stayed up to date on current item discounts to support promotions
Education and Training
GED: , Expected in 2015
-
Webster Groves High School - St Louis, MO
GPA:
Status -

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Resume Overview

School Attended

  • Webster Groves High School

Job Titles Held:

  • Waitress
  • Waitress
  • Bagger Cashier

Degrees

  • GED

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