Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Empathetic, effective and motivated Medical Assistant combines extensive clinical experience and knowledge with compassion. Detailed understanding of protocols governing medical test preparation and documentation. Vital asset for processing medical and insurance claims.

  • Inbound and outbound calling
  • MS Office proficiency
  • Problem Resolution
  • Effective communication
  • CRM
  • Troubleshooting
  • Quality assurance
  • Customer relationship management
  • Customer Service
  • Safety regulations
  • Employee management
  • Store maintenance
  • Credit card payment processing
  • Report creation
  • Office equipment proficiency
Waitress, 05/2017 - 08/2020
Life Care Centers Of America Kapolei, HI,
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Assisted kitchen staff with food counts by determining number of items required for complete service.
  • Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
  • Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
  • Maintained accuracy while handling payments, giving change and printing receipts to customers.
  • Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Valet Supervisor, 10/2014 - 11/2016
Grand Sierra Resort And Casino Reno, NV,
  • Verified correct use of procedures and recordkeeping requirements by each valet team member.
  • Coordinated valet service for large groups, special events and daily guest loads.
  • Managed VIP arrivals and departures with smooth and professional approach, including notifying staff in advance of expected schedules and needs.
  • Coached team members to consistently exceed superior customer service standards.
  • Resolved guests' problems with valet service to maintain brand loyalty and minimize disruptions.
  • Led daily stand up meetings to convey new policies, outline schedules and correct performance deficiencies.
  • Greeted guests, explained valet procedures and answered questions to drive satisfaction and repeat business.
  • Drove vehicles to parking area, secured vehicles and returned tag and keys to key booth.
  • Created exceptional customer service by delivering safe, seamless and prompt parking experiences.
  • Notated damages to vehicles to reduce exposure to risk and lawsuits.
  • Collected parking lot fees from customers and issues parking stubs.
  • Responded to questions about local area and company services.
  • Patrolled parking areas and monitored car safety to prevent theft and damage.
  • Positioned barricades and gates to maximize traffic flow through parking lot.
  • Cleared lot of debris and trash to promote maximum number of available spaces for guest parking.
  • Directed drivers to parking spots.
  • Operated cash register, collected payments and provided accurate change.
  • Resolved all customer issues to maintain high standards of customer satisfaction.
Home Health Aide/Office Assistant, 04/2013 - 08/2015
Southern Health Partners Elizabethtown, NC,
  • Promoted patient satisfaction by assisting with daily living needs such as bathing, dressing, toileting and exercising.
  • Watched over patients to identify potential symptoms of medical conditions.
  • Performed household tasks such as laundry, dusting, washing dishes and vacuuming.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Documented patient intake and dietary requirements, also assisting with feeding and monitoring.
  • Planned, prepared and served meals and snacks according to prescribed diets.
Registered Medical Assistant, 09/2007 - 07/2010
  • Prepared treatment rooms for patients, including cleaning surfaces and restocking supplies.
  • Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
  • Educated patients about medications, procedures and physician's instructions.
  • Recorded vital signs and medical history for [Number] patients each [Timeframe].
  • Scheduled appointments for patients via phone and in person.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Assisted physicians by preparing patients for procedures, including EKGs, phlebotomy, glucose testing and pulmonary function tests.
  • Conducted patient interviews to gather health history, vital signs and information about current medical issues.
  • Maintained and calibrated lab instruments and equipment to streamline use.
  • Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analyses.
  • Completed clinical procedures and gathered patient data for interpretation by physician.
  • Requested scripts from doctors and verified insurance and coding.
  • Organized charts, documents and supplies to maintain team efficiency.
  • Secured patient information and maintained patient confidence by completing and safeguarding medical records.
  • Efficiently performed insurance verification and pre-certification and pre-authorization functions.
  • Monitored medical supply levels to confirm sufficient stock, promptly placing replenishment orders before depletion.
  • Escorted patients to examination rooms and documented medical histories.
  • Furnished supplies, support and assistance to medical staff and patients for unit-specific procedures.
  • Assisted with technical treatments and entered information within patient records and charts.
  • Maintained clean and organized work area with adequate supplies and reagents.
  • Performed routine tests such as urine dip stick, vision and hearing tests.
  • Assisted [Job title] in providing customized healthcare options to infants, children and adolescents.
  • Ordered and received disposable supplies and created SAP purchase orders.
  • Verified appointment times with patients, preparing charts, pre-admission and consent forms.
  • Administered rapid tests such as [Type] and [Type] to help clinical staff assess conditions.
  • Positioned patients for optimal comfort prior to procedures.
  • Assisted patients in preparation for examinations, assessing and recording vital signs.
  • Monitored patient hemodynamic status during procedures using electrocardiograms.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Maintained working condition of equipment by closely following operating instructions, troubleshooting breakdowns, performing preventive maintenance and calling for repairs.
  • Measured patient peak flows to improve workflow efficiency.
  • Observed and documented patient status and reported patient complaints to case manager for resolution.
  • Performed, validated and reported laboratory tests for prognosis, diagnosis, treatment and research.
  • Prepared equipment, positioning patients for invasive procedures such as cardiac catheterization.
  • Performed preliminary physical tests, such as taking blood pressure, weight and temperature, accurately recording results in patient history summary.
  • Reviewed treatment sheets for consistency, completeness and accuracy.
  • Kept facility stocked with necessary supplies, equipment and instruments.
  • Trained patients on how to properly operate medical equipment.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate effective treatment.
  • Communicated with medical transcriptionists regarding patient medical records.
  • Collaborated with local pharmacies to resolve and clarify issues with patient medication.
  • Printed and filed examination data records according to HIPAA patient standards.
  • Implemented inventory tracking system to maintain product accessibility and lower equipment cost.
  • Prepared prescription refill requests on behalf of physician to prevent lags.
  • Interviewed patients to verify information, record medical history and confirm purpose of visit.
  • Prepared patients for examinations, taking vital signs and updating medical histories.
  • Sterilized instruments and disposed of contaminated supplies in adherence to OSHA regulations.
  • Performed imaging, transcription and verifying tasks to keep office workflows running smoothly.
  • Transmitted physician's orders to patients, counseling on execution and addressing follow-up questions.
  • Prepared, stained, cover slipped and catalogued cytology specimens.
  • Coordinated and executed medical waste disposal according to governmental and organizational standards.
  • Followed all principles of asepsis and infection control to meet patient safety guidelines.
  • Supported functions for diagnostic and technical treatment procedures, including setting up and operating special medical equipment and apparatuses.
  • Recorded patient histories and filed supporting clinical data and diagnosis.
  • Assessed, documented and monitored vital signs for more than [Number] patients per day.
  • Sterilized medical instruments to streamline procedural use.
  • Verified type of radiology procedure prior to exams using HIPAA guidelines for two identifiers.
  • Answered appointment calls to streamline office operations.
  • Communicated with patients by phone and via written correspondence.
  • Sterilized medical equipment after each procedure.
  • Acted as liaison between physician and patient, answering questions and delivering test results.
  • Batch-scanned and indexed patient charts to improve data availability while maintaining security.
Education and Training
Associate of Science: ADMINISTRATIVE MEDICAL ASSISTANT, Expected in 11/2021
Ultimate Medical Academy - Clearwater - Clearwater, FL
GED: , Expected in 11/2013
CERTIFCATE: Medical Assisting, Expected in 04/2007
  • First Aid/CPR
  • ServSafe

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School Attended

  • Ultimate Medical Academy - Clearwater

Job Titles Held:

  • Waitress
  • Valet Supervisor
  • Home Health Aide/Office Assistant
  • Registered Medical Assistant


  • Associate of Science
  • GED

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