waitress resume example with 6+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
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Professional Summary
Experienced Server offering 25 years solid history of accurate order taking, efficient supply restocking and diligent table management. Effective at promoting team success by independently handling side work and cleaning up spills. Extensive knowledge and superior work ethic.
organized with experience in all restaurant environments. Effective creator of service structures with thoughtful organization. Efficient house manager and facilitator of rapid table turnover, boosting volume and increasing sales opportunities.
Skills
Beverage preparation
Table setting
Tableside service
Menu Memorization
High-Volume Dining
Wine Service
Point of Sale Knowledge
Food Preparation and Safety
Order Delivery Practices
Ordering Procedures
Bill Computation
Table Setting Knowledge
Bar Terminology Expertise
To-Go Order Preparation
Guest Seating Arrangements
Food Spoilage Prevention
Order Accuracy
Daily Specials Memorization
Guest Relations Management
Food Tray Carrying
Sales expertise
Food and beverage pairings
Food preparation
Dining area cleanliness
Upselling techniques
Menu presentation
Communication skills
Guest relations
Cash Handling
Wine knowledge
Cash handling expert
Work History
Waitress, 12/2016 to 11/2020 Regal Cinemas Corporation – Auburn, CA,
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Cleaned or coordinated cleaning of indoor and outdoor dining spaces, placed trash in receptacles and replenished supplies.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Checked identification to enforce age regulations for alcoholic beverages.
Prepared hot and cold beverages to highest standard while providing guests with legendary customer service.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Prepared beverages and filled food orders for customers.
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Stayed up-to-date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences.
Bartender, 01/2020 to 07/2020 Proper Hospitality – Los Angeles, CA,
Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
Generated higher ticket averages by training 4 employees on suggestive up-selling techniques.
Kept accurate inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
Managed accurate register and produced daily sales reports backing up inventory usage numbers.
Developed new signature cocktails to support bar marketing brand and increase profits.
Upsold daily specials and beverage promotions to exceed daily sales goals.
Maintained relationships with restaurant vendors to facilitate effective inventory management and implement cost controls.
Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Polished glassware, bussed tables and removed debris to keep customer areas fresh and clean.
Consulted with managers to organize special events and promotions such as trivia nights to bring in new customers.
Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Assisted servers with specialty drinks orders by preparing on-demand items without delay.
Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
Kept alcoholic beverages well-stocked and organized to meet expected demands.
Bartender, 10/2018 to 07/2019 Proper Hospitality – Austin, TX,
Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
Kept accurate inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
Managed accurate register and produced daily sales reports backing up inventory usage numbers.
Upsold daily specials and beverage promotions to exceed daily sales goals.
Maintained relationships with restaurant vendors to facilitate effective inventory management and implement cost controls.
Polished glassware, bussed tables and removed debris to keep customer areas fresh and clean.
Restaurant Front of House Manager, 09/2014 to 09/2017 Marriott International – Monroe, NC,
Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
Drove excellent customer service through coaching, role modeling and incorporating customer feedback to reinforce and improve quality of service.
Supervised staff of four through motivational coaching and effective training programs for service and sales techniques.
Performed cash handling activities, including making change, cashing out register drawers and securing nightly bank deposits.
Submitted weekly payroll for four-member team, including direct deposit and server gratuity reports.
Initiated server side-work chart rotation to promote solidarity and standard of cleanliness.
Handled complaints, settled disputes and resolved grievances to maintain customer satisfaction.
Addressed guest concerns and resolved all issues to guests' satisfaction.
Managed day-to-day FOH operations to drive quality, standards and meet customer expectations.
Managed inventory through effectively ordering and stocking uniforms, linens, beverages and front of house supplies.
Education
High School Diploma: , Expected in 05/1995 to Crescent City High School - Crescent City, FL GPA:
: Bachelor Degree in Business, Expected in to Strayer University - Washington, DC GPA:
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