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Waitress Resume Example

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H
WAITRESS
Summary

Hardworking single mother with proven relationship-building and time management skills in fast-paced environments. Successful at handling issues of all sizes with accuracy and impeccable service skills. Strives to meet employer's needs, drive satisfaction and promote long-term loyalty.

Skills
  • Point of Sale (POS) system operations
  • Good memorization
  • Customer service
  • Realizes the importance of time management
  • Sales Techniques
  • Works well with others or alone
Experience
Waitress
City, StateCompany Name/Jun 2020 to Jan 2021
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Machine Operator
City, StateCompany Name/Sep 2018 to Dec 2019
  • Lubricated parts and performed minor maintenance to improve machine function.
  • Set up machines for various jobs to maintain compliance with manufacturing thresholds and waste reduction initiatives.
  • Calibrated and adjusted equipment using tools such as calipers, micrometers, height gauges, protractors and ring gauges.
  • Set up and operated production equipment according to daily work orders and safety procedures.
  • Built and packaged products to comply with multiple work orders and deadlines.
Production Line Worker
City, StateCompany Name/Apr 2015 to Dec 2015
  • Assembled components into finished product and performed quality inspection to clear for shipment.
  • Boxed, labeled and moved items to keep production lines moving swiftly.
  • Maintained work area safety and appearance, focusing on safety, organization and cleanliness.
  • Contributed to team-based environment to maintain line productivity and meet expected deadlines.
  • Supported QA measures by visually inspecting items and removing defective elements.
  • Recognized defective material and reported issues to management to facilitate prompt resolution.
  • Set up and operated production equipment according to daily work orders and safety procedures.
  • Assisted assessment of finalized product development to maintain QC standards.
  • Built and packaged products to comply with multiple work orders and deadlines.
Customer Service Cashier
City, StateCompany Name/Aug 2010 to Nov 2014
  • Exchanged and returned items, noting all details in company database and placed returned merchandise in bins for restocking.
  • Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
  • Greeted customers and responded to informational requests.
  • Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Processed credit card, EBT and gift certificate payments in electronic computer systems.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Issued receipts, discussed return policies, and directed customers to pickup locations for larger merchandise.
  • Monitored sales events, added new merchandise and rang up purchases.
  • Helped customers find specific products, answered questions and offered product advice.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Processed customer payments quickly and returned exact change and receipts.
  • Resolved issues regarding customer complaints and escalated worsening concerns to supervisors for remediation.
  • Processed returned items in accordance with store policy.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Answered phone calls to assist customers with questions and complex orders.
  • Trained new employees in cashiering procedures, offering assistance in resolving multiple issues.
  • Worked closely with front-end staff to assist customers and maintain satisfaction levels.
Education and Training
High School DiplomaVan Wert High SchoolMay 2010City, State

I completed up to grade 9.

GEDOhio Technical Center At Vantage Career CenterApr 2010City, State
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79Average
Resume Strength
  • Completeness
  • Word choice
  • Measurable results
  • Strong summary

Resume Overview

School Attended

  • Van Wert High School
  • Ohio Technical Center At Vantage Career Center

Job Titles Held:

  • Waitress
  • Machine Operator
  • Production Line Worker
  • Customer Service Cashier

Degrees

  • High School Diploma
    GED

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