Waitress Resume Example
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WAITRESS
Professional Summary
Knowledgeable and dedicated customer service professional with extensive experience in the industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Skills
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Work History
Holiday RetirementWaitress | Ocala , FL | May 2020 - Current
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Checked identification to enforce age regulations for alcoholic beverages.
- Stayed up-to-date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Upsold specialty items, wine selections and desserts to increase overall sales and exceed targets.
- Applied comprehensive knowledge of wine, cider and beer aswell as appropriate entree pairings, increasing daily beverage sales by 100%.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Prepared beverages and filled food orders for customers.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
Planet FitnessCleaning Crew | Norwood , MA | May 2020 - Current
- Mixed, used and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Used time management and efficient cleaning methods to meet deadlines.
- Adhered to safety protocols, resulting in zero complaints, hazards or lost-time accidents.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Cleaned, vacuumed and dusted all areas of residential buildings to maintain organized, professional appearance for employees and clients.
- Cared for furniture and walls throughout home by spot-cleaning stains, addressing dings, and vacuuming common living spaces and bedrooms.
- Specialized in working with industrial cleaning products within strict safety procedures.
Esler CompaniesSales | Springdale , AR | September 2017 - June 2018
- Maintained records related to sales, returns and inventory availability.
- Applied security and loss prevention training toward recognizing risks and reducing store theft.
- Tracked stock using company inventory management software.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Maintained organized, presentable merchandise to drive continuous sales.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
- Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Educated customers on promotions to enhance sales.
- Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
- Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Operated cash register for cash, check and credit card transactions with 100% accuracy.
- Reviewed weekly sales circulars and monitored price changes.
- Assisted customers with special services, account updates and promotional options.
- Answered questions about store policies and concerns to support positive customer experiences.
- Used cash registers and POS systems to request and record customer orders and compute bills.
Education
Bachelor of ArtsCommunicationsCoastal Carolina UniversityCity, State | December 2017
- Graduated with 3.0 GPA
- Minored in Psychology
- Thesis: Sea Haven (Capstone)
- Dean's List [Fall of 2017]
- Majored in communications with a focus in public relations.
Certifications
- Basic Life Support (BLS)
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Resume Strength
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- Formatting
- Length
- Measurable results
- Clear contact info
Resume Overview
School Attended
- Coastal Carolina University
Job Titles Held:
- Waitress
- Cleaning Crew
- Sales
Degrees
- Bachelor of Arts Communications
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