Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Responsible and motivated professional Adept at building productive relationships, resolving complex issues and winning customer loyalty. Bringing 6-years background maintaining customer satisfaction and contributing to company success.

Trained in project and time management with extensive knowledge of customer service and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results.

  • Customer Service
  • Complaint resolution
  • Report preparation
  • Creative problem solving
  • Money handling abilities
  • Good listening skills
  • Strategic sales knowledge
  • Account Management
  • Professional telephone demeanor
  • Product Sales
  • Data Entry
  • Team work/ Collaboration
  • Training development aptitude
  • Order fulfillment
  • Product Knowledge
  • Retail Industry Knowledge
Work History
Waitress, 02/2015 - 07/2018
Monarch Casino Black Hawk Black Hawk, CO,
  • Monitored dining rooms for seating availability as well as service, safety and well-being of guests
  • Kept register accurate through correct billing, payment processing and cash management practices
  • Applied comprehensive knowledge of wine, cider and beer as well as appropriate entree pairings- increasing daily beverage sales
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously
  • Supervised restocking of salad bar and buffet for lunch and dinner service
  • Achieved sales goals by using successful strategies to promote specials, desserts and alcoholic beverages
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
  • Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
  • Maintained customer satisfaction by clarifying questions about orders and specialty items
Receptionist, 02/2014 - 02/2015
Accessible Space, Inc. Champlin, MN,
  • Politely welcomed arriving guests, providing room keys and information on amenities and policies
  • Confirmed relevant guest information and payment methods to prevent fraud
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests
  • Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours
  • Calculated billings and posted charges to room accounts, reviewing all charges with guests at checkout
  • Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment
  • Planned and booked travel accommodations for staff and visitors, including vouchers, agendas and transportation
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels
  • Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information
  • Aggregated and prepared documentation and reports for office meetings, distribution and filing
  • Kept reception area clean and neat to give visitors positive first impression
  • Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers
Customer Service Representative, 01/2013 - 01/2014
Ameripride Services, Inc. Indianapolis, IN,
  • Responded to customer requests for products, services and company information
  • Entered customer interaction details in the system to track requests, document problems and record solutions offered
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Answered constant flow of customer calls with up to 100 calls in queue per shift
  • Managed numerous translation requests each day with positive and upbeat communication style to uncover and handle customer needs
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes
  • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions
  • Educated customers on promotions to enhance sales
  • Offered advice and assistance to customers, paying attention to special needs or wants
  • Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations
High School Diploma: , Expected in 12/2011
Liceo Nicolas Aguillar Murillo - San Carlos, Costa Rica ,
Certificate: Accounting And Finance, Expected in 12/2012
Instituto Nacional De Aprendizaje - Costa Rica,
Certificate : Customer Service, Expected in 06/2012
Instituto Nacional De Aprendizaje - Costa Rica ,
Certificate : Food Service, Expected in 11/2015
Instituto Nacional De Aprendizaje - Costa Rica ,

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School Attended

  • Liceo Nicolas Aguillar Murillo
  • Instituto Nacional De Aprendizaje
  • Instituto Nacional De Aprendizaje
  • Instituto Nacional De Aprendizaje

Job Titles Held:

  • Waitress
  • Receptionist
  • Customer Service Representative


  • High School Diploma
  • Certificate
  • Certificate
  • Certificate

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