Waitress Resume Example
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W
WAITRESS
Summary
Hardworking waitress with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Skills
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Experience
Waitress
Chicago , ILUncle Julio's/May 2018 to Current
Chicago , ILUncle Julio's/May 2018 to Current
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Minimized customer wait times by efficiently taking and filling large volume of orders each day.
- Increased sales of high margin menu items through effective upselling.
- Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Maintained accuracy while handling payments, giving change and printing receipts to customers.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
- Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
- Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
- Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
- Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
- Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Retail Sales Associate
Midland , TXLandry's/Jun 2020 to Sep 2020
Midland , TXLandry's/Jun 2020 to Sep 2020
- Maintained accurate and attractive merchandise displays to maximize purchases.
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Maintained assigned area to store standards by setting up and monitoring accurate ad signage and correct merchandise placement.
- Increased store sales 15% by cross-selling complementary items.
- Drove sales by effectively upselling and cross-selling products to maximize profitability.
- Assisted in ringing up sales at registers and bagging merchandise.
- Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
- Built customer loyalty by engaging with and identifying product needs of customers.
- Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
- Increased sales 10% through suggestive selling and persuasiveness.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Completed all assigned training to stay updated on important policies and procedures.
- Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
- Generated brand awareness and positive product impressions to increase sales.
- Followed all company policies, rules and procedures to promote company goals and maintain safety.
- Drove sales by successfully employing strategies such as upselling and cross-selling.
- Managed cash register operations using POS system, including processing sales and returns.
- Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
- Calculated pricing, scanned tags, applied discounts, collected payment and offered receipts to process transactions.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Stocked, replenished and organized inventory, completing tasks 16% faster than average associates.
- Assisted in strategic planning and setup of merchandise displays to promote target products and attract customer traffic.
Summer Nanny
City , STATEJennifer Pizzo/Jun 2020 to Aug 2020
City , STATEJennifer Pizzo/Jun 2020 to Aug 2020
- Coordinated after-school activities and transportation for 4 children for practices and events.
- Planned excursions to enhance physical abilities and expose children to stimulating, educational activities.
- Helped children complete homework and special assignments daily to support academic performance.
- Engaged with children, providing nurturing, safe environments to promote emotional, social and intellectual growth.
- Monitored playtime to prevent overuse of technology, television or other detrimental influences.
- Accompanied family vacations to provide nonstop childcare services.
- Regulated children's schedules to balance rest, learning and play.
- Performed light housekeeping duties, such as preparing nutritious meals, cleaning laundry, tidying bedrooms, dusting and sanitizing play areas.
- Researched food allergies to better understand and provide higher level of care and oversight for individuals with such conditions.
- Transported children to and from school, extra-curricular activities and play-dates.
- Organized activities to promote children's physical, emotional and social growth.
- Cooked nutritious meals to promote healthy diet and nutrition.
- Bathed and dressed babies, changed diapers and prepared bottles and feeding equipment.
- Assisted children with homework and implemented school material in practical, everyday activity.
- Checked homework and assisted with schoolwork and studying to bolster academic aptitude.
- Provided safe and efficient transportation to and from activities and events.
- Followed routines to foster stability and structure in children's lives while parents were away.
- Developed lasting, professional relationships with families by encouraging open communication and delivering positive feedback.
- Prepared snacks and meals, scheduled and coordinated projects and reinforced appropriate discipline for children according to parents' specifications.
- Helped with bathing, dressing, teeth brushing and diapering to promote healthy personal hygiene and good oral health.
- Minimized TV and mobile device time by engaging children with games and physical books.
- Facilitated safe, caring and warm environment for children between ages of 0 and 13 years old to stimulate development.
Shampoo Girl
City , STATESalon Elité & Spa/Jun 2019 to Nov 2019
City , STATESalon Elité & Spa/Jun 2019 to Nov 2019
- Administered shampoos and massages to patrons, communicating regarding shampoo and temperature preferences to prepare hair for styling afterwards.
- Performed relaxing head and scalp massages for customers.
- Checked in customers for appointments and notified stylists of clients' arrival.
- Applied specialized shampoos and other hair products to treat scalp illnesses, hair loss or damage due to poor treatment or excessive exposure to elements.
- Shampooed and conditioned hair of 5 customers per day.
- Maintained client records within computer system, gathering personal contract information, treatment needs and style preferences for use upon future visits.
- Assisted with sweeping up hair and wiping down stations to keep salon clean and sanitary.
- Gave customers scalp massages and adhered to safety andservice procedures to maintain customer safety and enhance satisfaction with salon services.
- Answered phone and scheduled 3 daily salon appointments using Micro-software .
- Managed and updated shampooing, retail corner and hairdresser supply inventories to meet project demands.
- Massaged, shampooed and conditioned patron's hair and scalp to clean and remove excess oil.
Education and Training
High School DiplomaPalatine High SchoolExpected in May 2021City, State
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Resume Strength
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Resume Overview
School Attended
- Palatine High School
Job Titles Held:
- Waitress
- Retail Sales Associate
- Summer Nanny
- Shampoo Girl
Degrees
- High School Diploma
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