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Waitress Resume Example

Resume Score: 80%

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W
WAITRESS
Summary

Hardworking waitress with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.

Skills
  • High-volume dining
  • Menu memorization
  • Service prioritization
  • Price memorization
  • Seating assignment preparation
  • Liquor, wine and food service
  • Effective customer upselling
  • Table Bussing
  • Sales Techniques
  • Safe food handling
  • Dining customer service
  • Dish preparation
  • Table setting arrangements
  • Check payment processing
  • Regulatory compliance
  • Relationship management
  • Point of Sale (POS) system operations
  • Food safety understanding
  • Wine pairings
  • Menu knowledge
  • Food inspection
Experience
Waitress
City, StateCompany Name/May 2018 to Current
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Minimized customer wait times by efficiently taking and filling large volume of orders each day.
  • Increased sales of high margin menu items through effective upselling.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Maintained accuracy while handling payments, giving change and printing receipts to customers.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
  • Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
  • Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
  • Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
  • Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Retail Sales Associate
City, StateCompany Name/Jun 2020 to Sep 2020
  • Maintained accurate and attractive merchandise displays to maximize purchases.
  • Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
  • Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
  • Maintained assigned area to store standards by setting up and monitoring accurate ad signage and correct merchandise placement.
  • Increased store sales 15% by cross-selling complementary items.
  • Drove sales by effectively upselling and cross-selling products to maximize profitability.
  • Assisted in ringing up sales at registers and bagging merchandise.
  • Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
  • Built customer loyalty by engaging with and identifying product needs of customers.
  • Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
  • Increased sales 10% through suggestive selling and persuasiveness.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Completed all assigned training to stay updated on important policies and procedures.
  • Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty.
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
  • Generated brand awareness and positive product impressions to increase sales.
  • Followed all company policies, rules and procedures to promote company goals and maintain safety.
  • Drove sales by successfully employing strategies such as upselling and cross-selling.
  • Managed cash register operations using POS system, including processing sales and returns.
  • Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
  • Calculated pricing, scanned tags, applied discounts, collected payment and offered receipts to process transactions.
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Stocked, replenished and organized inventory, completing tasks 16% faster than average associates.
  • Assisted in strategic planning and setup of merchandise displays to promote target products and attract customer traffic.
Summer Nanny
City, StateCompany Name/Jun 2020 to Aug 2020
  • Coordinated after-school activities and transportation for 4 children for practices and events.
  • Planned excursions to enhance physical abilities and expose children to stimulating, educational activities.
  • Helped children complete homework and special assignments daily to support academic performance.
  • Engaged with children, providing nurturing, safe environments to promote emotional, social and intellectual growth.
  • Monitored playtime to prevent overuse of technology, television or other detrimental influences.
  • Accompanied family vacations to provide nonstop childcare services.
  • Regulated children's schedules to balance rest, learning and play.
  • Performed light housekeeping duties, such as preparing nutritious meals, cleaning laundry, tidying bedrooms, dusting and sanitizing play areas.
  • Researched food allergies to better understand and provide higher level of care and oversight for individuals with such conditions.
  • Transported children to and from school, extra-curricular activities and play-dates.
  • Organized activities to promote children's physical, emotional and social growth.
  • Cooked nutritious meals to promote healthy diet and nutrition.
  • Bathed and dressed babies, changed diapers and prepared bottles and feeding equipment.
  • Assisted children with homework and implemented school material in practical, everyday activity.
  • Checked homework and assisted with schoolwork and studying to bolster academic aptitude.
  • Provided safe and efficient transportation to and from activities and events.
  • Followed routines to foster stability and structure in children's lives while parents were away.
  • Developed lasting, professional relationships with families by encouraging open communication and delivering positive feedback.
  • Prepared snacks and meals, scheduled and coordinated projects and reinforced appropriate discipline for children according to parents' specifications.
  • Helped with bathing, dressing, teeth brushing and diapering to promote healthy personal hygiene and good oral health.
  • Minimized TV and mobile device time by engaging children with games and physical books.
  • Facilitated safe, caring and warm environment for children between ages of 0 and 13 years old to stimulate development.
Shampoo Girl
City, StateCompany Name/Jun 2019 to Nov 2019
  • Administered shampoos and massages to patrons, communicating regarding shampoo and temperature preferences to prepare hair for styling afterwards.
  • Performed relaxing head and scalp massages for customers.
  • Checked in customers for appointments and notified stylists of clients' arrival.
  • Applied specialized shampoos and other hair products to treat scalp illnesses, hair loss or damage due to poor treatment or excessive exposure to elements.
  • Shampooed and conditioned hair of 5 customers per day.
  • Maintained client records within computer system, gathering personal contract information, treatment needs and style preferences for use upon future visits.
  • Assisted with sweeping up hair and wiping down stations to keep salon clean and sanitary.
  • Gave customers scalp massages and adhered to safety and service procedures to maintain customer safety and enhance satisfaction with salon services.
  • Answered phone and scheduled 3 daily salon appointments using Micro-software .
  • Managed and updated shampooing, retail corner and hairdresser supply inventories to meet project demands.
  • Massaged, shampooed and conditioned patron's hair and scalp to clean and remove excess oil.
Education and Training
High School DiplomaPalatine High SchoolExpected in May 2021City, State
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Resume Overview

School Attended

  • Palatine High School

Job Titles Held:

  • Waitress
  • Retail Sales Associate
  • Summer Nanny
  • Shampoo Girl

Degrees

  • High School Diploma

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