Livecareer-Resume
Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Goal-focused waitress with three to four years of experience working in high-end, fine dining restaurant settings. Driven to go above and beyond to satisfy customers, improve operations and support team members. Dedicated to maximizing table turnover to take advantage of every sales opportunity without sacrificing service. Sociable working skilled at operating in fast-paced environments with demanding objectives for sales, service and quality. Enthusiastic team player successful at multitasking and delivering friendly, prompt service to all i speak with and help. I like to manage my night and make my next shift as easy and painless as possible. I always walk in and out of place of work with a positive attitude, intrigued by coming to work that day.

Skills
  • High-volume dining
  • Point of Sale (POS) system operations
  • Menu memorization
  • Price memorization
  • Table Bussing
  • Seating assignment preparation
  • Table setting arrangements
  • Sales Techniques
  • Effective customer upselling
  • Liquor, wine and food service
  • Safe food handling
  • Check payment processing
  • Service prioritization
  • Menu knowledge
  • Food safety understanding
Experience
Waitress, 01/2021 to Current
Life Care Centers Of AmericaAuburn, MA,
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Increased sales of high margin menu items through effective upselling.
  • Minimized customer wait times by efficiently taking and filling large volume of orders each day.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
  • Maintained accuracy while handling payments, giving change and printing receipts to customers.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Clerk, 04/2018 to 03/2020
Hilton WorldwideShort Hills, NJ,
  • Created, updated and maintained detailed documents and spreadsheets by creating professional charts, tables and filters.
  • Filed documents according to alphanumeric system to promote ease of use and optimal team productivity.
  • Supported office clerical functions using word processing and other software, email and office machines.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.
  • Organized computer-based information to minimize errors.
  • Supported office needs including taking messages, scanning documents and routing business correspondence.
  • Pulled and organized requested documentation.
  • Observed all deadlines, enabling timely completion of tasks.
  • Used well-developed skill set, including communication skills to improve relationships with others.
Hostess, 08/2016 to 07/2017
Grand Beach HotelMiami, FL,
  • Stayed abreast of server availability and table turnover to make quick decisions about seating locations.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
  • Escorted guests to seating area, furnished menus and highlighted daily specials to promote positive experience.
  • Monitored dining area to assess server capacity and estimate wait times.
  • Set up and decorated menu marketing boards with current meal and drink specials.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
Food Runner, 08/2016 to 07/2017
Live Nation Entertainment IncSyracuse, NY,
  • Kept buffet restocked with correct food items.
  • Delivered entrees to tables and made sure each guest received correct menu items.
  • Assisted servers with table settings and beverage refills during busy periods.
  • Collected empty plates and glasses to minimize bussing requirements between customers.
  • Relayed orders and special requests to cooks, monitoring finished dishes for accuracy with preferences.
  • Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
  • Checked tables and refilled condiments that were running low.
  • Offered insight into menu items to answer customer questions.
  • Completed final preparations of dishes and quickly delivered items to customers.
  • Coached newly hired employees to train on restaurant's process flow and safety procedures, enabling workers to improve speed and accuracy.
Education and Training
High School Diploma: , Expected in 05/2019
Clover High School - Clover, SC
GPA:
Associate of Science: , Expected in 08/2019
York Technical College - Rock Hill, SC
GPA:

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Resume Overview

School Attended

  • Clover High School
  • York Technical College

Job Titles Held:

  • Waitress
  • Clerk
  • Hostess
  • Food Runner

Degrees

  • High School Diploma
  • Associate of Science

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