Responsible and motivated professional Adept at building productive relationships, resolving complex issues and winning customer loyalty. Bringing 6-years background maintaining customer satisfaction and contributing to company success.
Trained in project and time management with extensive knowledge of customer service and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results.
Skills
Customer Service
Complaint resolution
Report preparation
Creative problem solving
Money handling abilities
Good listening skills
Strategic sales knowledge
Account Management
Professional telephone demeanor
Product Sales
Data Entry
Team work/ Collaboration
Training development aptitude
Order fulfillment
Product Knowledge
Retail Industry Knowledge
Work History
Waitress, 02/2015 - 07/2018 Monarch Casino Black Hawk – Black Hawk, CO,
Monitored dining rooms for seating availability as well as service, safety and well-being of guests
Kept register accurate through correct billing, payment processing and cash management practices
Applied comprehensive knowledge of wine, cider and beer as well as appropriate entree pairings- increasing daily beverage sales
Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies
Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service
Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously
Supervised restocking of salad bar and buffet for lunch and dinner service
Achieved sales goals by using successful strategies to promote specials, desserts and alcoholic beverages
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
Maintained customer satisfaction by clarifying questions about orders and specialty items
Receptionist, 02/2014 - 02/2015 Accessible Space, Inc. – Champlin, MN,
Politely welcomed arriving guests, providing room keys and information on amenities and policies
Confirmed relevant guest information and payment methods to prevent fraud
Liaised with housekeeping and maintenance staff to address requests and complaints made by guests
Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours
Calculated billings and posted charges to room accounts, reviewing all charges with guests at checkout
Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment
Planned and booked travel accommodations for staff and visitors, including vouchers, agendas and transportation
Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels
Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information
Aggregated and prepared documentation and reports for office meetings, distribution and filing
Kept reception area clean and neat to give visitors positive first impression
Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers
Customer Service Representative, 01/2013 - 01/2014 Ameripride Services, Inc. – Indianapolis, IN,
Responded to customer requests for products, services and company information
Entered customer interaction details in the system to track requests, document problems and record solutions offered
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
Answered constant flow of customer calls with up to 100 calls in queue per shift
Managed numerous translation requests each day with positive and upbeat communication style to uncover and handle customer needs
Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes
Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions
Educated customers on promotions to enhance sales
Offered advice and assistance to customers, paying attention to special needs or wants
Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations
Education
High School Diploma: , Expected in 12/2011 - Liceo Nicolas Aguillar Murillo - San Carlos, Costa Rica , GPA:
Certificate: Accounting And Finance, Expected in 12/2012 - Instituto Nacional De Aprendizaje - Costa Rica, GPA:
Certificate : Customer Service, Expected in 06/2012 - Instituto Nacional De Aprendizaje - Costa Rica , GPA:
Certificate : Food Service, Expected in 11/2015 - Instituto Nacional De Aprendizaje - Costa Rica , GPA:
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