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Hardworking single mother with proven relationship-building and time management skills in fast-paced environments. Successful at handling issues of all sizes with accuracy and impeccable service skills. Strives to meet employer's needs, drive satisfaction and promote long-term loyalty.
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- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
- Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
- Lubricated parts and performed minor maintenance to improve machine function.
- Set up machines for various jobs to maintain compliance with manufacturing thresholds and waste reduction initiatives.
- Calibrated and adjusted equipment using tools such as calipers, micrometers, height gauges, protractors and ring gauges.
- Set up and operated production equipment according to daily work orders and safety procedures.
- Built and packaged products to comply with multiple work orders and deadlines.
- Boxed, labeled and moved items to keep production lines moving swiftly.
- Maintained work area safety and appearance, focusing on safety, organization and cleanliness.
- Contributed to team-based environment to maintain line productivity and meet expected deadlines.
- Supported QA measures by visually inspecting items and removing defective elements.
- Set up and operated production equipment according to daily work orders and safety procedures.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Learned roles of other departments to provide coverage and keep store operational.
- Answered phone calls to assist customers with questions and complex orders.
- Trained new employees in cashiering procedures, offering assistance in resolving multiple issues.
- Worked closely with front-end staff to assist customers and maintain satisfaction levels.
Van Wert High School - Van Wert, OH
I completed up to grade 9.
Ohio Technical Center At Vantage Career Center - Van Wert, OH
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Resume Overview
School Attended
- Van Wert High School
- Ohio Technical Center At Vantage Career Center
Job Titles Held:
- Waitress
- Machine Operator
- Production Line Worker
- Customer Service Cashier
Degrees
- High School Diploma
- GED
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