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My name is Jessica Claire. I am currently eighteen years of age. I am the third child of five children born to my parents. I graduated from Saluda High School in May of 2019. I have worked at Mi Rancho Mexican Restaurant in Leesville, SC, part-time for the past two years. I am currently unemployed due to the coronavirus outbreak. While working at Mi Rancho, I have served as a waitress, chip girl, and helped in various other aspects of the restaurant. Before being employed at Mi Rancho, I worked doing housecleaning and babysitting for family and friends of the family.
During school, I was an honor student from sixth grade through twelfth. I took AP and Honors classes. I was afforded many opportunities to job-shadow various people at varying businesses. These include: Goody's Outlet Store, Batesburg, SC; Shealy's BBQ House, Leesville, SC, and Sauce Plant, Batesburg, SC; Sox and Freeman Tree Expert Company, Columbia, SC.
I began helping babysit at a very young age, helping my mother with my younger siblings and neighbors' children. I have helped take care of children throughout my school years. Most recently, helping my mother with my two nephews, of whom she has legal custody. I have helped in different aspects of Vacation Bible schools at Clydes Chapel Southern Methodist Church different years.
I enjoy working with people, but I can work alone and be a self-motivator. I enjoy challenges and am not afraid of hard work. I pride myself on getting a job done well and in a timely manner.
Both of my parents have worked for Amick Farms in the past. I have had several uncles, an aunt and both grandfathers employed with your business in the past. I have one uncle, Donald Shealy, still employed with you. I look forward to getting to know your company and working for you and with you to continue a tradition of excellence.
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- Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
- Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
- Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation.
- Addressed any concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
- Calculated charges, issued table checks and collected payments from customers.
- Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Carried 5 plates at one time without dropping or spilling, decreasing overall customer wait time.
- Updated repeat customers on menu changes and updates to maintain quality service relationships.
- Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
- Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
- Maintained indoor and outdoor dining areas by removing trash, wiping down tables and restocking napkin dispensers.
- Explained preparation of various menu items, describing ingredients and cooking methods to customers.
- Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
- Transported all dirty glassware and utensils from dining room to dishwashing area for proper cleaning.
- Inspected restrooms for cleanliness and availability of supplies 2 times per shift.
- Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
- Frequently communicated with kitchen staff to stay up to date on supply availability and potential customer wait times.
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
- Minimized customer wait times by efficiently taking and filling over 75 orders each day.
- Checked order accuracy and food quality before delivering to customers.
- Served average of 75 patrons daily at Mi Rancho Mexican restaurant with consistent recommendations for exceptional service.
- Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
- Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
- Discussed menu items and dietary concerns, noted special requests and suggested appetizers or other additional items to meet upsell goals.
- Minimized customer wait times by efficiently taking and filling over 75 orders each day.
- Cleaned, sanitized and organized food speed racks, bins and dry storage racks to keep food storage areas neat and prevent food-borne illness.
- Answered phones politely and promptly, accurately recording and confirming to-go orders.
- Added special garnishes and other finishing touches to improve visual impact of plates and contrast or add flavor to dishes.
- Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
- Served plated dinners for parties of two or more.
- Maintained a positive attitude for my customers.
- Greeted customers as they entered my area to be served, and introducing myself.
- Earned reputation for good attendance and hard work.
- Improved customer satisfaction by finding creative solutions to problems.
- Improved operations by working with team members and customers to find workable solutions.
- Handled all delegated tasks that were required of me, as well as any that were asked of me on the job.
- Recognized by management for providing exceptional customer service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Maintained cleanliness of eating areas.
- Kept tables clean and ready for the next patron to be served.
- Supplied baskets of chips with salsa to new patrons upon being seated. I would, also, refill any chips/salsa to help the servers.
- I would help seat customers if I was not busy with other tasks.
- I would strive to maintain a positive attitude for the customers.
- Earned reputation for good attendance and hard work.
- Handled all delegated tasks.
- I was required to clean this one home. My duties included, but not limited to: sweeping, mopping, dusting in all rooms of the home; taking out garbage; cleaning bathrooms - tubs, showers, commodes, vanities; cleaning the kitchen - stove/oven, China cabinet, tables and chairs, cabinets and counters; cleaning all pictures monthly; watering plants inside and outside; cleaning front porch and back deck.
- I was asked from time-to-time to feed her dogs and cats.
Saluda High School - Saluda, SC
- 3.8 GPA
- Honor Roll all four years of high school
- Banner Club Member for Homecoming all four years of high school
- I took AP Government/Economics in the tenth grade.
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School Attended
- Saluda High School
Job Titles Held:
- Waitress
- Chip Girl/Bussing Tables
- Housecleaning
Degrees
- High School Diploma
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