LiveCareer-Resume

waitress resume example with 10+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

I am hardworking dependable, and a dedicated team player with years of experience and solid background in customer service. I am highly skilled at meeting needs of diverse customers while keeping calm and maintaining professionalism. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Skills
  • Point of Sale (POS) System Operations
  • Menu Memorization
  • Cool Under Pressure
  • Customer Service and Rapport
  • Workflow Coordination
  • Staff Training
Experience
Waitress, 05/2021 to Current
Hilton WorldwideMontebello, CA,
  • Presented food and beverages to guests at tables.
  • Communicated with kitchen staff to stay updated on item availability and customer wait times.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Utilized POS system to total meal costs and add taxes for final bill calculation.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
  • Arranged place settings with clean napkins and tableware to prepare for incoming guests.
  • Exceptional menu knowledge. Able to quickly and accuactly answer questions about menu items and make recommendations.
  • Prepared salads, appetizers and garnishes to assist kitchen staff.
  • Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
  • Relayed orders to service bar and kitchen via point-of-sale register system.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Trained new employees to perform duties.
  • Stocked service areas with supplies during slow periods.
  • Prepared checks, itemizing total meal costs and taxes.
  • Assisted in preparing salads, appetizers and desserts to speed up food service.
  • Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
  • Garnished dishes and beverages to serve visually appealing menu items.
Head Waitress, 04/2018 to 02/2021
Molson Coors Brewing CompanyRemote, OR,
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Dealt with customer issues for servers, consistently upholding professionalism and calmness to maintain customer satisfaction.
  • Served high volume of tables at once and simultaneously supervised serving staff.
  • Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Trained new wait staff team members in proper procedures and important standards of establishment.
  • Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
  • Calculated charges, issued table checks and collected payments from customers.
  • Trained new employees to perform duties.
  • Garnished dishes and beverages to serve visually appealing menu items.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Informed customers of daily specials and signature menu items.
  • Presented menus and answered questions regarding items.
  • Brought wine selections to tables with appropriate glasses and poured for customers.
  • Assisted in preparing salads, appetizers and desserts to speed up food service.
Assistant Restaurant Manager, 03/2012 to 12/2017
Lucille's BBQCity, STATE,
  • Resolved problems or concerns to satisfaction of involved parties.
  • Trained new employees to perform duties.
  • Delegated work to staff, setting priorities and goals.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Explained goals and expectations required of trainees.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
  • Distributed food to service staff for prompt delivery to customers.
  • Oversaw food preparation, production and presentation according to quality standards.
  • Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Supervised activities of dining room staff to maintain service levels and support guest needs.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Guided trainees to boost safety and inventory waste management to meet pre-established business thresholds for operation.
  • Developed and implemented strategies to enhance team performance, improve processes and boost results.
  • Calculated inventory and ordered appropriate supplies to meet expected demands.
  • Interacted with customers to gauge responsiveness to hospitality and menus.
  • Counseled and disciplined restaurant staff to maintain compliance standards, and performance requirements.
  • Stayed abreast of federal, state and local regulations and upheld strict food safety standards.
  • Interviewed and hired new workers offering great personalities, fantastic restaurant experience and desire to work hard.
  • Took immediate responsibility for issues and found effective solutions for swift resolution.
  • Enforced and adhered to high-standards of cleanliness and organization throughout work and serving areas to remain compliant with company policies and regulatory requirements.
  • Maintained entire look of restaurant, keeping it clean and inviting at all times.
  • Collaborated with server trainees to promptly resolve potential customer concerns.
Education and Training
GED: , Expected in 08/2003 to Satntaluces - Boynton Beach, FL,
GPA:

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Resume Overview

School Attended

  • Satntaluces

Job Titles Held:

  • Waitress
  • Head Waitress
  • Assistant Restaurant Manager

Degrees

  • GED

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