Waitress Resume Example
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WAITRESS
Professional Summary
Resourceful customer service representative who consistently meets and exceeds goals. I strive to set goals for myself higher than expectations. Superior work ethic and expertise in working to resolve customer problems. Driven and responsible with adaptable, solution-oriented nature. Excellent conflict mediator and efficient multitasker. Polite and professional successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.
Work History
Waitress, 03/2020 to 04/2020Regal Cinemas Corporation, Oviedo , FL
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Kept server areas clean and stocked during service hours to increase efficiency while serving tables.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Prepared beverages and filled food orders for customers.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Prepared hot and cold beverages to highest standard while providing guests with legendary customer service.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
- Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
Housekeeper, 08/2019 to 10/2019Vail Resorts, Wilmot , WI
- Disposed of trash and recyclables each day to avoid waste buildup.
- Kept building entryway glass clean and polished for professional presentation.
- Cleaned elevators, glass and planters in public areas such as lobby, pool and public restrooms.
- Arranged for provision of extra room bedding, linens, towels and furniture to satisfy guests with special needs.
- Verified cleanliness and organization of storage areas and carts.
- Removed waste paper and other trash from premises to designated area.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Documented and reported all necessary facility and building repairs observed.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Changed bed linens and collected soiled linens for cleaning.
- Polished glass surfaces and windows.
- Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Rotated linens in storerooms and replenished when supplies ran low.
Customer Service Agent, 10/2016 to 02/2019Carl Zeiss Vision, Ohio , IL
- Responded to all customer inquiries thoroughly and professionally.
- Answered customer questions about product availability and shipment times.
- Handled all customer relations issues in a gracious manner and in accordance with company policies.
- Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
- Investigated and resolved customer inquiries in a timely and empathetic manner.
- Directed calls to appropriate individuals and departments.
- Greeted customers in a timely fashion, while quickly determining their need
- Answered customer telephone calls promptly and in an appropriate manner.
- Documented all customer inquiries and comments thoroughly and quickly.
- Communicated clear expectations and goals to each customers.
- Politely assisted customers via telephone.
- Asked open-ended questions to assess customer needs.
- Determined customer needs by asking relevant questions and listening actively to the responses.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Educated customers how to use company systems, complete forms and obtain desired services.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Maintained and encouraged customer loyalty through courteous and efficient resolution of disputes, complaints and discrepancies.
- Communicated professionally with colleagues, freelancers and clients.
- Facilitated communications through management of inbound and outbound customer calls.
- Provided primary customer support to internal and external customers in fast-paced environment.
- Conferred with customers about concerns with products or services to resolve problems and drive sales.
- Contacted customers to return routine and general calls promptly.
- Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
- Demonstrated high attention to detail, organization, and ability to manage multiple tasks and projects simultaneously.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and effective solutions.
- Responded proactively and positively to rapid change.
- Assisted call-in customers with questions and orders.
- Adapted to new applications and maintained knowledge of current technologies.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Exhibited high energy and professionalism when dealing with all levels of clients and staff.
Certified Nursing Assistant, 02/2012 to 05/2014Pacific Medical Centers, Manhattan Beach , CA
- Monitored vital signs, such as blood pressure and pulse.
- Helped patients move in and out of beds, baths, wheelchairs and automobiles.
- Answered call lights and aided in patient comfort and safety by adjusting beds, lights, bed rails, pillows, patients' clothing and bedside tables/equipment.
- Documents objective data and routine aspects of patient care.
- Supported patients' daily living needs, including feeding and bathing.
- Maintained accurate records of patient care, condition, progress and concerns.
- Assisted patients with bathing, oral hygiene, grooming, feeding and elimination.
- Turned and positioned patients to maintain comfort and minimize problems.
- Assisted nurses with wound care for pressure ulcers, bed sores, and surgical site wounds.
- Answered patient calls for care and feeding.
Education
GED
, 2009
Virginia Department of Education - City, State
Obtained my GED
CNA, Certified Nursing Assistant , 2011
Blue Ridge Job Corp - City, State
Skills
- Excellent work ethic
- People-oriented
- Customer-oriented
- Skilled problem solver
- Positive and friendly
- Consistently meets goals
- Quick learner
- Empathetic and genuine
- Customer Relations
- Recordkeeping strengths
- Receiving support
- Credit card processing
- Retail store support
- Documentation and reporting
- Conflict Resolution
- Compliance standards
- Communication skills
- Sales expertise
- Order Accuracy
- Training development aptitude
- Good listening skills
- Shipping procedures understanding
- Goal-oriented
- Active listening skills
- Detail-oriented
- Strong conflict resolution skills
- Strong interpersonal skills
- Types 25 WPM
- Outstanding communication skills
- Exemplary work ethic
- Complaint resolution
- Professional telephone demeanor
- Money handling abilities
- Order fulfillment
- Microsoft Office Suite proficiency
- Correspondence Composition
- Accurate money handling
- Performance improvement
- Guest relations
- Hospitality service expertise
- Inbound and Outbound Calling
- Administrative support
- Strategic sales knowledge
- Creative problem solving
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Resume Overview
School Attended
- Virginia Department of Education
- Blue Ridge Job Corp
Job Titles Held:
- Waitress
- Housekeeper
- Customer Service Agent
- Certified Nursing Assistant
Degrees
- GED , 2009
CNA , Certified Nursing Assistant 2011
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